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Mbale Resort Hotel

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Plot 50 Bunghokho Rd, Mbale Uganda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (113)
Room & Suite (16)
Pool & Beach (7)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 15 hotels in Mbale
Travelers' Choice
Mbale Resort Hotel is a five star hotel located in the heart of Mbale.Mbale Resort Hotel offers you the at most environment for your accommodation in Mbale with splendor and delight. The hotel has 94 rooms on 2 Wings. The Victoria/Executive Wing with 74 Executive Rooms and the Eden/Original Wing with 20 Budget rooms. All rooms will soothe your mind and set your soul free. Mbale Resort Hotel is close to all of Eastern Uganda and Mbale’s famous landmarks, including Mount Elgon, The Historic Nyero Rock Paintings, the Tororo Rock, The Jewish Community Temple(Semei Kakungulu site), Wanale Hill, Sipi&Sisiyi falls. Kapkwai Forest Exploration Center, Pian-upe Game Reserve. Trips to all the sites can be arranged at the hotel with partner tour companies. Stay at Mbale Resort Hotel and Explore Eastern Uganda.
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Location

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Plot 50 Bunghokho Rd, Mbale Uganda
Getting there
Entebbe Airport227 kmSee all flights
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202Reviews9Q+A65Room tips
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Popular mentions
Diana F wrote a review Mar 2020
Lubbock, Texas418 contributions97 helpful votes
This is a beautiful place! They've expanded since we were there last time, and it's really nice. We had lunch on a Sunday afternoon. Service was good, everyone was very nice, not a long wait for our food, and the food was simply wonderful. One of our friends said it was the best he had the entire trip. (he had chicken salad with avocados, not sure what it was called) It was quite a bit more expensive than anyplace else we ate in Mbale, but a much more upscale place.
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Date of stay: March 2020
Value
Service
2 Helpful votes
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Response from Lukuya A, IT Officer at Mbale Resort Hotel
Responded 1 May 2020
Dear Diana We are pleased to hear that you enjoyed the ambience while you stayed with us and more so for recognizing the new changes in particular the Health club and Spa facility. We would also like to thank you for taking time to review our services and facilities. It’s a pleasure that you found our services to be warm, friendly and professional. Your feedback has been shared with our staff to encourage and motivate us in our efforts to continue offering professional services. Thank you again and we look forward to hosting you in the near future.
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jjokwalinga wrote a review Mar 2020
Kampala, Uganda98 contributions41 helpful votes
Visited in March 2020, and enjoyed a good reception by all staff. The room was relatively well stocked, (though can be improved) with fresh towels, robes and beverages with which to make my drinks. Rooms are also spacious and are worth every coin spent. The breakfast and lunch are continental and everything is organic. The serene environment is a welcome escape from the hustle and bustle of town life and allows a guest to feel as one with nature, while taking in the beauty of Mount Elgon and savouring the fresh air. Will I return or do I recommend to potential clients?? - BY ALL MEANS - YES!!
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Date of stay: March 2020Trip type: Traveled on business
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Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest Thank you for your heart warming review after your recent stay at the Hotel. We are pleased to learn that our services contributed to you great experience during your stay with us. We appreciate you for highly recommending the reception, room, restaurant, amenities, many other services. It’s our pleasure and we will share your positive feedback with our staff for a good job done and show the invisible touch of their services and recognition. We look forward to welcoming you back to Mbale Resort Hotel soon. Thanks
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Ingrid L wrote a review Feb 2020
Moroto, Uganda232 contributions110 helpful votes
We arrived after a long drive and couldn’t park because a wedding party was blocking the drive way and just looked at us and wouldn’t move. Had to back up to a secondary entrance. No hotel staff seen to insure hotel guests were taken care of. After check in was told room was not ready, this was 2:30 pm. Tried to get a cold drink and was told there was no ice available and drinks were not cold. When finally told room was ready and went up the stairs the wedding party was seated midway up the stairs and blocked the way and wouldn’t move. No staff around to direct the wedding party to cater to hotel guests. Not happy about this.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 5 May 2020
Dear Valued Guest, Thank you for choosing to stay with us on your recent trip to Mbale and for your patronage over the years. We apologies for all the shortfalls as highlighted in your review and we have engaged our staff in ensuring top notch service which is what we strive for as a hotel on a daily basis We are also pleased to let you that based on your feedback, management has come up with strict measures for weddings that take place in the hotel premises. The measures are mainly to ensure that our resident guests are not in any way inconvenienced by th wedding parties or any other event hosted with in the Hotel premises. Thank you once again for your feedback and as always we look forward to hosting you soon.
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FERNANDES MUGISHA ALEXANDER wrote a review Feb 2020
42 contributions20 helpful votes
Mbale Resort is a great place to relax or hold a business meeting/ conference. The rooms are spacious have Wifi and satellite TV though the old CRT type not flat screen. Their restaurant has both A la carte and local cuisines. The local food is well prepared and fresh. The staff are friendly and always willing to help. There is a swimming pool and gym available. The rooms have a fridge though no mini bar yet but bottled water is supplied with a kettle. The balconies on the eastern wing have a beautiful view of Mt Elgon and with the sunrise you can also hear the bats in the distance. Their gardens are well tended and natural. There is a stream that runs through giving it a natural feel.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest Thank you for paying us a visit and taking time to review our services and facilities in so much detail. We are glad that overall our services and facilities meet your expectations. We look forward to hosting you again soon. Thanks
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Petr S wrote a review Jan 2020
Prague, Czech Republic7 contributions1 helpful vote
I don't like hotels that are quite expensive and present themselves as a top quality but at the same time they lack the sufficient level of basic services. In our case for example no hot water in the room in the morning, one hour waiting for the dinner when there were just 6 guests in the dining room, etc. Personally - I can't recommend this hotel.
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Date of stay: February 2020Trip type: Traveled solo
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Response from lukuyaTony, IT Officer at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest. We appreciate you for taking off time to highlight the unsatisfying quality of service you received during your stay. This is contrary to the professional service we strive to offer to each of our guests on a daily basis. Our apologies to what transpired during your stay although our technical team strives to have steady supply of hot water in all guest rooms at all times to avoid such shortfalls Your feedback is key and help us come up with a more elaborate checklist on our hot water supply and we are happy to let you know that for some time now, we have not received any complaint in regards. Our staff are also undergoing training to ensure we maintain top notch services to all our guests. we gladly look forward to meeting you in person on your next visit.
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FORMERLY KNOWN AS
Protea Hotel Mbale
LOCATION
UgandaEastern RegionMbale
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Frequently Asked Questions about Mbale Resort Hotel
Which popular attractions are close to Mbale Resort Hotel?
Nearby attractions include Nyero Rock Paintings (1.6 km) and First Baptist Church (2.9 km).
What are some of the property amenities at Mbale Resort Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mbale Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mbale Resort Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mbale Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mbale Resort Hotel?
Conveniently located restaurants include Endiro Coffee, Nuralis Restaurant, and Cosmo Restaurant.
Are there opportunities to exercise at Mbale Resort Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mbale Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mbale Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mbale Resort Hotel?
Many travellers enjoy visiting Nyero Rock Paintings (1.6 km).
Is Mbale Resort Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.