Dear Mr. and Mrs. Chippington, Our entire team would like to thank you for sharing your positive holiday experience with other travels on Tripadvisor. We are glad to know that you had a " Holiday from heaven!". We are very pleased that we could meet your expectations! We are happy to know that you have noticed the special care from our staff to our guests and that you appreciate their hard work. We have forward your valued comments to them. We wish to have the honor again to welcome you back home in the nearby future. With best regards, The holiday concierge