I truly appreciate you taking the time to share your genuine feedback on your most recent stay with us. Although there were several great aspects of your visit, we always strive to deliver an absolutely flawless experience and of course, are incredibly sorry that we fell short of that during your time here. The areas of opportunity that you provided have certainly been noted and I will be sure to share this with our team as we are always looking for ways to evolve. I hope to have a chance to welcome you back again with the hopes of helping to create a more memorable overall experience. Thank you again for your time and sincerity, Wucie.