Dear Ngelencer, I loved reading your review of Regent Singapore and finding such wonderful descriptions as: "'love, perfect, excellent and delicious". Thank you for sharing your experience with others and for selecting Regent Singapore as your hotel of choice. Please accept my personal apology for the confusion with your laundry request. I am sorry we were unable to return your items within the time available. Warm regards, Anne Arrowsmith anne.arrowsmith@fourseasons.com