We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mermaid Waters Hotel by Nightcap Plus

Save
Share
Sunshine Boulevard Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218 Australia
Lowest prices for your stay
Hotels.com
Orbitz.com
Expedia.com
US$115
View deal
Free cancellation until 18/11/21
eDreams
Booking.com
Prestigia.com
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (118)
Room & Suite (74)
Dining (17)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

Location
Cleanliness
Service
Value
Travelers' Choice
Quality Hotel Mermaid Waters is a 4 star hotel located just 5 km from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including a restaurant, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Free shuttle or taxi services
Conference facilities
Banquet room
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
474Reviews6Q+A48Room tips
Traveler rating
  • 194
  • 185
  • 58
  • 23
  • 14
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
JeepinOz wrote a review 1 Jun
Castlecrag, Australia34 contributions15 helpful votes
Searched the web for a convenient place on the Gold Coast that wouldn’t cost me the earth for 6 nights solo. From the moment I approached the ladies at reception. I was felt welcomed and they accommodated my needs with ease and even upgraded my room. Top floor of 3. Was very pleased with the peaceful and comfortable room that was spacious and secure. The large bed and big TV was great too. The lift made the room and hotel easy to access from the secure lockable parking area that was well lit. Finally the bar and restaurant served up great food and drink. Couldn’t ask for more.
Read more
Date of stay: April 2021Trip type: Traveled solo
Room Tip: Plan your access outside peak times for a lesser stressed travel
See more room tips
1 Helpful vote
Helpful
Share
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 2 weeks ago
Hi JeepinOz. Thank you so much for the 5stars!! and thank you for taking the time to provide us with your feedback. We are so pleased our hotel suited your needs. We hope you enjoyed your stay and we look forward to welcoming you back the next time you are on the Gold Coast. Kind regards Mermaid Waters Hotel Team
Read more
Kyle wrote a review May 2021
Port Macquarie, Australia1189 contributions134 helpful votes
+1
Was a friendly checkin and was offered a free drink voucher as room was not ready yet, Room was nice enough bed was very comfortable,the fridge had to be turned off overnight as it sounded like it had a cammed motor which was on its way out,spacious bathroom tho theres no airflow for when the hotwater is on which gave it a musty smell tho the cleaningness was good. Nice bar downstairs and sports bar which was family friendly with park for the kids,didnt have dinner there tho the food looked nice and good size portions.. A nice size pool in the courtyard looked inviting also Plenty of onsite parking and a dan murphys onsite shops offering takeaway across the road otherwise a 7/11 about a 10-15 minute walk down the road
Read more
Date of stay: May 2021Trip type: Traveled solo
2 Helpful votes
Helpful
Share
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 2 weeks ago
Hello aces_crack3d Thank you for rating Mermaid Waters Hotel and thank you for taking the time to provide us with your feedback. All feedback is important to us and will be taken on board in our up coming renovations to the hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back the next time you are visiting the Gold Coast. Kind regards Mermaid Waters Hotel
Read more
Teresa K wrote a review Jan 2021
Adelaide, Australia61 contributions28 helpful votes
We recently stayed at this hotel for 4 nights from NY's day and could not fault our room or service. The staff were very helpful prior to our arrival sorting out a change to our booking. Currently the king suites rooms are the only renovated rooms but worth the extra cost. If you don't have your own transport the shuttle bus is not currently available and it is a little too far away to walk to the nearest Glink station in the heat. Rideshare services however are readily available.
Read more
Date of stay: January 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Share
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 15 Jan 2021
Hi Teresa, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Mermaid Waters Hotel Team
Read more
Julie T wrote a review Jan 2021
Melbourne, Australia18 contributions12 helpful votes
We stayed for 2 nights over New Years and left there very happy. We were lucky to get an early check in, which was great. The room was recently renovated and was just lovely, however, the bathroom was not and very old and dated.... but the entire room and venue were very clean. Free onsite, secure parking. Free wifi. Comfortable bed. Excellent value for the usually expensive NYE. Glad we stayed here.
Read more
Date of stay: December 2020
Value
Rooms
Service
1 Helpful vote
Helpful
Share
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 8 Jan 2021
Hi 432juliet, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future. Kind regards Mermaid Waters Hotel Team
Read more
Juninho-AU wrote a review Nov 2020
Brisbane, Australia588 contributions44 helpful votes
very good, a little bit of no atention in the booking, have to ask more than 1 time to be able to have the free upgrade we got, + the other items, also nothing was told about no house keeping because Covid-19, i think they should let the guest know about that in the check in, is a little bit bad to the guest have to go at reception (try to call nobody pickup, 5x more tried) to ask why havent have a towels change or HK in the room.
Read more
Date of stay: October 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Share
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 14 Nov 2020
Hi Juninho- AU, Thank you for taking the time to provide us with your feedback. We are very sorry to hear you found these issues within your accommodation and you were not happy with the service you were provided. We have forwarded your review on to our management team and would love the opportunity to rectify these matters with you. Please feel free to contact us on 07 5572 2500 to discuss this further. We once again apologise, and sincerely hope we see you again in the near future. Kindest Regards The Mermaid Waters Hotel Team
Read more
Previous
123456
PRICE RANGE
US$67 - US$111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn mermaid waters
FORMERLY KNOWN AS
Quality Hotel Mermaid Waters
LOCATION
AustraliaQueenslandGold CoastMermaid Waters
NUMBER OF ROOMS
103
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Mermaid Waters Hotel by Nightcap Plus
Which popular attractions are close to Mermaid Waters Hotel by Nightcap Plus?
Nearby attractions include Putt Putt Mermaid Beach (0.9 km), The Spit (1.0 km), and Event Cinemas Pacific Fair (1.1 km).
What are some of the property amenities at Mermaid Waters Hotel by Nightcap Plus?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mermaid Waters Hotel by Nightcap Plus?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mermaid Waters Hotel by Nightcap Plus?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Mermaid Waters Hotel by Nightcap Plus?
Yes, free parking is available to guests.
What are some restaurants close to Mermaid Waters Hotel by Nightcap Plus?
Conveniently located restaurants include Le Cafe Gourmand, The Glenelg Public House, and Little Truffle Dining Room & Bar.
Are there opportunities to exercise at Mermaid Waters Hotel by Nightcap Plus?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Mermaid Waters Hotel by Nightcap Plus?
Yes, dry cleaning and laundry service are offered to guests.
Does Mermaid Waters Hotel by Nightcap Plus offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Mermaid Waters Hotel by Nightcap Plus accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.