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Evening Cocktails - Picture of The Wembley – A St Giles Hotel, Penang Island

Photo: Evening Cocktails

From Review : Average Experience of The Wembley – A St Giles Hotel
Evening Cocktails
Evening Cocktails
Evening Cocktails
Evening Cocktails
View From Executive Lounge
View From Executive Lounge
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Other Recent Reviews

BreakAway
March 2021
Good service
March 2021
Princess Ann wrote a review Dec 2019
Sri Kembangan, Malaysia776 contributions53 helpful votes
+53
Wanted To Relax In A Hotel With Club Service This Trip So Decided To Try Wembley For 1Night. According To The Staff Hotel Is Opened About 5 Years But Upon Entering The Lobby It's Just Look Dated & Not Appealing. They Have Self Service Welcome Drinks And Pop Corn Corner Which
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Date of stay: December 2019
Response from TonyGoh-GM, General Manager at The Wembley – A St Giles Hotel
Responded 23 Dec 2019
Dear Princess A, Warmest Greetings from The Wembley – A St Giles Hotel, Penang. Thank you for choosing The Wembley as your preferred choice of accommodation whilst in Penang. In regards to your previous stay with us, we sincerely apologize for the inconvenience caused to you due to our services and housekeeping does not meet your expectations. We have taken note of your feedback and rest assured that your feedback was already highlighted to the relevant department head to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your impression of us. Besides, we are glad to have met your expectations with our breakfast provided during your stay. Your positive feedback is highly appreciated for us, as we strive to improve with each and every stay of our guests. We hope you will allow us another opportunity to serve you better in the near future. Thank you once again and we hope to see you soon.
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