Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
One look at the exceptionally stylish interiors, and you will know Hotel XyZ is not your ordinary accommodation. With the facade and lobby boasting a cozy and modish look and feel, you get quite a true glimpse of what awaits you during your stay in Tacloban City. Inside our premises, you’ll find an array of guestrooms that are not only beautifully designed but also furnished with top-of-the-line amenities that guarantee truly satisfying relaxation. In addition to these indulgent lodgings, an excellent selection of facilities and services are also available, ensuring that your leisure and business demands are always promptly addressed. Complementing these conveniences is the property’s location. Hotel XyZ sits near the city center, providing easy access to the historical sites Tacloban is famous for. Parks, banks, supermarkets, bus terminals, hospitals, and government offices are also within easy reach of the hotel. Regardless of the purpose of your visit, Hotel XyZ is the perfect home away from home here in Tacloban.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Filipino
Location
P. Zamora St., Tacloban, Leyte Province 6500 Philippines
Hotel XYZ
4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
My wife and I stayed 3 nights, arriving at 6PM by taxi($8) from the TAC Airport. Nice receptionists processed our prepaid check in, copied our passports, while we signed a form, got our key card, and took one of the speedy elevators to the 5th floor. Deluxe #513 was wood tiled and clean with all the comforts; a comfortable queen, long desk unit with chair, hot pot, water, refrigerator, large TV with Bloomberg, CNBC, CNN, 4 HBO’s and ~50 more clear channels, nice closet, quiet AC and designer lighting/ample outlets. The separate toilet/sink was across from a larger sink and spacious shower stall. Towels were available for their nice 3’ deep rooftop pool and the small 3 station gym(treadmill out of order).Our secure room internet was spotty. The 6AM breakfast, managed by Mark, was excellent and attentively served with a choice of 4 Western(ham, eggs, french toast and pancakes) and 5 Asian preparations(meats/fish and rice).
We enjoyed this well run hotel with hospitable staff located midway between the SaveMore Mall, City Hall and the Santo Nino Church.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is situated downtown and about a 25 minute ride from the airport. Transfer should cost no more than 400php.
On arrival I was given a warm welcome by Rose on reception. I had booked two queen rooms but ended upgrading one of the rooms to a suite. The rooms were comfortable and had all the usual amenities.
Staff were friendly and helpful throughout. There are several nice restaurants within walking distance of the hotel such as Ocho Seafood and Giuseppe's Italian . Robinsons North & South malls are a short drive away.
There is no such thing as perfection and there were some minor gripes. Hand towels in the bathroom were removed each time the room was serviced but never replaced and were only replaced on request. A selection of teas are available but not breakfast tea...which is only available at breakfast. In Fyzz Gastropub you can have a side of any choice as long as they are not chips, they were never available with dinner.
These minor issues did not detract from the overall experience and I would have no hesitation in recommending the hotel.
I did request a late check out and appreciated the extension provided.
The evening after I checked out I realised that I had forgotten my coat in one of the rooms. The hotel confirmed that they had the jacket and Rose arranged for it to be sent onto my next hotel in Cebu. My house keys were in the jacket so it was a great relief when I received it.
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon entering the hotel, we were greeted with a very strong aroma of oud. Some might like it, some might find it too strong for their liking. Aside from this perfumed lobby, the staff are all very hospitable, hands down. The reception seemed busy that time so I couldnt say much about their hospitality, however I did not receive an email confirmation of my 50%dp despite following up a week after I paid, but all the servers were all hospitable and accomodating.
The family room was nice, however I noticed a strong smell of "kulob" and smell of roach. There was also a srong odor of perspiration on their leather seat in the room and in their lobby restaurant at Q restaurant which was annoying. I barely slept on our first 2 nights due to the sound of rats running after each other.
Despite this feedback, food was great and we were lucky we stayed at a hotel that had a lot of food options.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerick Florano, General Manager at Hotel XYZ
Responded Aug 27, 2024
Dear Valued Guest, Mabuhay ngan maupay nga adlaw! Thank you for taking the time to share your feedback with us. I truly appreciate your honest input, as it is vital to our continuous efforts to enhance our guest experience. I was deeply concerned to read about the issues you encountered during your stay, and I want to sincerely apologize for the inconvenience these have caused you and your family. We strive to create a comfortable and pleasant environment for all our guests, and I am disheartened that we fell short of this during your visit. Rest assured, I am personally looking into the concerns you've raised, particularly regarding the odors in the lobby and family room and the noise disturbance you experienced. These do not reflect the standards we uphold at Hotel XYZ, and immediate action will be taken to address and rectify these matters. I am also sorry to hear about the lack of confirmation for your deposit and the less-than-ideal experience at our reception. We will review our procedures to ensure such oversights do not happen again. I am glad to hear, however, that you found our staff hospitable and enjoyed the food options available. We take pride in our culinary offerings, and it is wonderful to know that this was a positive aspect of your stay. Despite these shortcomings, I hope that you will give us another opportunity to serve you better. Your feedback is instrumental in helping us improve, and we are committed to making the necessary changes to ensure a more comfortable and enjoyable experience for all our guests. It would be my pleasure to welcome you back to Hotel XyZ and provide you with the exceptional stay you deserve. Thank you once again for sharing your experience. Your comments drive us to enhance our services continuously, and we are grateful for your understanding and patience. Damo nga salamat! Hospitably yours, Jerick Florano Area Resident Manager, XYZ Brands Hotel XyZ Tacloban P. Zamora St., Tacloban City, 6500, Philippines Tel No.: (+63 053) 523.3888 local 102
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great little boutique hotel downtown Tacloban. The staff was great, I believe I booked the “fabulous room” and they upgraded me the “first class” room. It was like a 1 bedroom suite, with front room with seating area, mini bar and bathroom, then separate bedroom with bathroom with shower and tub. Super comfortable stay, Air con was nice and cold, bed comfortable, shower was awesome.
The included breakfast was also really good, you can choose what you want from a menu that has Filipino, Chinese and Western options. Didnt get to use the pool, but it looked nice. This will definitely be my new go to hotel in Tacloban.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerick Florano, General Manager at Hotel XYZ
Responded Jan 19, 2025
Dear Valued Guest, Mabuhay ngan maupay nga adlaw! Thank you for taking the time to share your experience with us. Your kind words and honest feedback mean so much to us as they help us continue to improve and provide the best possible stay for our guests. I am delighted to hear that you had a comfortable and enjoyable stay at Hotel XyZ. It’s wonderful to know that you appreciated your upgraded room, the cold air conditioning, the comfortable bed, and the refreshing shower. We also deeply appreciate your compliments on our staff’s hospitality and our breakfast selection. It is an honor to know that we have become your new go-to hotel in Tacloban. Your feedback inspires and motivates us to keep raising the bar. The entire team and I are committed to ensuring that every guest enjoys not just a stay but a memorable experience. We look forward to welcoming you back and making your next visit even more exceptional. If you need any assistance with your future reservations, please feel free to contact me directly at jerick.florano@zpad.com.ph. Once again, thank you for choosing Hotel XyZ. We can’t wait to see you again soon! Damo nga salamat! Hospitably yours, Jerick Florano Area Resident Manager, XYZ Brands Hotel XyZ Tacloban P. Zamora St., Tacloban City, 6500, Philippines Tel No.: (+63 053) 523.3888 local 102
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This was my 1st trip to the Philippines, it was an amazing trip, the people are sweet and kind. I spent 18 of my 31 days at Hotel XYZ in Tacloban. The room rates are reasonable and I give the hotel in general a 5 star rating. From the moment you enter the lobby you are greeted with kindness and treated like royalty. The staff is amazing, especially in either of the two great restaurant's in the hotel. The food is delicious, and the staff is incredible, when you come to the restaurant on the ground floor for breakfast make sure to ask for Fred a young man the recently started his career here, at 22 he is the finest young person I have ever met. He is hospitable and he is super attentive to your needs. He is nice to everyone, and we will never forget his professionalism and great service. He is the reason we love the Hotel XYZ so much.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip:The rooms on the luxury side are better, but the other rooms are good too.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Most hotels have 2:00pm checking in, XYZ has 3:00pm and room availability was still late. Clean rooms but small and excellent shower. All staff are extremely friendly and helpful and breakfast was very good. Reception staff could be more welcoming though.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Truly surprised how good this hotel stay was. Was not expecting much but was impressed with the overall stay.
The good:
1) Great coffee as it’s Illy
2) Great food. Everything was good. Dinners were delicious. The breakfast was not the usual cold buffet but rather ala cart and served hot. Servings in general are large.
3) Room was spacious enough.Hot water was hot. AC was cold.
4) Massage was very good. We did it daily as a result.
5) Surprisingly good gym. Life fitness equipment. Limited amount but perfectly adequate for the hotel.
6) Location of hotel is decent enough.
7) Staff were friendly and accommodating.
The not so good:
1) Room had a slight smell. Needs to be aired I think.
2) Wooden floor, at least in our room, is in need of some repair.
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerick Florano, General Manager at Hotel XYZ
Responded Jan 20, 2025
Dear Valued Guest, Mabuhay ngan maupay nga adlaw! Thank you for taking the time to share your experience with us. We are truly delighted to hear that your stay at Hotel XyZ exceeded your expectations and that you enjoyed our Illy coffee, delicious food, spacious rooms, excellent massage services, well-equipped gym, and warm hospitality. It’s always a pleasure to provide a comfortable and memorable stay for our guests. We also appreciate your constructive feedback regarding the room odor and wooden flooring. Please know that we take these comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. Your insights help us refine our services and maintain the high standards we strive for. It was an honor having you as our guest, and we look forward to welcoming you back for another pleasant and relaxing stay. If you need any assistance with future reservations, please don’t hesitate to contact me at jerick.florano@zpad.com.ph. Once again, damo nga salamat for choosing Hotel XyZ. We can’t wait to serve you again! Hospitably yours, Jerick Florano Area Resident Manager, XYZ Brands Hotel XyZ Tacloban P. Zamora St., Tacloban City, 6500, Philippines Tel No.: (+63 053) 523.3888 local 102
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No hot water. I had read reviews saying during the week no hot water at check in staff laughed when I asked and said they had hot water. They lied. No hot water. In general, the staff are great food very ok. When they have it the pizza at the restaurant on top of the hotel is wonderful. The restaurant on ground floor is very nice food very ok. With no hot water during the week not worth the price better places to stay less money just eat at the XYZ.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Might be worth the money on weekends when they turn on the Hot water. We enjoy eating there mot...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerick Florano, General Manager at Hotel XYZ
Responded Jun 9, 2023
Dear T5102TLjohnm1 Maupay na adlaw! My sincerest appreciation for taking the time to write us a review. Your input is important to us, and we always try our best to provide an exceptional stay to all our guests - such as you. I am glad that you have highlighted our service peers and our food/cuisine offering. Please also accept my deepest apologies that we have failed to give you an exceptional experience because of the technical issues we have encountered with the hot shower system, which resulted in the fluctuation of our hot and cold shower. Rest assured that corrective actions will be implemented the XYZ Hospitality accordingly. Our goal is always to give an exceptional experience to all our guests; we recognized that we fell short of giving what you truly deserve. As the General Manager of Hotel XyZ, I am taking full accountability for the concerns you have raised, and all I want is to recover and acknowledge all your concerns because I value your relationship with us. Above all, I hope that it will not dampen your interest and you can still find your way to Hotel XyZ. Please know that I would be very glad to see you and to finally recover the service. Please contact me at jerick.florano@zpad.com.ph to let me know how I can be of further assistance. Damo nga salamat! Hospitably yours, Jerick Florano Area Resident Manager, XYZ Brands Hotel XyZ Tacloban P. Zamora St., Tacloban City, 6500, Philippines Tel No.: (+63 053) 523.3888 local 210
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Fantastic and reasonably priced upscale hotel. Room was great. Clean and very comfortable. King size bed. Bathrooms were great. Waterfall shower, flush toilet with toilet paper which is not so traditional. Food was great. Western and Filipino. Large portions. Service was impeccable. More than I anticipated.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Any tips? Yeah, stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I highly recommend the Q Kitchen on ground level. Ask for Samme M Cabanetoo he is excellent waiter. You will be happy with his service . The food was excellent and a very nice dining experience. Also they offer complimentary free breakfast, and if you enjoy American style the I have it available for you. Being from America myself, I highly recommend it. And remember ask for Samme to be your server.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello there hiroselyn,
Maupay ng adlaw!
Thank you for the interest to dine-in with us. Please be informed that we only offer buffet during breakfast which is P 375 net per person. For the lunch and dinner we serve ala carte service.
Do let us know should you need clarifications or assistance and we would be glad to be of service.
Damo nga salamat!
Hospitably yours,
Jerick Florano
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