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Best Western Pontypool Metro Hotel

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Traveler (52)
Room & Suite (43)
Dining (11)

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About

#2 of 2 hotels in Pontypool
Location
Cleanliness
Service
Value
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Baggage storage
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Electric vehicle charging station
Secured parking
Wifi
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Non-smoking hotel
Express check-in / check-out
Laundry service
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Room features
Desk
Housekeeping
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Polish
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
527Reviews3Q+A100Room tips
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Lynne M wrote a review Yesterday
Rugby, United Kingdom5 contributions3 helpful votes
We came to Pontypool to watch our granddaughter perform in a show so we didn't need anything apart from a bed to sleep in. The room was spotless and the beds comfy. The room didn't take long to warm up once we had turned the radiator on. The price was reasonable and we got a discount by joining the rewards scheme.
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Review collected in partnership with Best Western
Date of stay: March 2024
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rich m wrote a review Dec 2023
Southampton, United Kingdom4 contributions11 helpful votes
Hotel's Favorite
Great value and a good base to explore the area. A nice room with a comfortable bed, a powerful shower and tea and coffee facilities. Breakfast was £9.50 each with toast, cereal, fresh fruit and hot food if that's your choice. I had sausage, bacon, scrambled egg, beans, mushrooms and tomatoes. There is also a bar if you fancy a drink. If there's nothing there you like. You can always walk across the car park (It's a big car park by the way) to get a Mcdonalds or KFC. I can't fault the place, for such a reasonable price. Don't forget to have the 4 digit code to operate the car park exit barrier. It opens to let you in, but won't let you out without the code. Its with your room keycard but I lost mine and like a numpty, sat at the barrier cursing it for not letting me out. Hope you enjoyed your stay as much as we did.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Dec 20, 2023
Thank you for the great review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie & Tom wrote a review Mar 14
71 contributions34 helpful votes
Usually pick the nearby Premier Inn but thought to give this hotel a try following the discovery of an astronomical price over the road for the night I needed. Whilst the Premier is better overall, this hotel was good for the price. Room comfortable, warm and clean, noise from the nearby dual carriageway generally not that bad and I slept perfectly well. The bar is quite pricey and not a lot of food options so decided to eat at one of the nearby fast food outlets instead. The 1p deposit for the room upfront to cover potential damages made me chuckle but the overall stay was pleasant and, with Premier Inn prices still massively high, this is a very good alternative and I'll stay again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Peter S wrote a review Feb 2024
2 contributions
The price was the first attraction but having stayed I was very impressed. The staff were all quietly efficient and friendly. Parking was easy not always the case in many city hotels for instance. The room although not huge was adequate, clean, bright, but more importantly, comfortable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 4 weeks ago
Thank you for reviewing the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roy T wrote a review Feb 2024
3 contributions2 helpful votes
The room is clean although smaller than its leading competitor, similar comfy bed though. Easy parking and close to a Harvester a short walk away. The negatives are that it is a hotel of two sides, one side is very noisy at night as it backs onto a busy duel carriageway, the other side is quieter and faces a car park. I have learnt to ask for the car park side in future. Breakfast is average with some cooked items missing, the remainder was cool, the scrambled eggs had a strange grey tinged colour! I would visit again and would request a room on the quiet side, also I would pass on the breakfast, there are a couple of lovely places nearby. The standard of our room was good value for money but unfortunately very noisy through the night. No noise from other guests just that awful road.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Ask for a room on the quiet side and consider breakfast elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded 4 weeks ago
Thank you for reviewing the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sjm73 wrote a review Feb 2024
Cardiff, United Kingdom20 contributions5 helpful votes
Not sure who was to blame tripadvisor, travel up or best western bit when i turned up at the hotel, Travelup had not paid the hotel the money i had already paid for the booking so i had to pay best western again for the room. Then both companies refused to refund me. So i paid twice for the same room. When i re-checked Travel up was the only option on Tripadvisor. The best western manager informed me that he had never heard of Travel Up and that they only except pre-paid room via booking.com and expedia!!
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: Loads of other hotels in the area, use them
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Feb 12, 2024
Thank you for the review, The hotel charged as the booking was pay on arrival our end and the third party you booked through hadn't supplied details to state they was to be charged or details to charge. Once they have provided the details to charge you will be refunded, as previously advised.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pauline J wrote a review Feb 2024
Stafford, United Kingdom20 contributions14 helpful votes
This is a very nice comfortable hotel we were a little concerned about the proximity of the road but did not hear a thing. Breakfast though extra was very good. Check out was very simple and fast the outside was clear of litter even though there are two fast food outlets
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Feb 12, 2024
Thank you for the review
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacey S wrote a review Jan 2024
1 contribution
The staff in this hotel were absolutely phenomenal, particularly Dean who could not do enough for me. The outstanding customer service I received was an incredible display of brand standards and dedication to guest satisfaction for this company. My room was perfectly clean and the pizza they offered was beautiful. I cannot recommend staying here enough
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Feb 2, 2024
Thank you for the great review and we look forward to welcoming you again at the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen W wrote a review Jan 2024
1 contribution1 helpful vote
The first time I have used Best Western but it won't be the last, very reasonable prices for a very reasonable room, spotlessly clean with very friendly staff, especially Michaela, the reseptionist who advised us where to eat ( and where not to) in the area, very helpful and such a lovely person. One very slight "niggle" our room was on the motorway side so we could not open the window during the night for some fresh air but this was not a huge problem All in all a very reasonable 2 nights stay perfect for our requirements, we will be back!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Perfect value for money, spotlessly clean and very friendly staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Jan 23, 2024
Thank you for the review, Its great to see you enjoyed the stay and that we was able to assist you in dining options, I will ensure this is feedback to the team member mentioned.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue C wrote a review Jan 2024
1 contribution
Spotlessly clean as always. Warm welcome from staff. Appreciate the biscuits on the hospitality tray and good to have glasses instead of plastic cups in the bathroom. Hairdryer provided in the room. Pillows and bed very comfy. Easy to control heating and shower easy to operate. A very pleasant and relaxing stay, excellent value for money.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Dean Sims, General Manager at Best Western Pontypool Metro Hotel
Responded Jan 12, 2024
Thank you for the great positive review, we are glad you enjoyed the stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱3,004 - ₱4,784 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomWalesSouth WalesTorfaenPontypool
NUMBER OF ROOMS
53
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN PONTYPOOL METRO HOTEL - UPDATED 2024 Reviews & Price Comparison (Wales) - Tripadvisor

Frequently Asked Questions about Best Western Pontypool Metro Hotel
Which popular attractions are close to Best Western Pontypool Metro Hotel?
Nearby attractions include The Teazer Inn (1.0 km), Ty Poeth Farm & Shop (0.7 km), and Pontypool Indoor Market (0.2 km).
What are some of the property amenities at Best Western Pontypool Metro Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
What food & drink options are available at Best Western Pontypool Metro Hotel?
Guests can enjoy a lounge and free instant coffee during their stay.
Is parking available at Best Western Pontypool Metro Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Pontypool Metro Hotel?
Conveniently located restaurants include Aahar Finest Indian Kitchen, Harvester Pontypool, and The Open Hearth.
Are any cleaning services offered at Best Western Pontypool Metro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Pontypool Metro Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Best Western Pontypool Metro Hotel?
Many travellers enjoy visiting Shell Grotto (1.3 km).
Is Best Western Pontypool Metro Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.