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Very old and worn-down beds - Picture of Kempinski Hotel Amman, Amman

Photo: Very old and worn-down beds

From Review : Not the Kempinski standard of Kempinski Hotel Amman
Very old and worn-down beds
Mold in the shower
Broken thermostat
Permanent stains in the toilet
Super Amazing
Muy bueno
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Other Recent Reviews

Great service
April 2021
Sabrina C. wrote a review Dec 2019
Geneva, Switzerland18 contributions3 helpful votes
I rarely take time to come to write reviews, but for this property, I had to. When one thinks of the Kempinski brand, it is typically linked with luxury, beautiful rooms, comfort, and unmatched service. That was NOT the case at this location. The rooms were outdated, showers
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Date of stay: December 2019
Response from FarisHijazeen, EAM at Kempinski Hotel Amman
Responded 23 Dec 2019
Dear Sabrina_Cah, We are terribly sorry to read of what a disappointing stay you had and only wish we had known of your dissatisfaction before you left us and whenever an occasion occurs that a guest is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Kempinski Hotel Amman by correcting the issues they are unhappy with and exceeding their expectation. We carefully review all guest feedback and your comment will be addressed by our housekeeping and Engineering managers. Your satisfaction and loyalty is a priority to the Kempinski Hotel Amman We are very delighted to know that you had a pleasant stay with us and we look very much forward to welcome you back. Warmest Wishes Faris Hijazeen Executive Assistant Manager
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