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Wynn Palace

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Traveler (1984)
Room & Suite (427)
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Certificate of Excellence

About

Location
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Certificate of Excellence
Conveniently situated in Cotai, the US$4.1 billion Wynn Palace is a 28-story hotel fusing the architectural grandeur of a palace and the natural splendor of flowers. With grand views, 1,706 exquisitely appointed rooms and suites and fabulous services, Wynn Palace promises to delight new and returning guests for years to come. Wynn Palace is Wynn Resorts' second integrated luxury resort in Macau, joining the five-star hotel at Wynn Macau in the city center
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Art Deco Style
Lake View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Stay and Dine
2,784Reviews
2,064Photos
25Q+A
89Room tips
Traveler rating
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Popular mentions
+1
Casual dining, budget friendly restaurant!! Great quality of food (photos attached). Staffs are service oriented and friendly!!! Highly recommended!!! The spritzer is a little bit strong but I have been told by the staff.
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Response from WynnPalaceCotai, Manager at Wynn Palace
Responded 4 days ago
Dear valued guest, Thank you for taking the time to review our restaurant, Pronto. The menu at Pronto offers a varied selection and our talented chef use only the freshest ingredients in preparing authentic cuisine. We are pleased to read of your wonderful dining experience and thrilled to know how much you loved the dishes. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations Wynn Palace Cotai
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Hotel's Favorite
Loved the room, spa and every corner in WP Macau! Special thanks to Reservation Office Samantha, she provided excellent service, warm voice tone and attend into details. I actually booked a room from travel agent to celebrate my wedding anniversary but didn't receive any updated
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Response from WynnPalaceCotai, Manager at Wynn Palace
Responded 9 Apr 2018
Dear valued guest, Thank you for choosing Wynn Palace for your Anniversary. Our team members are proud to deliver luxury service with their own personalities. They all have a sense of imagination, attention to detail and the passion to create something that is absolutely unforgettable for our guests. We are thrilled to know how much you enjoyed the special arrangements we tailored for you and your family. At the same time, we would also like to thank you for acknowledging Samantha for being thoughtful and passionate in providing exceptional service to every guest she encounters. At Wynn Palace, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Our team look forward to having the opportunity of creating more memorable moments for you and your family in the near future! Yours sincerely, Guest Relations Wynn Palace Cotai
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Hotel room are really badly designed, looks luxurious at first look, but really designed by someone who lacks taste. Its nothing compared to Wynn in Las Vegas. Staff was average, restaurants really average as well.
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Response from WynnPalaceCotai, Manager at Wynn Palace
Responded 1 week ago
Dear valued guest: Thank you for taking the time to share your feedback, which is very valuable to us as we strive to delight all of our guests. We are deeply sorry that our design, service and restaurants did not meet your expectations. At Wynn Palace, we take great pride in our warm service and our sincere hospitality. We appreciate you for bringing this to our attention, as it helps us to ensure that we continually improve ourselves. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations Wynn Palace Cotai
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+5
This is a very playful hotel full of joys, beauties and surprises, not only the free cable cars, beautiful water dancings, but also flowered artworks and friendly service. Even only to take cable cart for dinner at the restaurants besides the pool with water show had been
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Response from WynnPalaceCotai, Manager at Wynn Palace
Responded 2 weeks ago
Dear valued guest: Thank you for your gracious comments. We are glad that you had an enjoyable visit at our resort. Every element we chose to present is intended to be memorable and stand out, from the crystal chandeliers to the Performance Lake, the SkyCab to the floral sculptures. They engages all your senses, allowing you to touch, feel, taste, smell and immerse yourself in the spirit of Wynn Palace. We look forward to welcoming you again very soon! Yours sincerely, Guest Relations Wynn Palace Cotai
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We first had a good impression on the hotel as we came for a special occasion.I was almost planning my next visit. However, It was ruined a bit when we were told to pay MOP1085 for an hour late checkout later the day. I was Wynn insider member and supposed to get 2pm late
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Response from WynnPalaceCotai, Manager at Wynn Palace
Responded 1 week ago
Dear valued guest, Thank you for taking the time to post a review on TripAdvisor following your stay with us. We deeply regret to hear that your stay was a disappointment, especially as you had chosen to stay with us for a special occasion. Please accept our sincere apologies that we were not able to offer the late check-out as requested due to the occupancy levels in the hotel and the number of arrivals for that day during Chinese New Year. We understand very well how challenging it can be after an exhausting day and how a little extra time can make the trip easier. Your comments have been brought to our Management Team’s attention. Please be assured that we are looking into this area, specifically during peak seasons. Once again, thank you for taking the time to provide us with you feedback. We very much hope to welcome you back in the future. Yours sincerely, Guest Relations Wynn Palace Cotai
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
Photo provided by managementWynn Palace
皇宮客房 / Palace Room
Photo provided by managementWynn Palace
皇宮客房 / Palace Room
Photo provided by managementWynn Palace
皇宮客房 / Palace Room
Photo provided by managementWynn Palace
表演湖景尊貴套房 / Fountain Salon Suite
PARLOUR SUITE
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12345686
Hi, To be honest I am not sure if they did, as the rooms are so large and plenty of bed space.
0 votes
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Am afraid you need a taxi. However, it is possible to walk from the Galaxy foyer across the road to Taipa Village. Considering the humidity and cheap costs of taxis, it is better not to endure that heat.
1 vote
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In consideration that it is not the regular hours and if it is true that the taxi had waited hours for a "fare" , $100 would be deemed fair under the circumstances. Alternatively, if the passenger had missed their flight, they would probably have to fork out more for an air ticket assuming it is not the open ticket. Sorry, just trying to be objective here.
0 votes
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12345
"Fountain view rooms are nice but I went for a suite which did not have this view and still had plenty of opportunities to watch the show"
"Splash out and get a jaw dropping Parlour Suite"
"even budget will be a Royal experience."
"Fountain view"
"Fountain View Room"
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PRICE RANGE
US$204 - US$682 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1706
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