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Iberostar Grand Paraiso

Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 08/12/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12166)
Panoramas (4)
Pool & Beach (2199)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 12 hotels in Playa Paraiso
Travelers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Chapel / shrine
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Bath / shower
Seating area
VIP room facilities
Laptop safe
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, French, Spanish, German
8658Reviews1788Q+A100Room tips
Traveler rating
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Popular mentions
Julie L wrote a review Today
Saint Louis, Missouri9 contributions12 helpful votes
Pretty blown away from the moment we got there. We went with another couple for our anniversaries. The grounds, hotel, etc. is seriously top notch. The food is amazing. The only con on the food for us was the Italian restaurant. We enjoyed everywhere else to eat. The pool was AMAZING. The pool entertainment staff was so fun. Our FAV was Rosemberg (he rocks). You cannot go wrong staying here!
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Date of stay: October 2021
Richard P wrote a review Today
Discovery Bay, California59 contributions35 helpful votes
This is a beautiful resort and specially with no kids running around. There were a few drunkin idiots that didn't really care that others were there also, but that happens at most all-Inclusive places. The service from ALL the staff was the best anywhere, catering to any wish or need. Rooms were immaculately clean and Butler service was nice. Room Service Menu was spotty and food was just OK at best, but restaurants were very nice
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Review collected in partnership with Iberostar
Date of stay: October 2021
Sleep Quality
Michael D wrote a review Yesterday
Tulsa, Oklahoma24 contributions7 helpful votes
We've just returned from a week at the property through Delta Vacations. This was our second stay (last one was 2018). We were greeted with "welcome home" during the check-in process by every person from bellman to the butler. We've been in this building for both our stays. The room was as we remembered with a beautiful view of the ocean. It was very clean and cleaned once a day. Covid Precautions From grounds crew, housekeeping, and restaurant staff, all employees were masked at all times. Guests are asked to mask indoors and in restaurants (except at your table). This week was safer from Covid than here in Oklahoma. Staff Recognition These persons made our week exceptional. Building 71 Butlers: Luis, Marcelo, and Trinidad. Bertha, our room attendant, took good care of our room all week. Beach Butlers: Gaston was exceptional. Alejandro was wonderful and Daniel the building bartender mixed tasty drinks. All the servers and hostesses. These made an impact on our week: Hostesses Cindy and Joselyn. Servers: Cecilia and Roberto. We indulged in the wine list (extra charge) rather than have house wine during our stay and must mention Mr. Erik, head sommelier for the resort Mr. Erik suggested a Mexican wine that was excellent. He picked three other wines for us during the week and spent time talking about the wine maker and the different wine regions of Mexico. Thank you Iberostar Grand Paraiso staff for helping make our first pandemic holiday a restful experience.
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Date of stay: October 2021
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, Firstly we want to thank you for choosing Iberostar Grand Paraiso for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more, we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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Anne M wrote a review 16 Oct
Malone, United States2 contributions1 helpful vote
This was a great resort to stay at. EVERYONE was so friendly and helpful. Truly amazing! We enjoyed the relaxation we got which is what we went for. Really enjoyed the beach and the pools. Everything is extremely clean and very well maintained.
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Review collected in partnership with Iberostar
Date of stay: October 2021
Sleep Quality
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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Robert R wrote a review 16 Oct
Creve Coeur, Missouri4 contributions8 helpful votes
My wife and I were there for our 35th Wedding Anniversary. We enjoyed the friendly service we received. We were there from 9/24 to 10/3. Our favorite staff person was Manuel Albores, who took care of us at the pools. George and Javi did as well. We had a wonderful time and would certainly consider returning to this resort. We stayed in room 7035 in an Ocean View room. It was nice to get up in the morning and watch the sunrise over the gulf. The Grand is a beautiful resort. The food was good for the most part. We enjoyed the Gourmet restaurant the most. Lobster at the Surf and Turf was soft. Breakfast and lunch buffets were good. The Butler Service was very good and made you feel special by fulfilling special requests. We were fortunate to have great weather while there. We did explore the rest of the complex as there are 4 other resorts . We also used the Fitness Center at the front of the complex and went to the Shopping Plaza near the entrance as well. There is gift shops and a coffee shop there. We would also walk the beach which was nice and could enter the ocean in front of the Del Mar and Beach resorts to the left of the Grand. The Tropical Jungle behind Del Mar Lobby was amazing with Flamingos, other tropical birds, Iguanas, and families of Coatimundis and a small Cenote. The grounds are very well maintained. Staff wore masks at all times and guests were required to going in and out of restaurants and going through the Buffet. A COVID test was provided 2 days before departure at The Convention Center.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Pay airport tourism tax and Environmental taxes at the Lobby the day prior to departure. When...
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2 Helpful votes
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Thank you again for sharing your motivating comments and for choosing our Resort to celebrate your wedding anniversary. Best Regards, Quality Manager Iberostar Grand Paraiso
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US$316 - US$668 (Based on Average Rates for a Standard Room)
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (1.5 km), Aqua Nick (5.4 km), and Jungala Aqua Experience (1.7 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.