The concept of the hotel is great! Very quaintly decorated, all the rooms were unique. We enjoyed sipping a bottle of wine we brought in the small cozy room with the organ late one evening. Our stay was on a Tuesday and Wednesday night so we almost had the place to ourselves. BUT—-Here’s the problem. Several actually that guests should be very aware of……I attempted to call the hotel and someone took my number and said someone would call back (never did) I need a gluten/dairy free diet and was trying to determine if there would be anything I could eat for breakfast. I also inquired if there was a toaster available as I would bring my own bagels with me. No reply. Mind you I called 2 days in advance. I brought some gluten free donuts (not my first choice) which, thank God I did because all I could have eaten was an apple and some blueberries and just like everyone else I do like something with my coffee. 2nd there is no elevator so be aware these are steep steps and if you have arthritic knees you will be on the 2nd or 3rd floor. Again wouldn’t be a problem as much if they would have been kind enough to leave a spare roll of toilet paper in my room and I didn’t have to go find my own in the middle of the night…I had to get dressed (at 4am) and go find some…..I had to take it out of a downstairs bathroom near the bar….seriously I had plenty of towels….NO TOILET PAPER.!!! To add to it I rely heavily on holding the banister which was covered in garland and Christmas bulbs…beautiful until someone falls down your steps because they can’t hold onto the banister. On the second day nobody had come to empty my trash, give me clean cups, make the bed or pick up dirty towels. So it all just laid there for two days. There was NO service offered whatsoever in the cleaning department. For $160 a night why isn’t this done? …towels and dirty glasses/cups should always be replaced in my mind. Hotels with 100s of rooms can do it. The coffee machine in the room sucked….it made colored water with grounds on the bottom….so NO COFFEE until 9 which as you know…many of us get up earlier than 9. Again the hotel was lovely but the services offered were terrible overall. Also, if you are female and put on makeup…the lighting was terrible in the Bach room, but that’s a feature of the hotel, very dark rooms. …
We stayed here just one night while in town. This place has character. I highly enjoyed our stay. We were in the Beach Room, which was appointed nicely. The only ding I can give this place is that there are no real curtains to black out the light in the morning. They do provide eye shades for this purpose, but I'm just not a fan. For myself, this was not that big of deal because I am an early riser, but it was a slight issue for my husband. Just mentioning it so you are aware. We did stay when they offered a breakfast the next day, which was also a nice treat. Highly recommend getting the waffles if they offer them while you stay. The location of this place is pretty great as well. we felt super safe and it is very close to one of the free train stops that can take you to multiple places around the city. I absolutely would stay here again in the future.…
A physically engaging and unique property, nicely kept and well-supplies rooms. Some staff issues however. The young man (20-30 something) who led me (age 65) to my second floor room didn't offer to help with my bag (just bad manners as well as bad service) and the young woman managing the continental breakfast was unnecessary waspish and deliberately unhelpful to a guest who arrived at 8:55 for the 7-9am service, refusing to seat her for the SELF SERVICE cold buffet until the guest insisted. I wouldn't go back.
What a fabulous stay! We came down during the Blink festival, and the hotel was in the perfect central location! Everything was just right. Charming room, comfy bed, yummy food (the breakfast strada was amazing). We felt right at home. Big shout-out to Melissa, our inn keeper, who anticipated our every need, and was so helpful with recommendations and advice about the area. She was great with advance texting with details, leaving nothing to chance. Just charming! We will be back!
We loved this hotel! All the rooms decorated after composers made it quite interesting. Our room did have an ensuite bath (which I had made sure of) and everything was tastefully appointed. It was very quiet, hostess was so helpful, and having safe secure parking (included in the price) was wonderful! Had not seen a garage with crystal chandeliers before! We had both the weekday and weekend breakfast altho we had to leave early on a Saturday. We found the bed quite comfortable and would definitely stay again. We heard some of the jazz but were unable to eat there as we were meeting up with family.
Stayed in the Beach room. So comfortable! The bed was great, all the little decorative touches in the room were great. Continental breakfast was ample and delicious. Service was amazing - special thanks to Lukas for helping me get settled in when I arrived in a flustered state. (Be sure to get detailed instructions about the parking garage on your first stay.) We had dinner listening to jazz on a Friday night and dinner was terrific - the steak was cooked perfectly. The omelet at the full weekend breakfast was also perfect. The location is perfect for walking around the OTR, as Washington Park is just down the block. This is a "will definitely stay again" place!
Room very tastefully furnished. The outside patio was terrific. Wonderful and accommodating check in. Helped carry bags up and then down when we left. Very clean. I only wish we could have dinner here but we were on a night the restaurant was closed.
This hotel sounds quaint and they have a great concept- historic rooms in a small boutique hotel. However the execution needs a lot of work. Mattresses and bedding is in sad shape. We had a very difficult time sleeping on the mattress. Never a good sign when you wake up exhausted... Linens felt low quality and worn. Temperature was an issue. The rooms are heated with radiators, which are imprecise heating methods. They added a wall mounted heating/cooling system. We had the wall AC unit fighting the radiators all night, and could never get the room to a really comfortable temperature. Two of the rooms do not have en-suite bathrooms. They are located down the hall. They are assigned to a individual room, so you don’t have to share with others, but you may have to walk to the end of the hall. Because only 2 of the 9 rooms have this situation, we missed that info when booking. To be fair, it is disclosed on the website when reviewing those 2 particular rooms, but it’s easy to miss. Be sure to review your room choice carefully to ensure you know your bathroom status. Secured parking is provided, but it is a block away, which is inconvenient when it’s raining. Be sure to check to ensure that the restaurant will be open/live jazz provided. The restaurant was closed when we visited for staff holidays. However this wasn’t noted in advance and has that been critical to our stay, we wouldn’t have been able to cancel with their strict cancellation policy. Overall, there are a lot of caveats, things to know, passcodes to use, exceptions, etc that make this a hotel for only experienced travelers to use. My parents would have been confused by the many things that have to be explained and followed for everything to “work.” For the same price they could stay at a full service hotel and not need to figure so much out. I think the hotel has a lot of potential- historic building next to the Music Hall. However, updates are needed and simplification of processes also needed to make it not so much of a chore to be a guest. …
We stayed at the Symphony Hotel during Blink and it was a great experience! The Bach room was very comfortable and the breakfasts were delicious. We especially loved the Jazz trio downstairs on Thursday night after an wonderful evening of lights.
We were fortunate to stay at the Symphony Hotel while attending the Cincinnati Blink festival. The Copland room was extremely comfortable and the period furnishings quite nice. Shane checked us in and showed us the room. We ate dinner in the hotel and it was extremely delightful. The location in Over the Rhine was perfect for attending Blink and for getting around the city. I was also impressed with the private and secure parking garage around the corner. Our morning breakfast was delicious and Shane did double-duty as our waiter. Overall we had an excellent time and will definitely be back!