(I am sorry to denigrate Motel 6, a perfectly fine brand) We had previously stayed at the Hampton Inn in Decatur, an excellent hotel just down the road, and thought we would be enjoying a similar level of service from a Hilton property. This was emphatically NOT the case. This was a very stressful time for us, as our 4-month-old grandson was having craniofacial surgery at the time. The first sign we had that our stay was going to be problematic was when the electronic key failed to activate after we had signed in electronically. It never worked during the next four days. When we did check in, the internet was spotty, the television didn't work and there was no hot water in the shower. I called the front desk - repeatedly - but there was never an answer. I finally went down to complain in person. We were moved across the hall to another room, where the television and the internet did work. (Though you have to pay for the "augmented" wifi in order to actually get something useable). The next morning the staff was unable to serve breakfast because they didn't have any plates. There was no ice in the machines on any floor except the first, and other guests I encountered in the elevator complained that there was no soap in their rooms. Despite the terrible service, our grandson's recovery necessitated an extra day's stay. But even that was problematic. I tried to extend the stay via the website and via the main Hilton Honors phone line - but they too were unable to reach the front desk by telephone or email, and once again, I had to do it in person. I was told that I had to show up at the desk the following morning to confirm the extra night, even though I was standing right there in front of them. At most times, the representative at the desk was curt, sometimes even rude, and practically challenged my truthfulness when I stated that I had been unable to get anyone to pick up the phone at the front desk. All in all, it was probably the worst experience we've ever had with a national hotel chain. What happened to the Hilton brand family?? I'll add that we sent a complaint about this stay by direct email to Hilton, because the "how was your stay?" feedback email link had expired. And it's been a month and we've not heard anything in response.…
This hotel is one of my favorites, every time I stay in Atlanta. Great staff, rooms, and food. It's also very centric with lots of restaurants close by. Downtown is also very close with lots to do and see. The hotel also started something new; they started texting and asking how your stay was and if you needed any help. Jessica was awesome answering all my questions.
There was no one at the front desk when I came and have to transfer to another hotel. Call the manager the next day and they didn’t even apologize. Such a disgrace! Security is a failure! Anyone can just come inside the hotel in the middle of the night since no one is the front desk.
We stayed here for an appointment with oncology at Emory. When we arrived the front desk girl was helpful and polite. Coffee in the lobby was cool but it was 7pm. The AC didn’t work in room 212. Set at 64 and I’m sure it was never cooler than 70. Vending machine took my money and never got assistance with that. It was like oh well. Breakfast was great but we encountered the tall slender lady at the front desk someone else mentioned. Have to agree with them! If management talked to her it didn’t do much good. The in room coffee…there was only one little tray and that one had been opened. We will probably be looking for a different place to stay next time.
Although the hotel is old and definitely needs a major renovation, all of the staff from front desk, housekeeping and engineers were all super nice with the exception of one front desk lady. A tall slim young lady who mainly worked morning shift this past weekend I was there. She was super rude and nonchalant when interacting with her. I’m surprised she is even a front desk representative because she doesn’t represent the property well. I had other guests say the same thing about her. But outside of that everyone else was super nice and friendly!
Despite a decent rating, this property was a disappointment. At checkin, I had to sign a form agreeing to not throw a party in my room. That should have been my first clue. In the room, the soap was partially wrapped in cellophane and the thermostat was missing. The room was clean but dingy. The entire property needs work. Not recommended for women traveling alone or families with children.
No idea how Hilton considers this place worthy of even the lowest of its brand standards. Stayed there recently to move our kid into college. Place was candidly a dump - rampant disrepair everywhere. Dirty, moldy, just outright neglected - As if someone bought an abandoned hotel and just reopened it without making any repairs. Pictures on the Hilton website are clearly from the hotel's heyday (and partially influenced our decision to book) and nowhere close to representative of its current poor condition. Felt very unsafe. Would have left after the first night but were no available options in the nearby area.
Location has just gone down hill over the last year. Cleanliness is really bad especially public areas. Breakfast commonly cold even right after opening. I would rather pay more than deal with the issues here.
Condoms left in the bed, hair in sheets seaman on the bed and on the sheets and floor. The whole place was filthy. The Managment was the worse I have ever seen. I stay in Hiltons all the time and this hotel should be called rent by the hour motel. Never stay here
I booked a room thru Priceline for 2 queen beds as there were three of us girls staying at the hotel. It took over 30 minutes to get to the front desk because there was an older gentleman arguing with the desk clerk about the cost of his room. The zombie of a desk clerk, Danielle, kept moving the mouse very slowly and looking from monitor to monitor, then going to the back then rinse and repeat several times. It was FINALLY resolved. Okay now next couple in front of us moves up to the clerk. They were explaining that their room was saturated with water due to an air conditioner leak and toilet not working properly (which they reported at 8:30 that morning) but no one had bothered to switch them to another room. After back and forth and rinse and repeat shenanigans with the zombie clerk, they were provided another room. Yay! Finally my turn. So I get up to the front desk where the zombie clerk, Danielle, confirms my reservation for 2 queen beds, takes my debit card for $50 hold charge for incidentals only to come back after rinse and repeat for TEN minutes to say they didn't have a room with 2 queens that they would upgrade me to a king room! ha! I quickly said, no, I need 2 queen beds and that's what my reservation confirmed. She said check in was at 3 pm (we were there at 4:30 pm) and rooms were given out first come, first served, so they had no more 2 queen rooms. I asked to speak to the manager and she accused me of being hostile. I repeatedly ask to speak to the manager when she finally admitted there was no manager there that I could come back on Monday. ha! I was leaving the next day and my home town is 5 hours away so NO! So I asked for a refund which she couldn't do because I went thru Priceline. So after being on the phone 20 minutes with Priceline and them having to personally call and speak to zombie Danielle (which didn't even answer Priceline's call the first two times), I was issued a refund. SO DON'T STAY THERE! OH and get this--there was a lady (looked homeless) passed out in the lobby with a dog that was barking and she never woke up. I can't make this stuff up! So we went right down the road and had a fabulous stay at the Marriott in Druid Hills. STAYER BEWARE!…