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Holiday Inn Express Cincinnati West, an IHG Hotel

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5505 Rybolt Road, Cincinnati, OH 45248
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Traveler (27)
Room & Suite (28)
Dining (14)

About

#27 of 51 hotels in Cincinnati
Location
Cleanliness
Service
Value
Our newly renovated Cincinnati hotel is centrally located to where you want to be! Located only 10 miles from downtown Cincinnati, the Holiday Inn Express Cincinnati West is central to Cincinnati's business centers and tourist attractions. Located off I-74 at exit 11, Rybolt Road and only 15 miles from Cincinnati-Northern Kentucky International Airport, your hotel is within just a few minutes of four Cincinnati convention centers and numerous higher education institutions such as University of Cincinnati, Xavier University and MT. ST. Joseph University - MSJ. Our Cincinnati accommodations also offer close proximity to many corporate businesses including Proctor & Gamble (P&G), General Electric (GE), Kroger Company and KAO Brands. Getting to tourist attractions is easy from your western Cincinnati hotel which is only a short drive from downtown Cincinnati and Newport on the Levee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Salon
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English

Location

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Contact
5505 Rybolt Road, Cincinnati, OH 45248
Getting there
Cincinnati/Northern Kentucky Intl Airport16 kmSee all flights
Cincinnati Municipal Airport23 kmSee all flights
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211Reviews4Q+A37Room tips
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S A wrote a review 1 Nov
5 contributions
The room and hotel were clean and comfortable. The property feels fresh enough. No complaints at all with any of that; expectations fully met. The stars were the 2 staff members with whom we interacted. I should have noted their names. The lady at the front desk answered right away to provide availability and rate as we approached the area, and was great on the phone and upon arrival. Friendly, welcoming, professional, and efficient. Really good. And we interacted both mornings with a super lady at breakfast. She was so sweet. She saw we had yogurt and suggested we try a certain yogurt. She took our plates when finished. She even packed up a to-go bag of the yogurt and brought it to us, without asking, including the spoons, napkins, the whole deal. Though not expected at all, her service was far better than many sit-down restaurants. Expectations vastly exceeded. I hope management sees this and commends that lady; I think she'll know who she is. Nothing not to recommend here. Great stay, would stay again, 5 stars.
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Date of stay: October 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelGirl1020 wrote a review Oct 2022
47 contributions13 helpful votes
Stayed for the weekend. Public spaces were clean and updated. Towels and linens could be a little brighter/whiter/bleached. All staff was friendly and attentive. The breakfast was hot and the area was clean and well kept. Nice variety of foods and juices available. Room was ready upon arrival and everything in working order.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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beachlady3 wrote a review Jul 2022
Any Beach17604 contributions141 helpful votes
Stayed here for two weeknights recently. When first entering my room, it was absolutely freezing!! Temp on thermostat was set at 52F!! Fifty-two!! I quickly turned it up to 72 which is where it should have been. (or between 68 and 72 anyway) When I woke up the next morning, I noticed it being very humid in the room. Weird! I came back to the room later on that night and it was even more humid. Everything was sticky due to the humidity in the room. The AC must not have been working properly. And it was a bit loud, cycling off and on all night. Big pet peeve of mine!! The coffee maker in the room still had an old used Kcup in it which I had to throw away, and the maker didn't work at all after that. Clogged up maybe? So I had to put some clothes on and go to the side of the lobby to get my coffee. The free breakfast was very good as usual. It was surprisingly crowded for a weeknight, but it was not loud, thank goodness. Also, the rates for a weeknight were higher than I thought they should be. I did not see any housekeeping personal the two days I was there. Thankfully, I didn't need anything from them.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jetsly wrote a review Nov 2021
Minneapolis, Minnesota1383 contributions210 helpful votes
This hotel is conveniently located with regard to I-74. The room was clean and quiet, the breakfast the usual HIE fare. We appreciated the mini-frig and microwave in the room. Alas, the hallway was indescribably dirty, as if no one had vacuumed or shampooed the carpet in ages. This may well be due to staffing issues, but over the past year we have stayed in dozens of hotels that are short staffed yet still manage to keep the facility clean. If staffing in the housekeeping department is the issue, then management needs to come up with a new plan that takes this reality into account.
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Date of stay: October 2021
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ThomasZook wrote a review Oct 2021
Grand Rapids, Michigan60 contributions86 helpful votes
This hotel was a breath of fresh air. As Marriott Lifetime Titanium and nearing Globalist with Hyatt, I have found many properties declining in their standards. Staff were most impressive: Kathy and Debbie at the front desk were exceptionally engaging making me feel welcome throughout my stay. The soft-spoken lady serving breakfast was warm and cheerful. Ms. Wilson in housekeeping was most helpful with a great sense of humor. Our room was clean. The four pillows were both feather and foam. All our needs were responded to promptly and with cheerfulness. It was a hotel to remember!
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Date of stay: October 2021
Rooms
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Christie M wrote a review Jun 2021
5 contributions
+1
This is an awful hotel. Very dirty. No management oversight or attention to quality. In the front of the hotel sits a broken down car that has clearly been there a long time. Housekeeping is terrible. Both of our rooms had no toilet paper. One bed lacked a sheet. Another bed had a sheet with a dirty boot print on it. The Kleenex box was completely empty except for 2 wadded up used Kleenex at the bottom. The carpets not vacuumed. When the Manager contacted about these issues, he blamed it on lack of staff/ COVID. However, there is NO excuse for lack of oversight of current (rude) housekeeping staff. Why not do quality checks to be sure rooms clean?? Why not TRAIN your staff and take responsibility for providing quality service? Can I pay a “COVID rate” then?? To correspond to the crappy conditions this hotel provided my family ?
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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A H wrote a review May 2021
4 contributions
The bad reviews made me nervous, but we decided to give it a shot given that we were traveling for a funeral and had little time to research the area. Unfortunately, the negative reviews were right. The first room we were put in had no working air conditioning, and the room was 97 degrees. The manager gave us a hard time about changing rooms until she realized we’d been put on the wrong floor (we were on the third, pets can only be on first and second floors) and suddenly there was a new room available. Things went from bad to worse when the second room we were given had a tub full of excrement. Our kids ran into the bathroom and were inches away from raw sewage. The manager again could not have cared less; she stated that there was no housekeeping on site (at 3pm in the afternoon) to fix the situation. This time we were moved to a standard queen room despite reserving a king room. We would not have chosen this hotel had a standard size room been the only option. The health department should inspect this hotel given its terribly unsanitary conditions. During our 4 day stay, we only saw housekeeping one time. We resorted to running our own trash out to the dumpster. We were told the general manager would call us; that never happened. There’s a Hampton Inn opening down the street, avoid this hotel and stay there if you have to be in the area. This place could have potential given there’s so few options on the west side but it’s very poorly run and quite dirty.
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Date of stay: May 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Cincinnati West, an IHG Hotel
Responded 7 Jun 2021
Hi ahE4461KA, Thank you for taking the time to express your concerns. I appreciate your choosing us for your family getaway. We strive to exemplify a hassle-free experience and friendly services. I am sorry we could not meet your expectations of the IHG hotels and Resorts standards surrounding the room cleanliness, maintenance issues of the air conditioning unit, and the level of customer service you received. I will pass on your valuable feedback to the managerial team as a reference to identify and enhance the lodging experience we provide. I also sent you a private message to ask for more information about your stay. Again, I appreciate your review as it allows us to understand what we must do for our guests to accomplish guest satisfaction. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
redhills585 wrote a review May 2021
Oregon51 contributions10 helpful votes
Stayed a week while visiting family as it was the closest hotel. Worked well, clean, polite staff and spacious breakfast room. Typical hotel type breakfast that is served up by staff for oovid safety which was fine. The staff was cheerful and helpful in the breakfast area. Pool is closed, with landscaping going on. We had reserved a larger room with deck so had a little extra space. Room was serviced daily. Large super market across Harrison and several restaurants close by. It was quiet at night which is always important.
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Date of stay: June 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ava wrote a review Apr 2021
Niles, Ohio77 contributions6 helpful votes
Stayed here overnight, passing through. Requested a room with a balcony, but upon check in, the lady said because I had dogs that we had to stay on the bottom floor on the end. That was a bit upsetting. The room ended up being "ok". It was clean and comfortable, and she at least gave us a room with a patio slab with sliding doors, but no patio chairs to sit on when all the balconies had their own chairs. The breakfast was not bad. It's served from 6:00 a.m. till 10:00 and we got there at 9:30 and it's a good thing we did because they started closing up. The breakfast staff was very nice though, and offered us seconds on everything and even asked if we wanted to take it back to our room. would probably stay here again in a pinch, as there are not many pet friendly hotels with balconies, but you will be charged a $30 extra fee for your pet.
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Cincinnati West, an IHG Hotel
Responded 18 Apr 2021
Hello aylas460, Thank you for your stay and for taking the time to share your review. While I am glad that you're pleased with the room cleanliness and the breakfast options, I am sorry to learn about the issues encountered at check-in and the room allocation. We want to ensure our guest always have a great and seamless stay experience. Rest assured that I have relayed your comments with the hotel management as a reference for the necessary improvements. I also sent you a private message to further reach out to you. We hope that you will consider staying with us again when you travel back to the area! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catherine P wrote a review Nov 2020
Mobile, Alabama50 contributions10 helpful votes
We’ve been staying here for 15 years when we cone to town to visit our family. The hotel was recently renovated and is nice. Bed is comfortable and the bathroom is nice. They now provide Mr. Watkins brand shampoo, conditioner and body wash in pump bottles mounted in the shower. There is also a nice hair dryer, Breakfast is still grab & go but theirs is scrambled eggs, bacon or sausage, biscuits and gravy and cinnamon rolls. Hotel is convenient to lots of shopping.
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Date of stay: November 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$120 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cincinnati west hotel cincinnati
LOCATION
United StatesOhioCincinnati
NUMBER OF ROOMS
115
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HOLIDAY INN EXPRESS CINCINNATI WEST, AN IHG HOTEL - UPDATED 2022 Reviews & Price Comparison (OH) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Cincinnati West, an IHG Hotel
What are some of the property amenities at Holiday Inn Express Cincinnati West, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Cincinnati West, an IHG Hotel?
Conveniently located restaurants include Sakura, Skyline Chili, and LongHorn Steakhouse.
Are there opportunities to exercise at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Cincinnati West, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Cincinnati West, an IHG Hotel?
Many travellers enjoy visiting William Howard Taft National Historic Site (15.6 km), The Betts House (15.4 km), and Hauck House Museum (14.3 km).
Is Holiday Inn Express Cincinnati West, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.