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Flea bites on arm from room 156 - Picture of Hilton Cologne, Cologne

Photo: Flea bites on arm from room 156

From Review : Flea bites from room of Hilton Cologne
1390
Flea bites on arm from room 156
Poor service ruined the stay
Etwas enttäuschend
Poor service ruined the stay
Poor service ruined the stay
Dienstlich mit Familie
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ibizacardiff wrote a review Dec 2018
Cardiff, United Kingdom48 contributions19 helpful votes
My partner Martyn Randle and I stayed at the Hilton for 3 nights 7-10th December. The room seemed clean and adequate on the first floor room 156 - after the 2nd night both of us started scratching and bites appeared which were shown to Simona and photographs were taken by us on
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Date of stay: December 2018
Response from Hilton_Cologne, Guest Relations Manager at Hilton Cologne
Responded 19 Dec 2018
Dear ibizacardiff, Thank you very much for choosing Hilton Cologne. We hope that you have now arrived safely and well at your next destination. Still, we are very sorry that you could not fully enjoy your stay due to a skin reaction you were facing during your stay in Cologne. Once again we would like to point out that the well-being of all our guests is of highest importance to us and we understand that this experience did not support a smooth and pleasant stay as expected. As you know we have immediately started to intensively investigate on the possible source of your skin reaction at the point we got notice. The official pest control’s inspection results showed that an infestation of the hotel room could be excluded. We are very sorry that you did not feel cared for during your stay although our Front Office Manager assisted you on property and our Rooms Division Manager stayed in contact after your departure to make sure to answer all your questions and keep you informed. Dear ibizacardiff, should you have further questions or concerns, please do not hesitate to let us know at any time – we would be pleased to assist whenever needed.
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