We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Star Grand at The Star Gold Coast

Traveler (130)
360
Panoramas (17)
Room & Suite (349)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Freshly renovated and ideally situated on Broadbeach Island, this slice of paradise is the perfect place to combine relaxation and free-spirited fun. 596 luxurious rooms, enjoy sweeping coastal and hinterland views and kick back poolside. With award winning restaurants, a 24 hour casino and our Event Centre all within arm's reach, you have all the ingredients for a memorable stay - whether it's for business, pleasure, or a bit of both. Kindly note: The Star Grand is undergoing redevelopment works continuing to redefine luxury & bring new exciting Food & Beverage venues to the Gold Coast. Continuing with the successful opening of the Darling- works on a new Hotel Tower & Star Residences commences August 2018 ongoing. During this time, the hotel will make every effort to minimize noise and disturbance to our guests. We apologise for any inconvenience during these exciting times and appreciate your understanding as we work to create a luxurious new resort experience for you to enjoy.
Read more
Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
Show more
Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
River View
Family
HOTEL CLASS
186Reviews
703Photos
32Q+A
21Room tips
Traveler rating
  • 88
  • 64
  • 17
  • 9
  • 8
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
This wasn't my favourite trip to a hotel to be honest. They were undergoing renovations which meant the pool area was a bit of a mess, and the spa was unavailable. We were there for my Dad's 70th, so it was a little disappointing - especially as none of this was mentioned upon
Read more
Response from Trent M, Manager at The Star Grand at The Star Gold Coast
Responded 2 weeks ago
Dear Swalkford Thanks so much for your feedback from your recent stay at The Star Grand. I'm sorry to hear that on this occasion our Pool area was undergoing some minor renovations. Rest assured these have now been complete and the Pool area is looking better then ever. Thanks again for your review, we do hope you visit again soon to enjoy the new look amenities. Kind Regards Trent Martin Hotel Assistant Manager
Read more
Great place to stay on Gold Coast! Buffet breakfast was great! Great staff, very friendly! Rooms very clean and bed very comfortable! Fantastic location, across the road from Shopping Centre! Tram to Surfers Paradise a very short walk?
Read more
Response from Luke F, Front Office Manager at The Star Grand at The Star Gold Coast
Responded 3 weeks ago
Dear judysturrock1, Thank you for taking time to review your recent stay with us at The Star Grand. It is a pleasure to hear that you thoroughly enjoyed your stay and the facilities we have to offer. We look forward to welcoming you back on your next visit. Kid Regards, Luke Foster Hotel Assistant Manager
Read more
Had snagged a rare large double bedded room on one of the Executive floors. Sleep quality was excellent partly due to some of the best bed sheets and linens we have come across. Housekeeping and room servicing was excellent However, the quirky air conditioning set up meant
Read more
Response from Trent M, Manager at The Star Grand at The Star Gold Coast
Responded 3 weeks ago
Dear DavidG897 Thanks so much for your feedback from your recent stay. We are pleased to hear you enjoyed your experience at The Star Grand. In regards to our hotel lifts, over your stay dates we did have some issues with one of our lifts that did cause some congestion for our guests/customers. This has since been rectified, however I do apologise if this caused a delay throughout your stay. Thanks again for your review and we do hope you return again soon. Kind Regards Trent Martin Hotel Assistant Manager
Read more
Not being a gambler and usually shying away from casino venues I decided to give the newly renovated rooms a try. The gamble paid off and ended up with an extremely quiet room, tastefully refurbished with quality amenities. Bonus free parking also. Good selection of food options
Read more
Response from Trent M, Manager at The Star Grand at The Star Gold Coast
Responded 3 weeks ago
Dear eurocruise Thanks so much for your recent feedback. Its great to hear you enjoyed your time with us at The Star. We do hope you return again soon. Kind Regards Trent Martin Hotel Assistant Manager
Read more
Loved this room, the level of service and the overall experience. Having stayed at Jupiters all those years ago I was skeptical as to how it would be and the refurbishment but it is like a new hotel with all the conveniences that made it a success originally. The decor was
Read more
Response from Trent M, Manager at The Star Grand at The Star Gold Coast
Responded 3 weeks ago
Dear SeriouslyKids Thanks so much for your review from your recent stay at The Star Grand. We were delighted to hear that you had a great experience while staying with us. At The Star Grand we pride ourselves on customer service & delivering memorable experiences to our guests. We will be sure to share your feedback regarding the Concierge/Valet team as this is a true testament to our teams service levels. We thank you once again and do hope you visit us again soon. Kind Regards Trent Martin Hotel Assistant Manager
Read more
Previous
Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorThe Star Grand at The Star Gold Coast
The Superior Deluxe Room at The Star Gold Coast
Professional photo exclusively commissioned by TripAdvisorThe Star Grand at The Star Gold Coast
The Executive Deluxe Room at The Star Gold Coast
Professional photo exclusively commissioned by TripAdvisorThe Star Grand at The Star Gold Coast
The Executive Deluxe Room at The Star Gold Coast
Photo provided by managementThe Star Grand at The Star Gold Coast
Superior Deluxe King Room
Photo provided by managementThe Star Grand at The Star Gold Coast
Superior Deluxe Twin Room
PreviousNext
12345667
Whether children can use the roof top pool and bar area. Accompanied by adult of course
Good question. I’m sure if supervised there would be no issues but if it’s a big issue I would ring and ask.
0 votes
Show all answers
Is the pool bar open to public or just for guests?
Hi Ben H, The Star Grand Hotel has an exclusive hotel pool area, however there is a new roof top bar called Nineteen which has a pool located there. It is best in the afternoon for sunset drinks so you get views of the Gold Coast. Access from Level 3 Main Casino floor and open Wednesday to Sunday nights. Hope this helps.
0 votes
Show all answers
Are there irons in all rooms? Thanks in advance.
Good Evening Timyka Yes there is Iron's in the room & Ironing Board. Kind Regards The Star Gold Coast
1 vote
Show all answers
Are there irons in all rooms? Thanks in advance.
Yes
0 votes
Show all answers
PreviousNext
1234567
"So many aspects, would need to come again"
"Book a month in advance to get a higher level or corner room at pricing of normal lower level rooms."
"Try and get a higher room, views are worth it."
"Don't waste your time. Their rooms are tiny."
"I actually prefer the mountain view rooms"
PreviousNext
12345
PRICE RANGE
US$145 - US$359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jupiters hotel and casino gold coastconrad hotel jupitersconrad broadbeachconrad jupitersbroadbeach conrad
FORMERLY KNOWN AS
The Star Gold Coast
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
595
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing