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Pictures of Arora Hotel Gatwick / Crawley - Crawley Photos

Crawley: Pictures

From Review : terrible staff out dated rooms of Arora Hotel Gatwick / Crawley
1145
terrible staff out dated rooms
So so old and tired
So so old and tired
So so old and tired
So so old and tired
View from County Mall
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Sarah S wrote a review Sep 2018
6 contributions
i stayed in this hotel for 1 night and would never come back. i had been at a 10 hour course and just wanted to get in my room and relax for awhile before dinner the lady at reception only said afew words before handing me my room card and saying lift there tap your card it will
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Date of stay: September 2018
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded 18 Sep 2018
Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I was disappointed to read that your experience on your last visit did not meet your expectations. We are regularly praised for delivering excellent service but it seems on this occasion we fell short of your expectations. I would be grateful if you could at your convenience contact our |Front of House Manager on david.benza@arorahotels.com. I can gain some more details, follow up with the individuals concerned and take appropriate action. I hope we will have the opportunity to restore your faith in our hotel and for you to receive and experience our usual high Arora standards in the near future. Kind regards, Baly Singh Hotel Manager
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