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Interior - Picture of The Pacific Sutera Hotel - Sutera Harbor Resort, Kota Kinabalu

Photo: Interior

From Review : Hotel used for conferences however internet connection remains a huge problem of The Pacific Sutera Hotel - Sutera Harbor Resort
3711
Hotel used for conferences however internet connection remains a huge problem
Terribly Service in a 5 Stars Resorts in Town!
A five star hotel with two large hotel complexes with 4-5 pools.
Бассейн Пасифика
Terribly Service in a 5 Stars Resorts in Town!
Mixed reaction but hotel on superb location
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Artistry105 wrote a review Dec 2018
Singapore, Singapore497 contributions51 helpful votes
+4
We (my colleagues and I) stayed at the Magellan Sutera due to the fact that the conference which we were attending was held there. The Sutera Harbour Resort is an integrated resort containing two major hotels (the Pacific Sutera and the Magellan Sutera) with a marina (which
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Date of stay: November 2018
Response from SHR-Management, Marketing & Communication Rep at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 Dec 2018
Dear Artistry105, Thank you for taking the time to review us on our TripAdvisor page. Having one of the largest convention and exhibition facilities in a resort setting in South East Asia, Sutera Harbour Resort’s two ballrooms, various functions rooms, theatre and exhibition hall cater to both professional and social events. We are glad to know you that you were able to enjoy the facilities Sutera Harbour Resort has to offer and enjoyed your dining experience with us. We, however, would like to sincerely apologise for the experience that did not meet to your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer service and your constructive feedback has been channeled to our team for further improvement as it is only through caring guests such as yourself that we are able to continually monitor and improve our standard and services. We look forward to seeing you again for a more positive feedback. Best regards, The Management
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