Very old and worn-down beds - Picture of Kempinski Hotel Amman, Amman
Photo: Very old and worn-down beds
From Review : Not the Kempinski standard of Kempinski Hotel Amman
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Guests
US$128
US$128
US$128
US$90
SAVE US$38
eDreamsUS$117
TravelocityUS$128
Booking.comUS$117
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+5
I rarely take time to come to write reviews, but for this property, I had to. When one thinks of the Kempinski brand, it is typically linked with luxury, beautiful rooms, comfort, and unmatched service. That was NOT the case at this location. The rooms were outdated, showers…
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Date of stay: December 2019
Response from FarisHijazeen, EAM at Kempinski Hotel Amman
Responded 23 Dec 2019
Dear Sabrina_Cah, We are terribly sorry to read of what a disappointing stay you had and only wish we had known of your dissatisfaction before you left us and whenever an occasion occurs that a guest is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Kempinski Hotel Amman by correcting the issues they are unhappy with and exceeding their expectation. We carefully review all guest feedback and your comment will be addressed by our housekeeping and Engineering managers. Your satisfaction and loyalty is a priority to the Kempinski Hotel Amman We are very delighted to know that you had a pleasant stay with us and we look very much forward to welcome you back. Warmest Wishes Faris Hijazeen Executive Assistant Manager
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