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EM Royalle Hotel and Beach Resort

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Taboc, San Juan, Luzon 2514 Philippines
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7Reviews0Q+A2Room tips
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Denise O wrote a review Oct 2020
Nueva Ecija Province, Philippines16 contributions
+1
We enjoyed our stay here. We were looking for a hotel that is accessible to nightlife, food trips, and surfing but we also want privacy. This hotel is perfect for couples like us who wants to have a privacy or who wants to be away feom the noise of the city while enjoying the activities in La Union. It is very accessible.
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Date of stay: January 2020Trip type: Traveled as a couple
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Faneza wrote a review Mar 2020
34 contributions18 helpful votes
The hotel is build in one of the most beautiful beach spot in San Juan. I liked the pool and the beach. The staff were nice and helpful, but the service is quite poor as when we arrived the rooms were not ready ohkay that's understandable as we arrived a little early than the normal check in time But it took hours before they gave and completed the amenities and I had to go down and remind them of it. No phone inside the room too so you can't call them for any concerns. It was also very noisy at the fourth level, I hope the staffs use their common sense that there are customers in the hotel. Foods? Hmm please don't order pad Thai here as the chef Had no any idea what pad Thai is, hahah. Indian curry? Oh sorry but also no idea what Indian curry is .. I think they better focus on local food than trying to serve international food. Too many concern about their food here heard other customers complaining too.
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Date of stay: March 2020Trip type: Traveled with friends
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AzianMatey wrote a review Mar 2020
Subic Bay Freeport Zone, Philippines166 contributions79 helpful votes
I go to La Union once a month so I decided to give this hotel a chance. The property is new. It has its own beach front, a good enough size swimming pool, an elevator and a good parking space. I think that the rooms are ok for what you paid for. I think what I don't like the most is their breakfast. They need to improve a lot. I am cutting them some slack in terms of the customer service they have specially the dining peeps. I think they need more training in the areas of customer service and in the upkeep of their property. I think the Front office people did a good enough job for me.
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Date of stay: February 2020
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Room Tip: beach front rooms are better
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chefallanskitchen wrote a review Feb 2020
Puerto Banus, Spain1 contribution1 helpful vote
We are family of four adults and two children we booked online seing a good picture but never read the comments because of slow internet connection. Arriving on the reception we ask if we can book early because we’ve been driving for 5 hours and we just want to rest especially the kids, to our surprise that we are being charged an additional 1800 pesos for 2 rooms for early check in whereas in the five star hotel that we been its totally free of charge knowing that the rooms are already available and that it cannot be booked. And explaining them that we are going to stay for the night ang after breakfast we will check out. Which we did 4 hours earlier than their usual time. Its a potentially valuable investment but negatively managed. Service is poor. Especially how they manage their bar and restaurant. Totally blinded of simple details that your stay will be unforgettable. We’ve been travelling and stay in hotel and dine in restaurant aside that we have been working in the industry for 20 years we want and know what’s the best for our customers. In general honesty avoid going, if you have no choice then be it. But better bring your own BAON when you come to eat in their restaurant for the sake of your children because they will starve of waiting for your meal. 😢😢😢
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Date of stay: February 2020
1 Helpful vote
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Kara wrote a review Feb 2020
Marbella, Spain8 contributions2 helpful votes
+1
The place is nice and the hotel has a lot of potential. But MANAGEMENT IS KEY. Pros: - New hotel - Modern design - Location Cons: - We arrived early so wanted to do an early check in if rooms were available. They wanted to charge us php 900 per room for checking in 3 hours early. - Shower water was salty. - Towels didn’t smell clean - No space in bathroom for hanging towels. - No comforters, only thin bed sheets. - I always bring my own toiletries especially because I have small kids. But for a family room of 4, they only provide tiny sachets of shampoo and soap. - They have a kettle in the room, but no coffee or tea. - Terrace floor was really dirty. - THE RESTAURANT just made things worse. - We waited almost an hour and half for a meal they claim to be good for 6 pax, only to be disappointed to see it was good for 2 persons. They just added 6 cups of rice. When we asked, ‘Is this for 6?’ The waiter answered, ‘Ma’am, this is php 999’. (They MUST not put it’s good for 6 then..) - We ordered some more food because we were left HUNGRY. Waited another 45 minutes. Take note, there were only 4 tables including us. - My husband ordered 2 more bottles of beer, took another half an hour so he had to get up to get them from the RECEPTION. They don’t even have a proper bar. - When you sit in the restaurant, nobody comes. You have to call them. - To ask for the bill, you have to wait another half an hour. - Service is hideous. They so badly need a manager. - We booked a room for 4, but breakfast is included only for 2. - No brewed coffee in the breakfast, only INSTANT. - There was a hair in my coffee cup. - They don’t provide pool towels. - There was a plate of toast in the reception, and the owner was just there! - And the list goes on... I hope all these bad reviews help the management to wake up regarding this situation because SERVICE is really important. Hotel is quite new but needs a lot of improvement, they have a long way to go. I do understand this is not a five-star hotel but the rooms are too pricey for what it really offers. I hope this helps others looking to book here. Our experience was not good at all and will definitely NOT COME BACK.
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Date of stay: February 2020Trip type: Traveled with family
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PRICE RANGE
US$88 - US$110 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonIlocos RegionLa Union ProvinceSan Juan
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Frequently Asked Questions about EM Royalle Hotel and Beach Resort
Which popular attractions are close to EM Royalle Hotel and Beach Resort?
Nearby attractions include St. John the Baptist (2.9 km), Manna Mall (7.7 km), and Lockedin La Union (5.6 km).
What are some restaurants close to EM Royalle Hotel and Beach Resort?
Conveniently located restaurants include Gefseis Greek Grill, Amare La Cucina, and El Union Coffee.