Dear Walter R., Thank you for taking the time to provide us your detailed feedback about your stay at Platinum Yucatan Princess. Regrettably, it would appear we did not meet all your expectations. For that reason, this will be shared with the appropriate areas so they can look into each one of your observations. We do appreciate any feedback being provided to us and rest assured we will share it with the corresponding area as we strive to make each and every one of our guests feel cared for, appreciated and respected whether they decide to acquire our products or not. If we are fortunate to welcome you back in the near future, we are confident your stay will be a pleasant experience. Sincerely, Obed Canche Platinum Yucatan Princess All Suites & Spa Resort