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main pool - Picture of Aquagrand Exclusive Deluxe Resort, Rhodes

Photo: main pool

From Review : Perfect hotel for a relaxing retreat of Aquagrand Exclusive Deluxe Resort
main pool
bedroom
Just relax
The ampi-theatre
The Restaurant
The Beach
jemma k wrote a review Jul 2015
Sandnes, Norway36 contributions5 helpful votes
+10
5.0 of 5 bubbles
We stayed at the hotel for 10 nights and can hand on heart say it was the best hotel Ive ever had the pleasure of staying in. As with all the other reviews, we were met in the lobby with a glass of champagne and a cold flannel and escorted to our room by the bell boy who handled
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Date of stay: July 2015
Response from Aquagrand, Manager at Aquagrand Exclusive Deluxe Resort
Responded Aug 2, 2015
Dear "Jemma K" , Thank you for taking the time to write a review following your recent stay at the Aquagrand Hotel. It gives us great pleasure to know that you consider our hotel as one of the BEST you have ever stayed in. Your comments about our food, staff and services are of great value for us. We are sorry for any slight disappointments; however, I will attempt to clarify some of the issues. Firstly, it is true that we make surprises for guests' birthdays. Normally, all these take place at the Pentapolis or Blue Fin restaurant. I can personally assure you that even if you did not visit the restaurants that day, the "surprise" was sent to your room, where we did not have the necessary, in terms of hotel's rules, permission to enter. Regarding the entertainment programme, its duration and variety need to be based on the needs of all the clients and follow the style of a 5 star level hotel. However, I have read your feedback carefully and I believe that it may be instrumental for the near future. Please also note that the gifts given to the guests vary and change regularly. There are thematic gifts or gifts given only to returning visitors. We will be delighted if you keep in touch with us and see you soon again Warm regards, Sebastian Kastrounis Operations Manager
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