Zoetry Marigot Bay St. Lucia

Zoetry Marigot Bay St. Lucia

La Bateau pool bar
Traveler (675)
Panorama of the Adults-Only Pool at the Capella Marigot Bay Resort & Marina
360
Panoramas (30)
View from our room
Room & Suite (331)
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About

4.5
#1 of 1 resort in Marigot Bay
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Perched atop a quiet hillside with panoramic marina views lies Zoëtry Marigot Bay St. Lucia – a secluded, opulent tropical paradise. This boutique resort is exclusively located on the island’s most desirable marina, Marigot Bay, and just one hour from the Hewanorra International Airport. Complete with swaying palm trees, anchored yachts, and a nearby volcanic white-sand beach, Zoëtry Marigot Bay offers both tranquility and easy access to St Lucia’s top attractions like the nearby Pitons. A stay in one of 124 spacious, Caribbean-chic suites is accompanied by warm hospitality, pampering amenities and devoted service with Endless Privileges® where everything is included. Explore the on-site Rum Cave offering local tastings with connoisseurs, relax at the world-class spa or glistening pools, and immerse in the unspoiled beauty, romance, and authenticity of Zoëtry Marigot Bay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Fishing
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Iron
Minibar
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Quiet

Location

Marigot Bay, Marigot Bay St. Lucia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
George F. L. Charles Airport
Hewanorra Airport
26.9 km
See all flights
1 Attraction
within 1 kilometer
354Reviews13Q+A54Room tips
Traveler rating
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Detailed Reviews
Christopher K wrote a review Oct 2023
North Tonawanda, New York21 contributions7 helpful votes
+1
5.0 of 5 bubbles
Zoetry was a last minute trip for us, and we are refreshed and so happy for the memories made. Our garden view room was overlooking the beautiful pool area, with a harmony of tree frogs heard from dusk until dawn. Along with hummingbirds and flowers I appreciated the peaceful beauty that is Marigot Bay. Upon arrival, we met CC, and we saw her throughout our stay, always stopping to say hello and to ensure we had everything we needed. The restaurants never require reservations, and we were satisfied with the variety of choices, Hilda at 1416 greeted us every morning with a smile and coffee, Davidson, master of mixology, always new our preferences, and hosted a very entertaining class. The Joy tour is a must do! Sunset Catamaran was incredible, and when the sunshine turned liquid, our resort staff on board lit up the energy! Thanks Jamal, this man was everywhere, with a smile, and contagious energy, or a room key if you lock yourself out! Speaking of rooms, perfectly appointed, no mustiness, (which often is present in humid climates), and we hit the jackpot with Rosemary, our room attendant. Rosemary instinctively knew what we needed without our having a chance to request! With a daily inspirational note, I feel blessed to have met her. Keep the bathroom door closed, the windows are louvers with screening, no glass, and your room will be perfectly chilled. The beach was meh, the resort has a limited number of chairs, and you may need to rent from local vendors, or sit in the sand on towels provided by resort staff on the beach. There are kayaks and hobi-cats for use. The pools with plenty of seating, sun and shade were perfect. This is a resort to restore and enjoy casual conversations with new friends, pool drinks, naps, and dinner, a few excursions tossed in made for an unhurried and memorable experience.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Take power adapter, or request at check in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Oct 26, 2023
Dear DebbieK631, Thank you for taking the time to share your wonderful experience at Zoetry Marigot Bay. We are delighted to hear that your last-minute trip turned into a memorable and refreshing vacation. It's great to know that you enjoyed the tranquil beauty of Marigot Bay and the harmonious sounds of nature. We're especially thrilled to hear your positive comments about our dedicated team members, such as CC, Hilda, Davidson, and Jamal. We'll be sure to pass along your compliments to them, as they take pride in ensuring our guests have a fantastic stay. The Joy tour and the Sunset Catamaran excursion are indeed popular choices, and we're pleased that you had such enjoyable experiences during your stay. Your comments about the well-appointed rooms and the exceptional service provided by Rosemary are greatly appreciated. We apologize for any inconvenience you may have experienced regarding the beach and the availability of chairs. We will take your feedback into consideration as we continually strive to enhance our guests' experience. It was our pleasure to have you as our guest, and we hope to welcome you back for another unhurried and memorable experience in the future. Warm regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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Marti B wrote a review Sep 2023
Richmond, Texas9 contributions1 helpful vote
+1
5.0 of 5 bubbles
5⭐️ Experience.
My Husband and I chose Zoetry Marigot Bay Saint Lucia to celebrate our 30th Wedding Anniversary. It didn’t disappoint.

Once we arrived we were so graciously welcomed by Janelle, and the Zoetry team, given a chilled washcloth infused with Lemongrass, was so appreciative after a long day of traveling. A nice refreshing drink. We’re seated in a lovely front desk area during the check in process.

We met with Cece and she presented us with a coupon book to compliment, and explained our All-Inclusive amenities. Our bags were taken to our room, and we were given a tour of the property.
We chose a suite with a private plunge pool. The views and room were amazing. The refrigerator was continuously stocked with beverages. Fresh fruit. The pictures shown on their site were 100% accurate. The decor was so beautiful, the architecture fit beautifully in to the mountain side. Our bed was extremely comfortable, cool refreshing bedding, pillow’s perfect firmness. Turn down service was an added bonus.

Meals fresh, full farm to table with exotic flavors. Portion sizes were perfect, so you could take advantage of having a 4-5 course meal and walk away feeling overly full.

Definitely recommend the poolside bar and restaurant. Their sushi was great spot on. Room service for in room dining was very prompt, they did advise it could be a 45 minute wait, I don’t think we ever had to wait that long. iPads in room were very helpful.

We did venture over to the public beach, took the complementary Zoetry pontoon boat over, our driver Joah was a breath of fresh air and very welcoming. Once we arrived to the public beach we were greeted by Jamiel (Zoetry staff) where he set a spot for us, and provided towels, served drinks. Do remember Zoetry personnel does tell you the beach is public but you still get concierge’s service. The locals offer drinks or items, but will take the hint when you decline. Would definitely recommend the Coco-Loco, very refreshing.

Definitely recommend massage services if that’s something you enjoy.

With all being said above. We felt welcomed, safe, fulfilled with our beautiful Saint Lucian getaway. Can’t wait to comeback
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: We went in September, the slower season, but wasn’t overly crowded, and Very easy to get pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Sep 9, 2023
Dear Marti B, Thank you for choosing Zoetry Marigot Bay as your 30th Wedding Anniversary destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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JoAnne_D_original wrote a review Nov 2023
New York City, New York1 contribution
4.0 of 5 bubbles
I visited this resort to get away from the cold weather in NY. The amenities were nice. This place is definitely for those who enjoy a peaceful stay. If you’re looking for pool parties and nightly shows this is not the place for you. There were a mixed age of people during my stay. Most people there were couples. My single best friend and I still had a great time enjoying the drinks and the nearby beach. The downside of this quiet resort is its location. It is far from many of the tourist attractions so be prepared to $$ spend money on a taxi to take you around. The rooms were clean and well maintained. One night we needed hand towels and within about a minute of me placing my request the towels were delivered to our room. Fast service is an understatement! The personnel were nice. During your stay definitely try the sushi by the pool and couple it with a Mai Tai or hurricane.. or both!
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Dec 4, 2023
Dear JoAnne_D_original, Thank you for taking the time to share your wonderful feedback about Zoetry Marigot Bay; this is highly appreciated. It is also great to note that you had a lovely stay. The resort hopes to have the opportunity to welcome you back home. Thank you once again for choosing Zoetry Marigot Bay! Kind Regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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Socosusie wrote a review Jan 2023
11 contributions2 helpful votes
3.0 of 5 bubbles
Where to start with this resort!

I should have researched better and taken on board the reviews. I would not recommend this resort at the price charged.

On arrival we found ourselves climbing 86 steps to our room, we did not realise there were so many steps in this resort (our fault for not researching properly). The room was at best 3*, dark, dingy and in need of renovation. No telephone nor resort map/information in the room. After speaking with the team we were moved to a one bed penthouse as I had surgery to my foot and found the steps challenging. Better accommodation – thank you very much

We had several issues during our stay but our needs were addressed and remedied by the exceptional staff (although all on Caribbean time ie after 24hrs)

Some aspects are certainly 5*; the kindness and professionalism of the staff was exceptional and especially Carissa in 1461.

It was refreshing not to pay extra for the cabanas by the pool, but there were not enough sun beds etc for the amount of holiday makers.

Also there was some sort of politics going on as I understand most of the units are privately owned and some sort of timeshare is being sold in areas of the resort. Also some of the owners we spoke to were unhappy as now the resort is all inclusive to new holiday makers the owners had to pay $200 per day each to use the all inclusive otherwise they were not allowed to eat on the resort. (Please forgive me if these facts are not completely true as the situation was confusing)

The communal areas of the resort are well maintained and pleasing to view. However the resort is very secluded and we were unable to walk outside the resort as no local amenities/restaurants were within walking distance. There was no beach on the resort, a trip on the ferry was necessary to get to a close by beach.

There is no resort shop for holiday essentials ie mosquito repellent etc. You would need to get a taxi to the supermarket 20 minutes’ drive away. Taxis were expensive $80 (USD) for a return trip to the capitol Castries. This was also an issue as some other holiday makers were charged $120 USD!

Restaurants (four places to eat);
1461 restaurant (breakfast and evening meal), the quality and presentation of the food 5* (however same menu for 10 days)
The Cove – burgers, pizza, turkey wrap and salads (unchanged menu for 10 days)
Le Bateau (11am-5pm) restaurant (by pool) sushi (same daily menu)
Hurricane Hole restaurant burgers, pizza, two varieties of wrap, three varieties of entree and salads (unchanged menu for 10 days)
Meraki Restaurant – not opened whilst we were there although advertised as opened.

Evening entertainment – NONE (disappointing as entertainment advertised)

Whilst we did have a good holiday, this resort was certainly not worthy of the 5* price tag. We have stayed in better Caribbean resorts for less.
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Date of stay: January 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Take mosquito repellent. English electrical plugs in rooms, no adapters needed Refreshing - no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia
Responded Feb 6, 2023
Dear Socosusie, We thank you for choosing our property for your holiday. Our property is one which has unique architecture and perched on the hillsides, hence there are no lifts. The Penthouse Residence is one of the premium accommodations and located on the top floors which provide awe-inspiring views of the bay, and we are happy that you enjoyed this room. Thank you for highlighting the kindness and level of professionalism of our team as they are truly five stars! Our resort's secluded location allows for guests to bask in the Zen moments and relax throughout their stay. We are also a marina property, and we extend our guests the option of a complimentary ferry to a nearby beach. We value your feedback and are pleased that you had a good holiday with us. We hope that you choose Zoetry Marigot Bay St. Lucia for your future stay. Sincerely, General Manager Zoetry Marigot Bay St. Lucia
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Joanne H wrote a review Dec 2023
Kent, United Kingdom87 contributions49 helpful votes
3.0 of 5 bubbles
The hotel is a tale of two halves.
Firstly the positives.
The Master Suite Residence was a nice size and had great views. It was well appointed to a point but was a great space for couples to share.
Marigot Bay is an amazing location.
We had a free transfer to and from the airport which was arranged by the hotel and that was very good.
Rochelle - one of the butlers was very good and always had a smile and was ready to help. He was a credit to the hotel.
Downsides:
The hotel is in need of updating so things kept breaking. Our shower broke twice, the hairdryer did not work and it took three days to get us a replacement which was pulled off the wall from another room and gaffer taped to a plug. If they just deep cleaned a bit more often and kept things working being a bit dated would not matter.
The main issue however was the promise of luxury and great service levels.
Firstly, I would advise you to take your own toiletries as these were hard to get replenished.
Secondly, if you have a butler service we found most of the time it was so much easier to just call reception. Only Rochelle helped us when we needed it. Chester was particularly elusive and would be 'on his way' for hours!
Thirdly, the food is very limited. And they run out of things a lot so expect to eat the same things regularly.
Room service is ok for dinner if not very limited but its the same for breakfast and lunch and only had a few items on it. Who wants a burger at 7am?
It says it has no check out times and that is just not true, so I would check this with them if you have a late flight.
The resort is very isolated and a taxi to the nearest town was $100. (15 mins away) So make sure you have everything you need and are ok to stay on resort or pay very high prices to leave.
It is a lovely place to go for a relax but do expect very very slow service, things to be wrong and things to break...
And do not listen to the whole dress for dinner garb. We took smart clothes for the evening. No one else had really dressed for dinner and were still in shorts and flip flops... Just go comfortable and how you want as its much easier and everyone else was ....
When everything worked out it was a lovely place to spend a week. If you want to spend longer maybe pick to resorts to try.
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Date of stay: December 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Dec 23, 2023
Dear 318joanneh, Thank you for taking the time to share your detailed feedback. We appreciate your positive comments about the Master Suite Residence, the beautiful views of Marigot Bay, and the seamless airport transfer arranged by the hotel. It's delightful to hear that Rochelle's service stood out and contributed positively to your experience. We sincerely apologize for the inconveniences you faced regarding the need for updates and maintenance issues. Your feedback on the broken shower, malfunctioning hairdryer, and the delay in replacement is duly noted. We understand the importance of prompt and effective resolution, and we regret that this fell short of your expectations. Your insights on the availability of toiletries, the butler service, and the limited food options are invaluable. We will address these concerns internally to enhance our service offerings and ensure a more satisfying experience for our guests. Regarding transportation costs and the resort's isolation, we acknowledge that this impacted your overall stay. We will review our communication regarding check-out times and strive for greater clarity on this matter. We appreciate your suggestion to provide a more diverse menu and improve the speed of service. Thank you for bringing these matters to our attention. We are committed to continuous improvement and hope to have the opportunity to better serve you in the future. Best regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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The Travelling Gourmet wrote a review Mar 2024
Cranfield, United Kingdom57 contributions4 helpful votes
+1
3.0 of 5 bubbles
A very quiet and inauspicious hotel in a stunning location.

Comfortable rooms after climbing approximately 67 steps which kept us fit.

The beach was a short boat trip across the bay but we mostly stayed poolside where there was a swim up bar and a friendly crowd.

The menu, when all items were available, was well presented and flavoursome.

Most guests seemed to retire early as no entertainment or bar-life to speak of.

For a relaxing, calm and picturesque holiday it was good.

The highlight for most guests was watching the enormous cruiser, meticulously cleaned twice a day by the diligent crew from the pool!

The street party trip was fun with tasty food and we felt safe.

The sunset cruise was lovely.

Free massage per guest, per room was excellent and I was allowed my husband’s massage token too.

Oh yes, and they did all of our laundry for FREE for our return home. It was just a shame that my toiletries leaked so I had to rewash my clothes.

We love St Lucia but will go to our usual hotel next time.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Mar 16, 2024
Dear Sonia D, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your detailed review and are delighted to hear that you found our location stunning and our rooms comfortable. We understand that the staircase leading to the rooms may have been challenging for some guests, but we're glad to hear that it kept you fit during your stay. It's wonderful to know that you enjoyed the convenience of our poolside amenities, including the swim-up bar and the friendly atmosphere. We're pleased to hear that you found our menu well-presented and flavorful, despite any occasional availability issues. Your compliments regarding our street party trip, sunset cruise, and complimentary massages are greatly appreciated. Providing exceptional experiences for our guests is our top priority. We apologize for any inconvenience caused by the leakage of your toiletries during your stay. Please know that we take your feedback seriously and will use it to improve our services for future guests. We understand that you have a preferred hotel in St. Lucia, but we hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience. Thank you once again for choosing to stay with us, and we look forward to the possibility of hosting you again soon. Warm regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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anniegraham628 wrote a review Nov 2023
1 contribution
4.0 of 5 bubbles
When arriving at the resort, you are greeted with staff with cold towels which are very refreshing. They then take your bags down to your room while you check in, which was very stress free. Room service was always great and we had no complaints. Davidson at the pool bar is absolutely wonderful. he deserves a raise! The food was average, service was exceptional, and the view was beautiful. we will definitely stay again.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Nov 14, 2023
Dear annlegraham628 Thank you for taking the time to share your wonderful feedback about Zoetry Marigot Bay; this is highly appreciated. It is also great to note that you had a lovely stay. The resort hopes to have the opportunity to welcome you back home. Thank you once again for choosing Zoetry Marigot Bay! Kind Regards, Chris Clermont Sales Excutive Zoetry Marigot Bay
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Nykki D wrote a review Aug 2023
1 contribution5 helpful votes
4.0 of 5 bubbles
The resort was beautiful, but there is NO beach! They say there is a beach across the bay which is a short boat ride, but it is NOT any kind of beach. Once we got there, we turned right back around. The shacks holding all the sports equipment is shanty & almost dismantled looking. They don't clean the shacks & it looks like it could use some new paint. The workers working at the sports shacks are lazy, draping themselves on chairs, without any desire to help new comers into the beach. They almost, look like they are high from smoking so much weed. The nearest beach is called Sugar Beach, which is about 10 miles away. However, to get a cab ride there takes about an hour and will cost you $150-$200 USD just for a round trip cab ride. If the locals know you are from the U.S., they will gouge you for insane costs of ANYTHING. Another example, a catamaran boat ride with lunch & snorkeling would cost us $650 USD!!! Are they out of their minds?? That costs more than the flight to St. Lucia!

However, the staff at the resort is VERY nice. The resort is beautiful with clean rooms, lush greens, nice pools and food was great. While the food is good, there is not much fruit at all for such a green lush island. Most fruits were small and very sour.

There are MANY mosquitos and or bugs that will bite in July, so bring bug spray!
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Date of stay: July 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: There is no beach so if you're looking for a beach vacay, this is NOT the place to go.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Aug 10, 2023
Dear Nykki D, Thank you for taking the time to share your feedback about Zoetry Marigot Bay. We appreciate your detailed review and are glad to hear that you found our resort beautiful with clean rooms, lush greens, nice pools, great food and also, excellent hospitality from the staff members. We apologize for the inconvenience you faced regarding the beach access and sports equipment shacks. Your feedback is important to us, and we will take it into consideration for improvement. We understand your concerns about the local costs and will explore options to provide more value. Thank you once again for choosing Zoetry Marigot Bay! Kind Regards, Chris Clermont Sales Executive Zoetry Marigot Bay
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Luis-Nov-2023 wrote a review Nov 2023
Toronto, Canada1 contribution2 helpful votes
2.0 of 5 bubbles
Bathroom was old and worn. Grout was dirty, corners had dirt build-up, caulking was mouldy, and fixtures leaked. Bathroom smelled of old urine due to toilet leaking. Their solution was to roll up a beach towel and put it behind the toilet to collect the dirty water. Stocking of fridge was inconsistent. Had to go to the front desk to get water bottles at bedtime. No response from the front desk when I requested a room upgrade that I was willing to pay for. They had to “check with the manager” that wasn’t there and then never responded. They don’t pay attention to the details. Lots of damaged and broken items around the resort.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Dec 4, 2023
Dear Luis-Nov-2023, Thank you for taking the time to share your detailed feedback on your recent stay with us. We take your concerns seriously and will address them with our relevant department heads to ensure improvements are made promptly. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards Chris Clermont Sales Executive Zoetry Marigot Bay
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Talking_Pond wrote a review Mar 2024
Ipswich, United Kingdom39 contributions28 helpful votes
3.0 of 5 bubbles
Lovely location but let down by the service - which is certainly not 5-star. No welcome drink (not even water) on arrival. Room not ready for us despite us not arriving until 5pm. Slow service for food and drinks in some of the restaurants. Inconsistent food - there seems to be no head chef in the restaurants ensuring that the food is delivered to a consistent standard. Pool and other loungers (at least those with shade) typically reserved with a towel and paperback book by 8am though may not be used all morning. (Very) loud people in the pool long after the pool should be closed. Small beach a short boat ride away with no shade unless you keep moving the lounger to keep it in the shake of a palm tree (and you are not supposed to move loungers!). Room not made up by 7pm; Surly maid (eventually) making up the room. No joy getting the hotel to acknowledge that we were actually booked the hotel for a special birthday.
Fortunately we were able to explain all of the above to hotel staff whilst we were there and they helped to give us a special (post) birthday meal with was appreciated though sadly after the event.
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Date of stay: February 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Clermont, Sales at Zoetry Marigot Bay St. Lucia
Responded Mar 30, 2024
Dear Talking_Pond, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for falling short of meeting your expectations during your visit. We are deeply disappointed to learn about the service lapses you experienced, particularly regarding the welcome drink, room readiness, slow service in our restaurants, inconsistent food quality, pool etiquette, beach amenities, housekeeping timing, and the acknowledgment of your special occasion. Please be assured that we take your comments seriously and will address these issues with our team to ensure that such instances are not repeated in the future. We are glad to hear that our staff assisted in arranging a special meal for your birthday, albeit after the fact. Your satisfaction is important to us, and we will use your feedback to improve our services and provide a better experience for our guests. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Sincerely, Chris Clermont Sales Executive Zoetry Marigot Bay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from chrissielines
1 contribution
Yes all rooms face towards the Marina but they don’t directly look onto it. Some have the garden in front of them and some are higher up and overlook the pool first. One or two blocks don’t really face the marina but are somewhat side on to it but you can see it from the balconies. It is not a beach type of bay but is a Marina with a boardwalk and lots of boats, fancy Gin palaces and yachts. The beach is on the other side of the inlet and is reached by the hotel boat. This is available from 7am.
Answer from edvS453CZ
Waterloo, Canada1 contribution
I believe they have Piton and Heineken available. There is a decent amount of name brand alcohol available including Grey Goose. Vegeterian is not a problem.
Answer from Cleon M
Kingston, Jamaica5 contributions
Eastern Caribbean dollars is legal tender also USD. Pool hours from 8am to 6pm if I recall right. Not ferry pet say just small boats across the lagoon times vary as long as the boat owner/captain there it can be considered open to go.
Answer from TeresaT
Toronto19 contributions25 helpful votes
Hi Mini, phobias aren't stupid. Good for you for being proactive about finding a place that will work for you. I did see small lizards on the walkways and in the bushes a couple of times a day. I never saw them in the restaurants or in our room. I didn't see them at the pool either, but you would probably want to sit away from the area next to the palm trees and vegetation. At this resort, your room is in a 4-story building and you walk outdoors to get to the pool, restaurants, etc. If seeing lizards will cause you a lot of anxiety, maybe a bigger hotel-style resort with restaurants in the same building would be better? If you stay here, probably an upper floor room will suit you, as the lower rooms have a lot of greenery and vegetation around the balconies.
Jet380908 wrote a tip Jun 11
1 contribution
5.0 of 5 bubbles
"Put this on your wish list."
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Rema J wrote a tip Jun 8
1 contribution
5.0 of 5 bubbles
"The beach at the hotel is man-made and is not that great . We had an excursion to Sugar beach and it was fantastic! "
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Lloni A wrote a tip Jun 5
5 contributions1 helpful vote
5.0 of 5 bubbles
"Excellent breakfast options "
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Kelvin L wrote a tip Jun 3
Richmond Hill, Canada8 contributions
5.0 of 5 bubbles
"Transportation outside the resort is expensive. It's best to carpool with other visitors. Car rental is available but not recommended. "
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Tristen S wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"A tip would be to bring adapters for the walls. "
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Not the right property for you?
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PRICE RANGE
₱32,413 - ₱42,102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
discovery at marigot bay hotel marigot bay, discovery hotel marigot bay, discovery marigot bay
LOCATION
CaribbeanSt. LuciaCastries QuarterMarigot Bay
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ZOETRY MARIGOT BAY ST. LUCIA - UPDATED 2024 Resort Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Zoetry Marigot Bay St. Lucia
Which popular attractions are close to Zoetry Marigot Bay St. Lucia?
Nearby attractions include Marigot Bay (0.3 km).
What are some of the property amenities at Zoetry Marigot Bay St. Lucia?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Zoetry Marigot Bay St. Lucia?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Zoetry Marigot Bay St. Lucia?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Zoetry Marigot Bay St. Lucia?
Yes, parking is available to guests.
What are some restaurants close to Zoetry Marigot Bay St. Lucia?
Conveniently located restaurants include Roots 2, Restaurant The Villa @ Marigot Bay, and Roots Beach Bar.
Are there opportunities to exercise at Zoetry Marigot Bay St. Lucia?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Zoetry Marigot Bay St. Lucia have airport transportation?
Yes, Zoetry Marigot Bay St. Lucia offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zoetry Marigot Bay St. Lucia?
Yes, dry cleaning and laundry service are offered to guests.
Does Zoetry Marigot Bay St. Lucia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Zoetry Marigot Bay St. Lucia?
Many travellers enjoy visiting Fort Rodney (15.3 km).
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