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All reviewssports barbusiness tripplace to stayburgergood sizepool tablepool and saunahotel rooms arewell equipped gymnon smoking roomfew monthsroom service isminutes from the airportmain hotelroom was largebuffet lunchclean rooms
Stayed at this hotel for 6 nights and without fail every night on every screen in the bar/lounge was football (soccer). This hotel needs to appreciate that not all residents or guests appreciate wall-to-wall screens of football. I asked for the channel to be changed...More
This hotel is a bit of an oasis.
Western standards hotel in a good location near the airport.
The food was pretty good, and the waiting staff were very friendly.
The reception staff were certainly attentive and motivated, and very pleasant as well.
Thank Eddie G
Response from Mohamed E, Manager at Renaissance Atyrau HotelResponded 12 July 2018
Thank you for sharing your experience at the Renaissance Atyrau Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your...More
Due to summer heat me and friends visited terrace.. Service unfortunately became worst comparing last year conditions/ Service people was not polite like why you came..! Orders came late and no excuse..I believe they need training how to smile and service..More
Thank A.Can C
Response from KHomsi, Manager at Renaissance Atyrau HotelResponded 20 June 2018
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent visit. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent visit...More
It's not a bad hotel but has strange quirks. The club level rooms are a good size, very clean and probably good value for money. Be prepared for hot rooms as air conditioning is inadequate and obviously centrally controlled to stop in the night so...More
Thank John O
Response from KHomsi, Manager at Renaissance Atyrau HotelResponded 23 April 2018
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Renaissance Atyrau Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More
The hotel is located in the center. The rooms are clean and comfortable. The restaurants are good to enjoy breakfast, lunch and dinner. The pool and sauna are big advantages of the hotel. Personnel is friendly.