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From Review : Some things "excellente" and some not-so-excellente" of Excellence Punta Cana
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Some things "excellente" and some not-so-excellente"
Excellence Punta Cana
Excellence Punta Cana
It was ok
Excellence Punta Cana
Beautiful resort, minor inconveniences
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telemarkJane wrote a review Oct 2018
Lake Telemark, NJ218 contributions61 helpful votes
+10
I really labored over deciding which resort to go to for a very much needed vacation and booked this through bookit.com. I want to divide my review into a few area, as all in all it was a very nice, relaxing stay. There are just a few things that need attention for me to rate
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Date of stay: October 2018
Response from Excellence G, General Manager at Excellence Punta Cana
Responded 21 Oct 2018
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana and for taking the time to share this review with the TripAdvisor readers. We highly appreciate your detailed feedback. It means so much when it comes from our guests because it helps us to identify our weaknesses in order to make any improvement needed to provide the kind of service our guests are accustomed to. We are very glad to hear from you that our well-maintained grounds and facilities, the service provided by our colleagues, what made your stay relaxing. However, we are sorry to read that we did not meet your expectations regarding the food and safety. Please, rest assured we have already addressed these issues to the correct department and corrective actions will be taken in order to work accordingly. As a luxurious all-inclusive resort, we personalize our cuisine doing an effort to suit the different tastes and preferences of all our guests. Besides, we serve a wide range of worldwide dishes including casual Italian, Asian Fusion, Caribbean specialties, traditional Spanish cooking, French cuisine, grill, seafood, among others. Regarding the beach, we are sorry to read that the beach was not swimmable due to you faced the hurricane and to swim depends on weather conditions. Nonetheless, we do hope that despite the inconveniences you had through all your stay with us, you can give us the opportunity to welcome you again in order to have the chance to show you the real meaning of service that you expect from us. Please, receive our warmest regards from Excellence Group.
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