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Vacation 2019 - Picture of Sandals South Coast, Jamaica

Photo: Vacation 2019

From Review : Disaster of Sandals South Coast
11072
Vacation 2019
Vacation 2019
Butler Service Not Worth It - Main Pool Swim-up Bar Renovated/Closed
Butler Service Not Worth It - Main Pool Swim-up Bar Renovated/Closed
Vacation 2019
Vacation 2019
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Luc P wrote a review Feb 2019
Ottawa, Canada192 contributions19 helpful votes
+20
First of all this is far from a 5 star adults only resort , I’m not one to complain much but I have too , the road to get there at this time I call it road to hell , they say it’s gonna take you about 1 1/2 to get there sooo not true ,the road is under construction rite now so
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Date of stay: January 2019
Response from Tamarah M, Online Review Coordinator at Sandals South Coast
Responded 6 Feb 2019
Hello and thank you for your review of Sandals of Sandals South Coast. We are sorry that it seems you may not have enjoyed your stay with us, as we aim to exceed all expectations of quality customer service and luxury inclusions. We do try to take the most scenic routes when transferring our guests from the airport to the property and while the road conditions are beyond our control and we do sincerely regret if you felt your experience was minimized in any way because of this. While we always perform renovations and redesigns to ensure that we provide the highest standard of luxury and comfort, our process is an on-going one and to avoid a complete shutdown and inconveniences, we work in sections until each area is updated. We only regret that this was not brought to Resort Management’s attention as they would have loved the opportunity to have you moved to a room more within your standard. It was quite surprising to read about you buffet encounter as concerns of this nature are nigh unheard of at our resorts, and we deeply regret if any unusual experience has led you to form an unsavory opinion of our resort family. We are happy you brought you concerns to Management however it is disappointing if their approach was not to your ultimate satisfaction. As hoteliers we realize that there is always room for improvement and feedback is crucial in this process. We only hope that you afford us another opportunity to welcome you back in the near future.
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