Great experience. The hotel was wonderful, especially thanks to Debbie who always made breakfast at the Phelps such a pleasure. The rooms were clean with great views, and the staff was friendly. The location is also nice - right next to a green park.
We arrived a little early for our two night reservation.so our room wasn't quite ready. The front desk immediately offered us an upgrade to a wonderful suite. The entire staff from the valet, breakfast crew to housekeeping were exceptionally courteous and helpful. Our room, as was the entire building, very clean. Five stars from us!
The staff were all so kind, helpful and friendly! We ate there a couple times and the food was excellent, drinks were great and they featured local breweries. The room was very clean, the whole hotel was very clean. Beautiful room with great views with a nice small park across the street and you can walk to many places but where we planned to visit were a bit farther but driving in town was simple and their valet were very quick, our car was always there before we went to get it. Don’t miss the cute courtyard with the lovely fountain and the rooftop bar is a must! Live music and fantastic views! Love old buildings as hotels- nicest Residence Inn we have visited!
I called close to last minute to try for tickets for The Top of the Park viewing event for fireworks. Karen Beckley was wonderful in assisting me with making the right reservation for accommodations as well as a great way to enjoy Cincinnati Riverfest Fireworks and wake up to an excellent birthday breakfast. Not only Karen, but the entire hotel and event staff were helpful and cheerful as our hosts for our stay. As a lifelong Cincinnati area resident, this was the first time to stay over in the city instead of making the drive home for the night. I highly recommend this approach for anyone attending an event in Cincinnati. We are likely to return.
The staff was very nice and super receptive of our large group! The breakfast was good and everything was kept stocked and the tables remained clean. The rooms were spacious and the full kitchen was nice. I also appreciate how quickly the valet could pull my car around.
We visited The Phelps, A Residence Inn in Cincinnati and was extremely pleased with the excellent service. We were greeted with a warm hello by the Valets and also the staff at the desk. Our rooms were large with a nice kitchen area, restroom and TV room. The bed was comfortable and the room was very clean and quiet. The best part of the stay was the complimentary breakfast buffet and the outstanding breakfast staff. They all greeted us and asked if we needed anything many times making sure we were well taken care of. Debbie, Angie and Tasha were outstanding providing a delicious breakfast and giving us phenomenal service. Probably the best breakfast and coffee we have had in a long time. I definitely would recommend this hotel if you are visiting Cincinnati.
This hotel has everything we could have wanted! The atmosphere is great and the staff is all so very nice and welcoming. Shout out to Shyellis and Kim at the front desk. They are amazing and will tell you everything good to do within the hotel. Another shout out to the breakfast staff Angie, Debbie and Tasha who supplied a better breakfast than I make at home! All in all just a great date weekend for myself and my fiance made better by the awesome staff. The GM Paul Pisegna has definitely assembled a dream team!
We had an awesome time at the Roger Waters concert in Cincinnati! The hotel was within walking distance of the venue. Everyone at the hotel were extremly friendly and helpful. We had a great conversation with Ken (who was overseeing breakfast) the following morning. He takes great pride in making sure everything is in order and running smoothly for the guests at breakfast. The chef Angie made awesome scrambled eggs! Best we have had at any hotel. I highly recommend this hotel!!
We had a blast in Cincinnati this weekend, and the staff just added more flavor to the visit! From the valet young men to kitchen staff kudos. To Stephanie, Shaun Ray, Brenda, Angie & Ken and the valet y’all were wonderful. Continue the good work.
Dinner and drinks at Phelps rooftop bar. We had excellent service and a perfect view of Friday night Reds fireworks! Such a fun atmosphere and beautiful hotel. If you are looking for a fun place to meet friends this is the place!