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Breakfast - Picture of Sofitel Strasbourg Grande Ile

Photo: Breakfast

From Review : Excellent location and amazing staff of Sofitel Strasbourg Grande Ile
Breakfast
Hotel lobby
TV minibar and desk
Superior room bathroom
Superior room bathroom
Superior room
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KaizerRafik wrote a review Jan 2020
Dubai, United Arab Emirates382 contributions222 helpful votes
+6
Booked 3 nights in the Sofitel for a business trip to Strasbourg, mainly because the location and it's a five star. Arrived to the reception desk by 10:45 hopping an early check in (after a long trip from Dubai),and i was nicely surprised , the room was ready so could finally
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Date of stay: January 2020
Response from sof0568, Public Relations Manager at Sofitel Strasbourg Grande Ile
Responded 27 Jan 2020
Dear Guest, I would like to thank you for sharing your impressions following your business stay at Sofitel Strasbourg! Your feedback is essential and extremely valuable, it helps us gathering information to improve every day the quality of our services. It is with great pleasure that I discover that your sojourn among us was a success. However, I am sorry to read that you did not really appreciate your room. Our hotel has different room categories. For your next stay, I suggest you to discuss with our Reservation Manager who will explain you what differences do exist between our room types, so that we find out which room you prefer according to your favourite criterions. Nevertheless, I am very glad to read that you were able to benefit from early check-in after your long journey. I am delighted to know that you could enjoy our ideal and central location, in the heart of the European capital and also the quality of our tasty and large breakfast with Alsatian flavors. You also mentioned our amazing staff, which is working day after day to ensure you an outstanding service and I would like to thank you for that. We hope to be able to welcome you again and, on that occasion offer you a genuine Sofitel experience, Kindest regards, Laetitia Arnold Head of Guest Experience
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