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pool area - Picture of Pestana Grand Premium Ocean Resort, Madeira

Photo: pool area

From Review : Wonderful tranquil holiday of Pestana Grand Premium Ocean Resort
pool area
Good Hotel
.
Ein durchweg positives Resort
Second time and love this hotel
Traumhafter Aufenthalt!
bwgrig wrote a review Oct 2012
Ivybridge62 contributions22 helpful votes
+2
5.0 of 5 bubbles
Hotel set in lovely grounds about 25 minutes from the airport. Wonderful friendly staff that nothing was too much bother for. Look out for Eduardo in the dining area, most charming and superbly efficient. The room we had, with partial sea view, was spacious, clean and
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Date of stay: October 2012
Response from FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort
Responded Oct 24, 2012
Dear Guest, First of all, thank you very much for joining us! Your feedback help to find out in which ways or areas we can improve our services in order provide you the best holiday experience. I regret to hear that the A/C was noisy in your room, we will keep that in mind for your next visit and please if that happens so, let us know. We have been changed and updating our evening meals for several times, our aim is to fulfill all our guests desire, let's see if we can achieve that. Thank you very much for your compliments on Mr. Eduardo and staff in general, message will be passed onto them. We all hope you have had a safe flight back home and expect to welcome you back again to our hotel. With kind regards Maria da Paz Garcia Diretora de Zona/Complex Manager
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