Occidental Papagayo - Adults Only
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Blvd. Playa Hermosa 800 metros al norte 48-5000 Golfo de Papagayo, 50503 Costa Rica
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Papagayo - Adults Only
Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 20 in Gulf of Papagayo
Location
Cleanliness
Service
Value
Overlooking Culebra Bay, this upscale adults-only, all-inclusive resort is 17 km from Papagayo Golf & Country Club. Polished rooms with traditional wood furnishings include Wi-Fi (fee), flat-screen TVs and minibars, plus terraces or balconies. Some rooms have bay views; suites add living areas and whirlpool tubs. In-room dining is offered in upgraded quarters. Amenities include 4 international restaurants and 4 bars, plus a lagoon-style outdoor pool, a private beach and a fitness center. A spa offers open-air massages. Scuba diving, kayaking, cycling and guided tours are available.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Secured parking
Internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Adults only
24-hour security
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
140Restaurantswithin 10 km
21Attractionswithin 10 km
Contact
Blvd. Playa Hermosa 800 metros al norte 48-5000 Golfo de Papagayo, 50503 Costa Rica
Getting there
See all nearby hotels
6193Reviews595Q+A100Room tips
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Popular mentions
+1
This was our first time in Costa Rica, and we decided on this location. Hotel is about 20 or so from the airport, and we took a local taxi, expensive, but no issues. The area is super hot during that time of the year and dry. The hotel is overlooking the papagayo bay which is amazing, so for a first time we had a great view and good experience. We had a good time with the pool staff as they took us around on the walking trails and the mountains behind the hotel to see the sunset. We also did the kayak, and the staff was great, can’t remember all their names, but Maria Ivonne and two more were really nice. The hotel amenities are normal, not great not horrible, the beach was really nice, the drinks are normal from this type of hotel, nothing to brag about, food was good, but not great. The restaurants were good but the buffet was okay, nothing to remember. The grill restaurant was really good, I would recommend it. We stayed a whole week and we relaxed a great deal. We did the massage, and went on a tour to one of the mountains, but they are far, about 1.5 hrs away. The tour was good and we did the volcano mudd and thermal waters. The sky view at night is AMAZING, we saw most constellations, it is just amazing.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear Jonathan Thank you for choosing Occidental Papagayo on your first visit to Costa Rica. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the area and the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are thrilled you enjoyed the varied entertainment program organized by our professional team and the environment we offer. We will certainly not fail to share your congratulations with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager
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Hotel's Favorite
This adults only resort was simply stunning. Everything was clean and the staff was simply amazing. We were a bit disappointed in the dining options, but given the COVID environment we understand that it left the resort with little choice. The views were spectacular!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Papagayo Occidental, General Manager at Occidental Papagayo - Adults Only
Responded 9 Sep 2021
Dear Susan Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and comments. We thank you for pointing out the cleanliness of our installations and for your kind words about the service you received from our staff, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you back for your next visit to Costa Rica! Kind regards, Raúl Arranz General Manager Occidental Papagayo
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We booked a 10 day, 9 night trip to Occidental Papagayo… and after reading some reviews were very nervous about it. We will start with the positives. Almost everything during our stay was quite amazing, we booked the premier master suite, which came with a golf cart… 10/10 recommend doing it that way because the grounds are quite large. The premier lounge and bartenders were awesome, the exclusivity made us feel special. Because we booked a premier room, we were able to make all of our reservations for dinners for the duration of our stay at one time, rather than getting to the lobby between 0730/0800 to wait in line and hope for an a la carte reservation. The tour advisors.. more specifically JJ from Side by Side, made our trip absolutely amazing. We gave him some ideas of what we wanted to do and he planned out 5 days of customized tours. We got to explore so many different areas of Costa Rica…. The volcanoes, natural hot springs and mud baths, boating/snorkeling the ocean, touring the chocolate farm, and spending time with the locals. It was an amazing experience thanks to JJ. And to our tour guide Juan Carlos who was full of information about the land and wildlife, you made each and every day so informative. The Costa Rica locals are some of the nicest human beings we have ever come across, they were all so welcoming. Now to the negatives…. To start the mosquitos, are AWFUL, and I realize that’s out of the hotel’s control, but just more so of a reminder to bring bug spray! The food was okay, if you’re a picky eater, you may just have to suck it up for a little bit. Last but not least, our last night there we went to eat at the Oriental restaurant. When we checked in the waiter told us that we could not eat at the restaurant because my husbands shirt didn’t have sleeves. No where in the dress code did it state that shirts must have sleeves. We didn’t have any issues the other 7 nights we ate at a la carte restaurants, where he wore a tank top. The waiter and hostess were very rude and unwelcoming. If it wasn’t for that experience on the last night, we would’ve given 5 stars.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Guest Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. To avoid the presence of mosquitoes, we have fumigation procedures carried out by an external company that uses environmentally legal products regulated by our country's Health and Care Government. The dress protocol for a la carte dinners can be found in the hotel's general information by scanning the QR code; however, we are committed to ensuring that the information is provided by the receptionists at check-in. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager
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The activity and entertainment team is super fun and friendly, Maria made every activity so much fun. The service from all the restaurants is superb, Mr Carlos from the Snack Restaurant is always very welcoming and friendly.. The food is amazing as well
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Jorge Firstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
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I was a guest at the Occidental Papagayo from 5/1 - 5/5; my stay at this all inclusive resort was very disappointing. I reserved premium level accommodations ( Junior Level Suite); I wanted to be pampered with all the extra amenities that came with my accommodations. They offered a whirlpool tub, turndown service, free room service/mini bar & premium lounge. I was unable to use the tub the first night due to the tub & jets being dirty. As a result of my complaint I was offered another room; however, the tub in the other room was worse than the one I had. I expressed to housekeeping that I would prefer to stay in my room and requested that the tub be cleaned. I waited patiently for several hours; I asked the housekeeping supervisor if they were going to clean my tub when I saw her leaving. Her response to me was “una momento”; she never returned. Upon my arrival to the front desk I explained my predicament to Marvin; he was able to intercede with housekeeping on my behalf and the tub was cleaned later that evening. I also inquired about the turndown service and was informed that it was done every evening ( it was never done during my stay). The first 2 nights of my stay I opted to dine at the Steakhouse; the first night I ordered a steak cooked medium well. The steak I received was so tough and overcooked that I could barely cut it with my steak knife; however, the Pumpkin Ginger Cream Soup was amazing. I made my reservations for the next 2 nights (5/3 & 5/4) at the front desk with guest services; the Italian restaurant & the Oriental restaurant. On 5/3 I called to confirm my reservation; I was told that I didn’t have one for the 3rd or the 4th. When I arrived to the front desk and explained that my reservation was made in person with guest services, Marvin explained that there was no record of a reservation. He informed me that there weren’t anymore reservations available at any restaurant that night. I was very frustrated and returned to my room; upon my arrival I received a phone call from Marvin stating that he could offer me free room service. I explained to him that I was in a premium level room and was already entitled to free room service. The room service menu wouldn’t scan to my smartphone; a menu was delivered to my room and I was able to order dinner. Marvin want a step further and made sure that my reservation for the following night was secured. When I arrived the next night, he stopped what he was doing and personally escorted me to the restaurant to make sure the reservation was still in place. I also want to recognize Fabian for the assistance he afforded me with getting my COVID test results uploaded. I received the results on time as promised; however, the letter and directions were in written in Spanish. I couldn’t check in for my flight until my results were uploaded. It took us about 30 minutes but he interpreted for me and was determined to walk me through the process. I also want to acknowledge that Carlos was super helpful with with setting up my horseback riding, zip lining, water slide, cultural experience, hot springs/mud bath excursion. It was the highlight of my trip. I traveled solo to Costa Rica and chose this all inclusive resort because I wanted the security of knowing that everything would be taken care of and I could truly enjoy myself. I was very frustrated and disappointed; however, I was grateful for the care that I did receive from the staff that I referenced above.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 2 weeks ago
Dear Guest We sincerely appreciate the time you spent to share your comments following your visit to Occidental Papagayo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. All rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Papagayo will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Raúl Arranz General Manager
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PRICE RANGE
US$137 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand papagayo hotel gulf of papagayo, occidental grand papagayo gulf of, occidental grand papagayo costa rica, grande papagayo costa rica, grand papagayo liberia
FORMERLY KNOWN AS
Occidental Grand Papagayo by Barceló
LOCATION
Costa RicaProvince of GuanacasteGulf of Papagayo
NUMBER OF ROOMS
163
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Claim Your Listing Frequently Asked Questions about Occidental Papagayo - Adults Only
Which popular attractions are close to Occidental Papagayo - Adults Only?
Nearby attractions include Playa Hermosa (1.2 km), Playas del coco (5.0 km), and Penca Beach (3.4 km).
What are some of the property amenities at Occidental Papagayo - Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Papagayo - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Papagayo - Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Papagayo - Adults Only?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Papagayo - Adults Only?
Conveniently located restaurants include Maracuya Beach Front, Guayoyo Coffee House, and Restaurante Mar Azul.
Are there opportunities to exercise at Occidental Papagayo - Adults Only?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Papagayo - Adults Only have airport transportation?
Yes, Occidental Papagayo - Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Occidental Papagayo - Adults Only located near the city center?
Yes, it is 0.5 km away from the centre of Gulf of Papagayo.
Does Occidental Papagayo - Adults Only offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Occidental Papagayo - Adults Only?
The staff speaks multiple languages, including English and Spanish.