I stayed at The Westin Cincinnati for a work conference in September 2022. The facility and my room were clean. The housekeeping staff seemed to always seen as I walked to/from my room which shows how attentive they are. My flight was 6am so I was flustered when I got up and forgot everything hanging in the closet, including a suit and dress shirts. When I got home I recognized this and immediately called the hotel and talked to Thelma who was amazing to deal with. They quickly found my clothes and shipped them to my house. She was very understanding of my mistake and accommodating to make sure I got my clothes back.
The rooms have been updated since I stayed 3 years ago. Love the new shower heads. Nice that they save plastic by having soap, body wash and conditioner in large bottles instead of the small throw away ones. I had a bum knee so needed some extra help. The gentleman who checked me in helped get me a room by the elevator. Tanesha who works at front desk was extremely helpful in helping me extend checkout for another hour and checking my bags while I was at a conference. She was very attentive and helpful! Overall very nice stay and hope to be back soon! Thanks!
Great service!! Everyone is so friendly throughout the hotel. We appreciated being recognized as an Elite Member too. The hotel is also very clean! The breakfast omelette was cooked to order and delicious! We will use this as our new go to hotel in Cincinnati.
Gary, at the front desk, is one of the most seasoned and experienced in the business. His ability to navigate needs of the clients, and match them for a room to best meet their desires is extremely rare and exceptional! The cleanliness of this hotel, especially post-COVID, gives an immediate comfort and assurance of quality and care. This will be my ultimate destination next time in Cincinnati. I will ask for Gary in advance!
I booked a stay here for a work trip. Parking in the Fountain Square garage was easy and there were plenty of spaces. I arrived early, but I was able to get a room and get checked in without any problem. All of the staff were friendly and Tanesha was very helpful and knowledgeable about the hotel and surrounding area.
Paul M. the bartender for The Westin Cincinnati is absolutely amazing. He made me feel relaxed and welcomed during my business trip. Definitely recommend the hotel and especially the bar if he's working.
This is my second time staying at The Westin and I feel like the hotel could have more perks for as much as it cost. However, Tanesha made this experience wonderful. She was very pleasant and professional and took the time to upgrade our room due to me being a Marriott Bonvoy member. The rooms were clean and beds were comfy! I would stay here again. Thanks again to Tanesha for making this the most comfortable experience from the moment we checked in!
Although you can never really go wrong with a Westin, this one is nice and clean, but you can tell that it is aging. The amenities & the rooms are very nice however, between the lobby and the commute down to the parking garage, it’s confusing. The amenities details are somewhat misleading as it said that Parking would be $20 daily. This is incorrect because the parking garage is not affiliated with the hotel and you need to pay the fee every time you go in and out so rather than being $20 a day it came out to be closer to $80 a day for me. There is also valet parking, but because I was looking for the self park, I didn’t even explore that option. Had I known that the south parking was not part of the hotel, I certainly would have. The location is fantastic and there is a great cigar lounge just across the street that I really enjoyed. It’s the third oldest cigar lounge in the USA so definitely a must visit for any cigar smoker. I think next visit I will try the Renaissance and see if that is any better…
Awesome Show as usual (about my 30th attended) Better every year! Love the Cincinnati-Covington/Newport area. We stay in Newport, near the Levee, and board, BB Riverboats "Belle of Cincinnati" for the very BEST seat in the House (on the Ohio River) for the Finale of Riverfest, the "BIG BANG" AMAZING, strongly recommend this Labor Day Weekend visit!!!
The hotel is located right next to the Fountain so if you are looking to be near it then you can’t get any closer. Carew Tower and the bridge are just a short walk away. Parking was hard to navigate as their main garage was closed. My main issue is the front desk person that checked us in. The guy didn’t recognize my gold bonvoy status, said the hotels were completely booked, and put our two rooms in the worst floor next to main buildings exhaust fans. I went back downstairs and spoke to another front desk guy, Sean, he took care if it and put us in different rooms on higher floors. Obviously the first person was a complete liar, he was not very pleasant. Too bad I didn’t get his name to let everyone know on this review. Otherwise the hotel is a little on the older side, and wasn’t very clean. Seemed like the bathrooms had blood or some stain on the doors. We only stayed for one night.…