Absolutely worst experience. Poor customer service. Booked a room for 6. The staff gave us a room right beside a function hall. They never asked me if its ok to place us right beside the function hall and they did not inform us there is a function until 10pm. The room is vibrating from the loud music. Giving us a headache. When we came in, no tv because cable connection is intermittent. No hot water and the staff took ages to fix. I would never recommend anyone to check in, try or book here. We wanted a relaxing experience that we thought the place offers its guests but we experienced the opposite. Not worth the price.
The stay was amazing. the room we got was clean and comfortable. Best price for 2 adults and 3 kids. We gt the Package ride at 750 each, and the kids had the best experience ever. But, during our last night of stay, we went out of the area to do some horse riding. We got back at around 6 pm to order our dinner. The staff told us that they are closed, and that last order was 5 pm. I told her upon check-in, the receptionist informed me that last order is at 6:30 pm, it is even indicated in my welcome letter, and it is only 6 pm. She just said I am sorry, we cannot take any order anymore, we called the rooms, but there are no answer. She reasoned. I replied, this is a park, naturally, no one will just stay inside their room. Still they insisted that they are closed. So I asked her if they could consider, as I have 3 kids and we don't have anything to eat. She said I am sorry, you can go to the hotel on the other side. They are still open. And anyway, their serving is good for 2-3 persons. And that was really frustrating, and a very poor service at all. That a hotel will let their guests starve. I have to go out of the facility, walk for 15 minutes going to the other hotel, Pine Grove, and oder from them, and walk another 15 minutes back to our hotel late in the evening. SO, never again . Shout out to the Bumper boat staff, Luge staff and driver, ticket booth staff, etc. they were all amazing. Restaurant, thumbs down.…
It was our first time to book and stay at Dahilayan Forest Park and it exceeded our expectations. A pleasant and a cozy room/place to stay. Everything was cleaned and sanitized prior to our check in thus, it was definitely worth it! Though we didn't got the chance to roam around when we arrived since its raining but nonetheless, we had fun staying over the night and we were comfortable during our stay. It was a Home away from Home. Highly recommended!
Loving the family oriented vibe of the entire place! Room has excellent view, amenities, and my 3 kids loved it. Thank you for accommodating us! The place is indeed highly recommended. It has good food and plenty of fun activities to experience with an entire family!!! ❤❤❤
The best for family vacation..👍👍👍 The room intended for family guest was awesome and clean. It was our 2nd time to visit this place but still not enough so we have to go back again soon since the kids enjoyed the place and rides.