I could feel the hotel’s associate treats everyone with genuine care from the bottom of their heart. Thank you Vanessa, the check in and check out was efficient and seamless. Thank you Karen from ZYH, your service was processional and made me so comfortable and enjoyable at the restaurant. Associates at pool were super friendly, I ended the trip with a feast at Xiao Ting, ordered a beer and a Laksa, the warm sunshine and breeze at the terrace made it as if I were in somewhere at Southeast Asia. I like all the little touches in the room, it does make a big difference. Everything was just right, and this is important to me, nothing extravagant or overwhelming, this is the luxury I like. Thank you Four Seasons Macao.
My friend and I were coming back to the hotel for a weekend getaway. We were greeted by friendly staff in the driveway upon arrival. Venessa in front office checked us in with very professional yet sincere attitude, she also walked us to the room and chatted with us like an old friend. The whole arrival experience was seamless. Later, we went to the Chinese restaurant Zi Yat Heen for lunch, both the food and service were tiptop, Karen presented the food in a very detailed way and also gave us a lot of suggestions on the items. We had a very enjoyable lunch at Zi Yat Heen. We then went to the pool. What impressed me most is the little touch by the pool attendant (sorry I didn’t catch his name), he noticed that I was checking on my phone while I was soaking myself in the pool, he brought over a towel so I could place my phone by the poolside, let alone the complementary fruit and ice-cream. After check-out, we went Xiaoting for lunch, the food was a great as always. Sisi and her team also gave us the great experience that ended our 2-day staycation. Thank you Four Seasons Macao. I will be back.…
I spent my birthday with the Four Seasons Macao team, which was a fabulous experience. I received a warm welcome with an upgrade to the Ambassador Suit. The team helped me book tables from Zi Yat Heen and Xiao Ting, and both restaurants provide delicious food. Special thanks to Becky from the reception.
My wife and I were spending time in the pool today, while we were changing, she realized she lost one of her earrings. We then informed Spa team, and Mary (short hair lady, not sure about the name) and Calvin (security team) escorted us to the swimming pool. Mary found it in the pool and pool team tried to pick with a stick but failed. End up Calvin rolled up his sleeves and trousers, WALKED DOWN the pool and pick the earring. We very much appreciate his effort despite getting all wet in the pool with his suit on. Tons of thanks to spa team, security team and pool team!! Special thanks to Calvin and Mary for their highest level of hospitality.
Having good impression to a hotel that you stayed for the first time is not hard, but never get disappointed to one by revisiting time by time is the real challenge. For me and my family, it's the service and people in FS Macau to make it still looks all new and shiny over the years. Whilst FS is one of our frequent city escape, you thought you are familiar with their facilities and stuffs, they just never stop to surprise and create new memories for you. Nowhere you wanna choose against FS if you are looking for a place to enjoy a vacation where the people treat you right and luxurious.
Excellent service with very nice and friendly staff. Ideal for a relaxing family holiday retreat, quiet and enjoyable almosphere indoors and outdoors, and nice food although some restaurants were still closed.
Four Season Macau is always my first choice. I really love staying at Four season since the vibe is so different from other hotels. It’s so chill and relaxing to stay by the pools with some milkshake and snacks. The hotel room is clean and neat.
Wonderful experience at Four Seasons Macau! Celebrated my wedding anniversary at the hotel and was overwhelmed with the upgrade to a huge grand suite with a spectacular view of the Parisian Effiel Tower. Besides the usual cake n wine, we were also spoilt with macarons and a night tea. Love the pool service with ice cream, fruits n juices! And not to forget the personalised handwritten note from Lulu. Thanks for the lovely memories!
Special thanks to Merci and Michelle from Front Office Team led by Daphne for the birthday surprise arrangement. We had a wonderful and memorable stay. The birthday amenities arranged were impressive and lovely. In room dining and housekeeping has done an amazing service as well! Well done FS Macau!
Last May we stayed at the Four Seasons Macau and I have to say that this is on the top of the list of best stays / experiences ever. We were simply impressed with the Royal Suite, it was very spacious, clean, with a beautiful view overlooking the pools and with plenty of amenities. We would like to thank Lulu Choi and Beckie Wong for providing us with an excellent service, Joel from housekeeping and Jerry from Swimming pool, always attentive and smiling, and also Carlos from Belcanção who provided us a good service. Overall all the staff was amazing, they went over and beyond to make our stay enjoyable. We also had the opportunity to try out the SPA facilities, such a nice and relaxing environment where we were able to relax and recharge. It was a wonderful weekend getaway and we will definitely return again!…