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Nestled in the best island of Coron, Palawan. Zuri Resort is the 2nd addition to the Zuri Hotel Brand, the first one in Iloilo is Zuri Hotel with 186 rooms. Zuri Resort – a premier luxury resort in Coron, Palawan, encapsulates the luxury resort experience with exemplary service and warm hospitality soaked in Filipino brand of hospitality and traditions. Zuri derives from a Swahili language that means beautiful. Drawing from this, we focus on building an awe-inspiring retreat by providing a beautiful experience and also the luxury of providing a home away from home for our guests. This stunning resort is a spectacular four (4) building complex with a striking pattern and tinted exterior, beautifully crafted 118 guest rooms with a sense of style in a prime location in Coron, Palawan town proper. Make yourself at home in one of the 118 air-conditioned rooms, wake up with a view of Coron Bay. With a full-service, an impressive lobby, bay view deck and adult and kiddie pool, heated p
Governor's Dr, Coron, Busuanga Island 5316 Philippines
Zuri Resort
3.8 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Zuri Resort has garnered an array of opinions, with many guests praising its inviting atmosphere, especially the ambient infinity pool and tastefully decorated rooms. While the service received mixed feedback due to disorganization and system inefficiencies, the resort's cleanliness generally impressed, despite occasional inconsistencies.
The amenities, including pools and a spa, are popular among guests, though some have mentioned less than optimal service and amenities quality. Opinions on value are split, with some guests finding the airport shuttle and breakfast good deals, but others pointing out high costs for dining and questioning the overall value.
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The hotel has a couple of short comings. Over all it's an average hotel but not exactly a 5 star. The smell from the stagnated water just outside where the lower pool and cabanas are located should be treated since people often dine at night in those cabanas. You can see oil slicks on the water and has a sewage smell. The pools are very nice and the pool bar attendants that we encountered like Paul and Prizzy where an absolute delight. The breakfast menu was a little heavy on breads and sweets but had a variety of different proteins each day. The breakfast was somewhat disorganised because some people were seated and others just wondered in making table selection difficult at times. The room attendants on our particular floor could use some refresher course on cleaning a bit more thoughly since the same dead cricket shared our washroom for at least 3 days. We did mention this to the room staff it still remained the next day and an excuse of we were busy was hardly the correct response. Other than that it was an acceptable experiance. The facility is close to town and multiple tricycles are always at the ready outside. The lobster King is a 5 min walk from the hotel and is worth exploring and it can get quite busy. Hotel staff in the lobby were cordial and accommodating. Overall it was a pleasant experience and still worth going.
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Date of stay: February 2025Trip type: Traveled as a couple
Room Tip:Go island hoping. Take all the material that they hand out as you leave the airport since prices...
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Response from Zuri Resort, Marketing at Zuri Resort
Responded 4 weeks ago
Thank you for taking the time to share your detailed feedback regarding your recent stay at Zuri Resort. We appreciate your insights and are glad to hear you found our pools very nice and enjoyed the service from Paul and Pressie at the pool bar. We understand your concerns regarding the smell from the stagnated water near the lower pool and cabanas. We are actively looking into this issue and taking steps to address it, as we want to ensure a pleasant dining experience for all our guests. We apologize for any inconvenience this may have caused. We also acknowledge your comments about the breakfast service and the room cleanliness. We will be reviewing our breakfast procedures to improve organization and ensure a smoother experience for our guests. Regarding the room cleanliness, we apologize that the issue with the cricket was not resolved promptly. We will be reinforcing our cleaning protocols with our room attendants and addressing the importance of responding effectively to guest requests. We are pleased to hear that you found our location convenient and appreciated the cordial and accommodating service from our lobby staff. We are also glad you enjoyed the proximity to Lobster King. We value your feedback and are committed to making improvements based on your observations. We hope you will consider staying with us again in the future and experience the enhancements we are making. Sincerely, The Zuri Resort Team
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Stayed here for 3 nights as a group of 3 girls travelling Hotel was clean and the view from the pools was amazing which really was the highlight of the hotel They put us in a family room with 2 double beds which were very comfortable but the other two beds were higher up accessible by a ladder, I’m not sure who would let their children sleep up there considering there is nothing to stop you getting out of bed and falling down if confused where you were or in the night, none of us slept up there just in case. The breakfast was included but unfortunately not great and everything undercooked so if asking for any sort of eggs make sure they cook longer The most annoying thing was they didn’t replenish the food and this was at 7am we came in and had to ask them to do this when there was plenty of staff who should be constantly checking. Also strange options such as pizza , burger rolls , tacos and carbonara and no fresh fruit or juices Tuk tuks waiting outside to take you around and only 100 pesos to take you into town which was handy The hotel provide an airport transfer for 300 pesos each way and were waiting outside the airport on arrival which we didn’t know about which was good They will also arrange transport to the ferry terminal for 1000 pesos a van Ok for a few days but no longer due to the food situation
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Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zuri Resort, Marketing at Zuri Resort
Responded Nov 25, 2024
Dear Lizzyc69, Thank you for sharing your feedback about your recent stay at Zuri Resort. We appreciate you taking the time to highlight the positive aspects of your experience, such as the stunning view and comfortable beds. We are truly sorry to hear about the shortcomings you experienced, especially regarding the breakfast options and the replenishment of food. We understand the frustration this caused, and we take your feedback very seriously. We are committed to improving our breakfast offerings and ensuring that our food stations are consistently stocked. We value your business and hope that you will give us another opportunity to provide you with a more positive experience. Please do not hesitate to contact us directly if you would like to discuss this matter further. Sincerely,
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We booked a Deluxe room at this hotel in February 2025 (14-25). Despite several positive points (overall architecture, hotel location, very close to the city of Coron, its swimming pools with a very nice view, spacious room, etc.), we were disappointed. Several reasons: the room allocated did not match our reservation and we were forced to change rooms twice in the stay (for the same room but with a less beautiful view for the second). We would even have had to change a third time if we had not expressed our dissatisfaction with these incomprehensible changes. Cleanliness of the commons to review (traces on the doors of elevators and or windows), approximate cleaning in the rooms, unseemly staff (with a few exceptions) and especially hostesses at the reception, supply of breakfast (do not come too late) + juice powder!! We even wanted to be fined 2,000 pesos because we had smoked on our terrace and it was an extra burden for maintenance. Surprising when you see that the hotel says nothing when guests bathe in the pool with T-shirts or bring back the restaurant plates for dinner around the pool.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in family room no. 218 – 2nd floor for 3 nights, fantastic resort, excellent services, the location is close and reachable from the city center with a 10 minute walk. It's modern and new. It has everything you need: a restaurant, a bar, infinity pools, pool bar, spa, gym, games room. The room is spacious with a balcony. If you need a shuttle from the airport to the hotel (and vice versa), this can be arranged with the reception at a reasonable price. The international buffet breakfast is excellent and of good quality. The hotel provides two large bottles of water every day and ensures that the room is spotlessly clean with daily towel changes. The staff are all very professional and helpful. Their customer service is excellent. I highly recommend this resort. Zuri Resort passed with flying colors and I would more than happily return.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
총 8일간 머무르는 동안 조식을 먹기위해 레스토랑에 방문 했을 때 단하루도 자리 안내를 받지 못했습니다. 조식 시작 시간이 6시임에도 6시 부터 인산인해였던 점은 그렇다 차겠지만, 더럽고 정리 되지 않은 좌석에서 컵, 포크나이프도 서빙 받지 못한 채로 매일 각자 알아서 앉아서 찾아서 가져다 먹거나 식기류를 받기 위해서는 직원에게 3번정도 요청해야 했고 그래도 안주는 경우엔 카운터에 가서 직원 요청해서 받아야 했습니다. 방 번호를 확인 하는 직원에게 질문을 하려 하자 인상을 찌푸리고 손바닥을 들어보이며 "쉬!" 라고 행동 했는데 마치 말안 듣는 개에게 기다리라는 말을 하는 듯 한 행동을 보였습니다. 저녁 식사를 위해 방문시에는 맛있는 음식과 정돈된 서비스가 있었지만 매일 아침 맞이하는 불친절은 매우 심각한 수준 입니다. 방의 청소 상태는 정말 엉망이며 컵이나 스푼 로브가 하나씩 덜 채워져 있거나 수건이 덜 와있습니다. 첫날부터 벽에 붙어있던 벌레의 사체는 총 8일 내내 함께 투숙 했습니다. During our eight-day stay, we were never given a seat when we went to the restaurant to eat breakfast. Yes, we were crowded from 6 a.m., even though the breakfast time was 6 a.m., but without cups and fork knives served in dirty, disorganized seats, we had to ask the staff about three times each day to sit down, pick them up and bring them up, or get tableware, and if we did, we had to go to the counter and ask the staff to serve. When we asked the staff member who checked the room number, he frowned, raised his palm and said, "Hush!" but he acted as if he were telling the disobedient dog to wait. While there was delicious food and organized service when we came to dinner, the unkindness we were greeted every morning was extremely serious. The cleanliness of the room is terrible, with less cups or spoons each filling or less towels. From day one, the remains of the worms that had been on the wall stayed together for a total of eight days.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Gatungay, Marketing at Zuri Resort
Responded Nov 15, 2024
Dear Wanderer12166943711, We are truly sorry to hear about your negative experience at Zuri Resort. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We take your concerns about the staff's behavior, particularly the incidents involving seating arrangements and the rude gesture, very seriously. This is not the kind of experience we want any of our guests to have, and it falls far below our standards of hospitality. We have already addressed these issues with the relevant staff members and implemented additional training to prevent similar occurrences in the future. Regarding the cleanliness of your room and the inconsistencies in amenities, we apologize for any inconvenience this may have caused. We have a strict cleaning protocol in place, and it is disappointing to hear that it was not met in your case. We will be reviewing our procedures to ensure that every guest receives the clean and comfortable accommodations they deserve. Your comments about the breakfast service are also concerning. We understand that the busy mornings can be challenging, but our guests should never feel neglected or disrespected. We are working to improve our breakfast service, including increasing staffing levels and streamlining our processes. We value your business and hope that you will give us another opportunity to provide you with a more positive experience. Please do not hesitate to contact us directly if you would like to discuss this matter further. Sincerely,
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Our stay at Zuri Resort was far from pleasant and left us deeply disappointed.
From the very first day, we encountered issues with the resort's safety. The floors, especially around the pool area, are extremely slippery when wet. Unfortunately, my husband slipped and fell near the pool, resulting in a hurt knee and several cuts on his right foot. When we reported the incident to the reception and requested a first aid kit, we were only given five band-aid strips. Additionally, when we asked for an ice pack, we were told to wait because the resort apparently has only one ice pack, which was currently being used by another guest.
The food at the resort was mediocre at best. Since my husband couldn't join us for our island tours due to his injury, he ordered room service. He was served an adobo dish that neither looked nor tasted like adobo—just two slices of pork in a red sauce. On the fourth day, we decided to venture into town to find a better place to eat. While waiting in the lobby, my husband tripped over a low-lying ledge and almost hurt himself again. There were no signs or warnings indicating the uneven floor.
The quality of the amenities was also subpar. The towels provided were old, with bare threads and a dirty white color. While swimming in the lower pool, we noticed a very strong sewage odor, which prompted us to leave the area immediately. Additionally, we saw some poop marks in the hallway on the second day of our stay, and they remained there for the entire duration of our visit, indicating a serious lapse in cleanliness and hygiene.
We demanded to speak with the person in charge, but the staff informed us that they had already left. We expected to talk to the supervisor the following day, but no one checked in on us or asked how my husband was doing. This lack of concern and follow-up only added to our frustration and disappointment with Zuri Resort.
Our overall experience at Zuri Resort was marred by inadequate safety measures, poor food quality, unresponsive staff, and substandard amenities. We would not recommend this resort to others and hope that management takes serious steps to improve their services and safety protocols.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Find another resort to stay in Coron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Gatungay, Marketing at Zuri Resort
Responded Sep 20, 2024
Dear Culture225763, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you experienced during your stay, and we sincerely apologize for the discomfort and inconvenience caused. First and foremost, we are truly sorry about the incident involving your husband near the pool area. Guest safety is of utmost importance to us, and we will immediately assess the floor conditions around the pool to prevent accidents like this from happening again. The response from our staff regarding first aid was unacceptable, and we will ensure that proper supplies, including ice packs, are readily available for all guests in the future. We also regret that the food and room service did not meet your expectations. Your feedback on the adobo dish will be shared with our culinary team to ensure we maintain the quality and authenticity of our dishes. Additionally, we are addressing the concerns regarding the cleanliness of the resort, including the condition of the towels and the unpleasant odor you encountered at the pool. The lack of follow-up and support from our team, especially after such a serious incident, is a matter we are taking very seriously. We will be reviewing our communication and service protocols to ensure that our staff is more responsive and attentive to guest needs, especially in cases of injury or distress. Your feedback is invaluable in helping us identify areas for improvement. We are committed to taking the necessary steps to address these issues and enhance the overall guest experience. Should you reconsider staying with us in the future, we would love the opportunity to provide you with a much better experience. Thank you.
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Don’t come here with high expectations.. or any expectations. Rooms are clean enough if that is all you need. However, the beds and pillows are as hard as rocks. The food is terrible. Breakfast buffet is mediocre at best compared to other breakfast buffets in the Philippines. The brewed coffee tastes like mud water and if you want anything else it is an upcharge. There are no coffeemakers or coffee available in the rooms, just tea bags and a kettle. Free bottled water is limited to 2 bottles per room per day. I would definitely skip this place next time. Did I mention the 4 blackouts within one hour despite there being no storm?
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Date of stay: December 2023Trip type: Traveled with family
Room Tip:Avoid the whole place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Gatungay, Marketing at Zuri Resort
Responded Sep 20, 2024
Dear Jt0708, Thank you for sharing your feedback. We’re sorry to hear that your experience at Zuri Resort did not meet your expectations. While we're glad you found the rooms clean, we regret that aspects such as the bedding, breakfast, and coffee didn’t meet the standards we strive to provide. We take all guest feedback seriously and will work with our team to address these concerns, especially regarding the quality of food and room amenities. We’re also looking into the issue of the power outages to ensure a smoother experience for future guests. We truly appreciate your input and hope you’ll consider giving us another chance to provide a better experience on your next visit.
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We stayed at Zuri Resort for 3 nights as a group of 5 couples visiting Coron together. We were all very happy with our stay. The shuttle from Francisco B Reyes Airport was easy to book and very convenient. The views over Coron Harbour are stunning, especially in the early morning with the sun shining over the hills. The rooms have comfortable furniture and tasteful decorations, and they provide a lot of amenities, including bathrobes and toiletries! The service is also friendly and easy to communicate with even if you don't speak Tagalog. The included breakfast is delicious and has soooo many options. We also liked that they have free towel loans for the pool and beach. It's a slightly further walk from Coron town but there are tricycles/tuktuk drivers that hang out near the front entrance at all times of the morning through evening - they're friendly and easy to deal with. Some of our favourite memories at Zuri are from soaking in the infinity pools out back after dark - the water is a perfect temperature and the lights from the hotel and in the pools give such a lovely ambiance. And they're open late! One drawback is that the bar/shop/restaurant close a little earlier than I thought. Also, the price is a little on the expensive side compared to other hotel/resorts but with all the attention to detail I don't mind. I cannot recommend Zuri enough and every time I return to Coron I will be staying there.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Be sure to stock up for the night on snacks/drinks before the bar/restaurant/shop close.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Gatungay, Marketing at Zuri Resort
Responded Sep 20, 2024
Dear nat-in-a-hat, Thank you for your glowing review! We’re delighted to hear that your group of couples enjoyed your stay at Zuri Resort. It’s wonderful to know that you appreciated the stunning views over Coron Bay and found our amenities comfortable and well-appointed. We’re thrilled that you enjoyed our breakfast options and the convenience of our shuttle service from the airport. Your kind words about our staff and the atmosphere by the infinity pools mean a lot to us. We also appreciate your feedback about our bar and restaurant hours; we’re always looking for ways to improve our guests’ experience. Thank you for recommending us! We look forward to welcoming you back on your next visit to Coron. Safe travels!
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Nice hotel, but not quite yet polished. Front desk can’t seem to coordinate with transfers, people in the cafe cant seem to tell you how much a coffee will cost. Everything is a bit slow and staff don’t seem trained at all. So with any detail, you will need to forward think it and prepare everyone
Facility is nice but the bell desk guy said they didn’t have any accessible rooms for those in wheelchairs?
A general word of warning about Coron, there’s no hospital nearby so bring a first aid kit and be prepared.
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip:No hospital in the area, so be careful during your daily excursions.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Salumbides, Marketing at Zuri Resort
Responded Nov 22, 2022
Dear dean852, Thank you for letting us know about your experience. We sincerely apologize for the inconvenience. It is disheartening to hear about this incident as our staff are trained to be as helpful and accommodating to our dear guests. Is it alright to ask for your email address so we can assist you directly? I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. I hope that you will give us another chance to redeem ourselves again by not putting our hotel in your permanent disfavor. Stay safe!
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We were a family of 5 and stayed for 8 days. We wanted to just relax and do some diving. In hindsight, 4 days would have been more than enough. The hotel is nice enough, but something felt a little off. There's a serious mosquito problem here. We just spent 5 days island hopping and sleeping in huts prior to coming here for a real island experience, and we didn't get bitten once. We entered our room, there was a mosquito party in our room, overnight, we had over 30 bitest between us. I guess part of the problem is the cleaning staff, they leave the door wide open for the duration of the cleaning service (which I asked them to close during cleaning): also, they were rationing toilet paper, I had to ask for extras almost daily. Or maybe it could be partly that they don't fumigate. I felt the dining area could do with some proper cleaning. Although we did enjoy the buffet with a wide variety of choices, but it felt like the Arctics in the restaurant, my tea would be cold after 5 min. They had a large recreational area, where you could do some business calls, the kids can play pool, table tennis or watch a film, which was very well thought out. What I was not really impressed about was the pool area, it lacked umbreallas/shade, the pool was very dirty, I couldn't even bring myself to go in once and then suddenly, overnight, it turned green. I was a little bit disappointed by the view. None of the pictures I have seen from the hotel showed the big blank spot of dirt from the hotel edge to the coast. And there was this unpleasant smell the whole time...I couldn't put my finger on it, I think it could be the stagnant river next to the hotel. The front desk was a hit and miss, they were not so friendly when we arrived, but then, sometimes, they would greet us, sometimes not. The staff in general were very nice, like the door man, the restaurant staff. But, I think there's lots of room for improvement.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:I do appreicate that the hotel do offer bus service to and from airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maj Gatungay, Marketing at Zuri Resort
Responded Sep 20, 2024
Dear winniek888, Thank you for sharing your feedback with us regarding your recent stay at Zuri Resort. We genuinely appreciate your insights, as they help us improve our services. We’re pleased to hear you enjoyed the variety of choices at our buffet and appreciated our recreational areas for both relaxation and family activities. However, we are truly sorry to learn that your experience was marred by issues with mosquitoes, cleanliness, and the condition of the pool. We take your concerns seriously and will address the mosquito situation immediately. Our housekeeping team will also be reminded to keep doors closed during cleaning to minimize any unwelcome guests. Additionally, we are reviewing our cleaning protocols in the dining area and will ensure that the pool is regularly maintained and monitored for cleanliness. We sincerely apologize for the mixed experiences with our front desk staff and appreciate your understanding of our team’s efforts. Your comments will be shared with our staff to enhance our hospitality. We also value your feedback regarding the views and the unpleasant smell you experienced. We are actively working on improving the surrounding areas to enhance our guests’ experience. Thank you once again for your constructive feedback. We hope you will consider giving us another chance in the future. We would love the opportunity to provide you with a much-improved stay. Thank you
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"Go island hoping. Take all the material that they hand out as you leave the airport since prices for various excursions differ. Eat at lobster King at least once."
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