I purposely seek out resorts because I normally have better experience with resorts but this one in particular just doesn’t get that we are paying for a service and an experience. Last night was the first night checking in and once we got there our family suite wasn’t available, so they gave us to separate rooms right next door to each other. We asked what was the reason for the family suite not being available and she said someone called us... first of all this isn’t answering my question and secondly we both had no missed calls. I have two small children so we ended up only using the one for the first night. Last night we wanted to go to the pool and needed extra towels so my hubby went and asked the lady at the front desk for some and she told him to go back to the pool area and check to see if there was some there and if there wasn’t to come back that she would ultimately give him towels... this was pure disrespect! Just give the man the towels. My husband isn’t confrontational so he came back and used the towels in our room. Mind you this is still day 1! We go to breakfast this morning and noticed that the lady in the front never gave us our vouchers for breakfast. Yet another error from the lady in the front! Overall nice well taken care of place. Gina in the restaurant was amazing and the young man that helped with our luggage’s was super nice but the service at the front desk has to be better! Adding to this review that the flyer shows that lunch at the marlin pool bar starts at 11am the bartender told us lunch wouldn’t start until 12 to his credit he is attending the bar and going back and forth to pick up the lunch from the restaurant. A simple fix on that flyer would alleviate so much confusion. Our room maintenance was super poor we came back to fresh towels and new toilet paper but the room wasn’t cleaned and our beds weren’t done... part of the resort fee is our in room phone usage and the phone inside the room doesn’t work. Our safety was not secured since The lock on the room door was broken. Positives: the servers at oregano criollo is the best thing this place has going! Here are some pics of simple fixes and cleaning that could have been done prior to our stay.…
Not a whyndam scale hotel. Terrible service at check in, maids. No towels no soap and I asked front desk five times! Maids said they are out of towels! Rooms are very basic, but bed and pillows are comfortable. I'm never stayed here again. But for an emergency stop for one night it's just ok.
First of all, I stay before hurricane Maria a lot of time ago was the best service ever and the cleaning. They have to that time all inclusive. When I stay a couple a days ago was a bad experience in the service and the premises have short personnel, in the restaurant was the worse let me explain in the dinner was to me that I expecting the best taste but wasn't to long wait not enough personnel for service, in the breakfast the same long wait worse meals lie in the menu when said fresh eggs please the difference between fresh and process eggs is notable in the tastes and apparency was awful. Was too expensive for just use the pool because the beach they don't clean the area couldn't use it. I use to enjoy stay but now they have to put a lot of effort to getting better.
Family vacation and we enjoyed the amenities of the hotel. Handled both pandemic and hurricane preparedness. We had to do a lot of self-service like cleaning our room, but just coming out of health restrictions with a hurricane looming staff proved up to the task
We are staying in the beach complex at Palmas de Mar and just came from Wyndham’s restaurant where we had a breakfast. I have never had such a bad experience and service. Despite being the only one unserved when we arrive we have been waiting for more than half an hour to get breakfast. When it arrived everything was wrong - every single drink or meal was not what we have ordered - instead of latte coffee you get instant coffee, instead of mint tea you get green tea, instead of poached egg you get boiled egg, instead of avocado you get mashed potato, I stead of egg you get fries… and on and on… and we were ordering from the menu! Nothing special - everything ordered was listed there.