Interior - Picture of Hilton Manchester Deansgate
Photo: Interior
From Review : Disappointing! of Hilton Manchester Deansgate
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Other Recent Reviews
Appallingly bad service
September 2023
Tom on reception is exceptional!
September 2023
My partner had booked the Hilton as a surprise for my birthday and I was really excited for our stay. First impressions were great,the entrance area was bright and spacious and the staff were friendly and welcoming. Check-in was painless and we were pointed in the direction of…
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Date of stay: May 2015
Response from John M, General Manager at Hilton Manchester Deansgate
Responded Jun 10, 2015
Dear Little_twiglet I am pleased that you encountered a warm and efficient welcome on your arrival to the hotel. I can assure you that our entire Front Office team have been made aware of your kind words. I am pleased that your 12th floor guest room was to your liking and offer you everything to make your stay a comfortable one. The views from the floor to ceiling windows are wonderful and I am pleased that you had time to enjoy them from the comfort of your guest room. I note your observations about our swimming pool being busy. All of our guests have complimentary access to the leisure facilities which is very popular. Unfortunately we cannot control the length of time that our guests wish to stay in swimming pool, however I do sincerely hope that you had time to enjoy this area on the morning of your departure. I appreciate that you may have had to queue to gain access to Cloud 23, however due to fire regulations we are restricted to 300 guest’s maximum at any one time on the 23rd floor. In order for us to control this effectively, we must have one point of access only and that being the express lift from the ground floor. I am pleased to confirm that that our guests do receive priority when requesting to be included on the Cloud 23 guest list. We are proud of our ‘Hilton Breakfast’ and I am delighted that you enjoyed our offering. I appreciate that there is a high number of hotels in Manchester for our visitors to choose from and we hope that you are able to return to the hotel in the future. Best wishes John McLaughlin General Manager
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