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Melia Buenavista All Inclusive The Level & Spa

Punta Madruguilla, 52610 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Buenavista All Inclusive The Level & Spa
Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#2 of 23 hotels in Cayo Santa Maria
Travelers' Choice
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 108 junior suites and suites, and the Villa "Zaida del Rio" plus three new, beautiful and comfortable three and four bedroom villas. Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Free shuttle or taxi services
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Bowling offsite
Entertainment staff
Evening entertainment
Board games / puzzles
Airport transportation
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Adults only
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
Room types
Ocean view
Pool view
Good to know
Languages Spoken
English, Spanish
3617Reviews474Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Dave wrote a review 2 Jan
Canada2 contributions1 helpful vote
Great food , good pumking soup , chef is very creative we meet Hugo B. From panama his food is amazing , room very clean , staff 100%+ quiet vacation just what we need it to be relax , will be back soon , also thanks to yamil for a great stay , melia nail or expectations
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Date of stay: December 2021Trip type: Traveled as a couple
1 Helpful vote
Evgueni P wrote a review Dec 2021
1 contribution1 helpful vote
No complaints. I just love this place. Room is amazing, beaches are perfect, personal doing their best, food is great. Yes, it is a bit pricey, but you will get what you pay for. Edel and Lily are taking care of all your needs. Hugo (chef) clearly loves his job,- as the meals are just delicious. Angel is a true professional. Love my chats with Yobany as I eat in the restaurant. You will not regret if you visit Melia Buenavista. Hope to come back.
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Date of stay: December 2021Trip type: Traveled solo
1 Helpful vote
Carles_RTW wrote a review Dec 2021
Zurich, Switzerland34 contributions2 helpful votes
Lonely planet classifies this as one of the two top resorts in los Cayos de Santa Clara. They also refer to it as “small is beautiful”. I could not agree more. It’s privileged location gives you access to 3 beaches. The first one is ideal for sunset watching -although not so much for bathing given its seaweeds- and musical events take place there at that time of the day. The second is comparable to a perfect an aquarium for snorkeling where large sea shells and all sort of fishes can be observed. Finally the third beach -of 3 kms long- is being shared with other resorts of the Melià group, it is more suitable for bathing and it is also often visited by seagulls and pelicans hunting sardines. The service was very friendly to me and experienced, specially the responsible personnel for the beaches and the food generous which is very valuable when considering the general shortage of basic goods (food, medicines, clothing) that the country is experiencing at this current time. WARNING: The hotel is located in the middle of a natural park / paradise. Being in the nature offers the advantages above but carries some disadvantages. Among those SAND FLIES. They are comparable to small mosquitos that can’t be seen and are everywhere. In spite of the two fumigations per day the resort conducts you are likely going to be bitten. Bring along appropriate repellent for these insects and antihistaminic cream. This situation appears in higher or lower degree at all hotels at Los Cayos.
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Date of stay: December 2021Trip type: Traveled solo
Room Tip: Bring sand fly repellent and antihistaminic cream.
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1 Helpful vote
Margaret D wrote a review Jul 2021
1 contribution2 helpful votes
My husband and I went to this resort in December of 2019. If you are looking for an adult only resort that offers complete peace and quiet and a chance to relax and get away from it all. This is your place. Beautifully spacious rooms, excellent service, food was ok and the views were amazing. My only complaint is the sand mites on the beach - they were less than desirable. I also suffer from migraines and the white house wine was very good and did not give me any issues. If anyone knows the brand of their white house wine - please let me know! Forgot to write it down. Overall, would recommend.
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Date of stay: August 2020
2 Helpful votes
SmokeyBear wrote a review Mar 2021
Vancouver, Canada12 contributions
Not sure this hotel has the correct rating especially for food Pizzas were our favourite thing about this resort which says a lot! Other than that the food is not great and some of it is horrible and served luke warm. Sand fleas and mosquitos were a big problem for us. Hundreds of bites. Oceanview suites worth the views and are nice rooms. Cups at all the beach bars are way too small
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Date of stay: April 2020
Response from Melia S M, Director General at Melia Buenavista All Inclusive The Level & Spa
Responded 8 Apr 2021
Dear SmokeyBear999, Receive our most respectful greeting from sunny Cuba. We heartily appreciate you honest review. We understand some of our services did not exactly meet all your expectations but we thank your giving us the chance to identify these improvement opportunities. On this time off by the covid we are working really hard in the improvement of all our services and your opinions constitute a great help for us to orient our efforts. Concerning the food, our Executive Chef works hard to offer different types of dishes for our guests coming from all over the world, we are sorry if our food offerings did not fulfill your expectations. About mosquitos, unfortunately it is a typical tropic-area situation that we fight every day. Also, the authorities have a plan of air fumigation and control of the natural flora around the hotel. It will be a pleasure to receive you again, if you decide to give us another chance; please do not hesitate to contact us.
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melia buenavista hotel cayo santa maria
Melia Buenavista
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
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Frequently Asked Questions about Melia Buenavista All Inclusive The Level & Spa
Which popular attractions are close to Melia Buenavista All Inclusive The Level & Spa?
Nearby attractions include Santa Maria Beach (6.0 km), Delfinario en Cayo Santa Maria (4.8 km), and Plaza La Estrella (5.5 km).
What are some of the property amenities at Melia Buenavista All Inclusive The Level & Spa?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Melia Buenavista All Inclusive The Level & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Buenavista All Inclusive The Level & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Melia Buenavista All Inclusive The Level & Spa?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Buenavista All Inclusive The Level & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Melia Buenavista All Inclusive The Level & Spa have airport transportation?
Yes, Melia Buenavista All Inclusive The Level & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Buenavista All Inclusive The Level & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Buenavista All Inclusive The Level & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Melia Buenavista All Inclusive The Level & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Buenavista All Inclusive The Level & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.