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Choices - Picture of Barcelo Puerto Vallarta, Puerto Vallarta

Photo: Choices

From Review : Excellent property, amazing staff. So much fun! of Barcelo Puerto Vallarta
Vacaciones en familia
Wonderfull stay, great service.
Yup, that's an iguana
View from our balcony. Enjoyed hearing the waves morning and night. It was so relaxing there.
Welcome tequila in the room
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Don H wrote a review Dec 2018
Bend, Oregon656 contributions116 helpful votes
We stay at Barcelo property's because of their consistent high standards. It's hard to rank one over another, but the entertainment staff at Puerto Vallarta was the best. The food was excellent, with the Sushi being some of the best we've ever had anywhere. Bryan, Diego,
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Date of stay: February 2018
Response from PachecoR, Gerente at Barcelo Puerto Vallarta
Responded 22 Dec 2018
Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed the varied entertainment program organized by our team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. On the other hand, It is with great concern that we read your comments about the service provided at our "Premium Level" mostly because the service provided by our Staff has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We look forward to having the opportunity to serve you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta
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