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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (1750)
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A note from Sheraton Waikiki
Updated 14/09/22

About

#34 of 93 hotels in Honolulu
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Waikiki is a hotel in the heart of Waikiki Beach, Honolulu, Hawaii. We sit on Oahu's oceanfront and offer Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. Our hotel near Diamond Head is the perfect Honolulu destination for an unforgettable wedding or honeymoon.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Game room
Snorkeling
Water sport equipment rentals
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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7605Reviews230Q+A100Room tips
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Most Recent
RockeeRhode wrote a review 26 Sep
Orange County, CA36 contributions57 helpful votes
I stayed at this hotel due to a wedding event and I'm glad I did. The hotel is clean, all of the workers I met were super friendly/helpful and the rooms are very nice. The recent remodel gives this place a new lease on life. The only negative is there really isn't any beach in front of the hotel. Depending on the tide, there might be a little but but you'll have to go to the properties next door. Not a big deal but I was highly surprised given the photos that are shown on the website. I'm told there has been beach erosion over the years and it wasn't this way in the past (perhaps long ago). But not a big deal and the water is perfect. Also, there is a Ukulele store in the hotel and they have free lessons every day. It was a lot of fun and I brought home a new Ukulele to keep the Aloha Spirit flowing.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 2 days ago
Aloha RockeeRhode, Mahalo, for the great review and for choosing Sheraton Waikiki while you were in town to attend a wedding. We are pleased to know our associates made your stay memorable and that you loved our spacious accommodations. We hope you will make us your home whenever you are in the area. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
822jordan wrote a review Aug 2022
Washington DC, District of Columbia3 contributions3 helpful votes
Hotel's Favorite
This is a nice property. It was our first time visiting Waikiki and our first time staying at this hotel. The hotel is right in the heart of Waikiki and close to many great restaurants and shops. The hotel is very open and has a lot of amenities. We booked a city view, but as a Marriott elite gold member, we got upgraded to a partial ocean view (that also had a great view of diamond head). When we arrived around 1:30pm there was about 6 people in the standard line, but we were able to bypass that line as a Marriott elite member and check in early. Allison at the front desk was helpful and kind. Pros: - Rooms are nice with great views - The standard room has a mini-refrigerator - There is a tour pick-up area right outside the hotel, so our day tours were able to easily find us and pick us up. - The standard rooms have bidets which is a nice unexpected feature - You get a rubber wristband at check-in instead of a key card which was very convenient so that you didn't lose your key while you are out and about. - Plenty of elevators so you don't have to wait too long - There are laundry machines on site (you can use your credit card to pay) Cons: - Breakfast onsite is way too expensive. - The spa and the club lounge were both closed during our stay. - The whole area is very busy (this isn't the hotel's fault, just a product of the environment of Waikiki) Recommendations to future travelers: - With your resort fees, you get access to book various activities. Would recommend booking these in advance. You can book them up to a week in advance on the hotel's website. We did the stand-up paddle board lesson on the beach and the haku bracelet-making class. Both were good. - The breakfast options at the hotel restaurant are pricey (i.e., it was $30 for an omelet). But the hotel has various floors with shared microwaves. We brought breakfast burritos and heated them up in the microwave to save some money on breakfast. - We ordered a cake from Tropicakes for my birthday and the hotel kindly accepted the delivery and kept the cake in the fridge until we were ready for it. - Waikiki beach is next to the hotel and there is a calmer beach just slightly north. Bring your beach shoes since the rocks made them absolutely necessary. - Our room was on the 6th floor on the side of the hotel that is next to the kids pool. When our patio door was closed, we couldn't hear the noise - but it was fairly noisy with our door open. It was fine for us, but if you are looking to sit on your balcony and want some peace and quiet - I'd recommend a higher room and perhaps on the other side of the building not near the kid's pool. - We were traveling with another couple with no kids, but this hotel seems ideal for families. We saw some of the other hotel areas down the beach and this one has the best pool areas by far.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 5 Aug 2022
Aloha 822jordan, Mahalo for being a valued Marriott Bonvoy Gold Elite member and for choosing to stay at Sheraton Waikiki on your first visit to the area. We are delighted to read your summary of your enjoyable stay with us. It is nice to hear your appreciation for our hospitality, facilities, location, and accommodations. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. Mahalo again for your recommendations and a belated birthday wish from all of us here. We look forward to our next opportunity to provide you with another exceptional stay. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davidmI7880VZ wrote a review 26 Sep
13 contributions14 helpful votes
It is everything you expect a Sheraton hotel located right on the ocean should be. Clean hotel and rooms, consistent Marriott experience, and an excellent staff. The infinity pool doesn't have a swim-up bar, but otherwise the hotel had all the amenities I had expected.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan J wrote a review 25 Sep
1 contribution
We stayed on 9th floor this past week. Everything was amazing from hotel services, location and amazing housekeeper Roger on 9th floor! I've been to many different 5 star hotels and never seen person like Roger. He was amazing, always smiling and greet all the guests every time we saw him. He was always willing to help whenever we needed help! I will definitely recommend Sheraton Waikiki to others and will come back! You must book oceanfront room with diamond head view!
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Book oceanfront rooms with diamond head view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 2 days ago
Aloha ryanjE4447NG, We are delighted you chose Sheraton Waikiki for your visit, and we are pleased to know our associates, especially Roger, made your stay memorable. We will certainly share your compliments with him. We are also glad you liked our accommodations and enjoyed the amazing views. Thank you for your kind words and for your recommendation to our future guests. It was a pleasure hosting you, and we look forward to welcoming you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie J wrote a review 25 Sep
1 contribution
Everything was wonderful staying at Sheraton Waikiki! Oceanfront room is a must! We stayed on 9th floor and Roger was our housekeeper. He always greeted us and make us feel welcomed and care us. He made sure our room was clean and we have everything we needed.His customer service is beyond exceptional!! I will come back to Sheraton Waikiki next time I visit Hawaii.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Must get oceanfront room with diamond head view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauren D wrote a review 25 Sep
Kailua-Kona, Hawaii2 contributions1 helpful vote
We are impressed with the updates to the rooms. They did a great job making them fresh!. The guest service at the front desk and valet were very helpful and friendly. We had 2 rooms next to each other and both were very clean upon arrival and every day freshened up and cleaned. Nerita went the extra mile everyday with her friendly greetings and professional attention. Great experience!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 2 days ago
Aloha ldlaurend, We are delighted you chose Sheraton Waikiki for your visit, and we appreciate your loyalty to our hotel. We are glad you loved our newly renovated guest rooms and are pleased to know our associates, especially Nerita, made your stay memorable. We appreciate the acknowledgment of her dedication, and we look forward to sharing your compliments with her. We hope you will make us your home whenever you are in the area. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim wrote a review 24 Sep
Melbourne, Australia1 contribution
Had a fantastic family again staying at the hotel and very well looked after Nerita who was amazing and always really helpful and made our stay really enjoyable. Only disappointment is that we were staying in what were always Club suites and with the Club closed the hotel does not offer anything in return - apart from a box of chocolates? This is vastly different to the last time when the Club was under renovation and hotel at least provided breakfast in the main restaurant and coupons….so probably not good enough, and were somewhat unapologetic about it?
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Don’t stay in Club rooms if you expect what you get in other Marriott properties.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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J R wrote a review 23 Sep
1 contribution1 helpful vote
+1
I arrived to the Sheraton as a solo traveler. When I got to the room there were black marks on both of the beds streaks is what it look like and the fridge had an open beverage in it and it was dirty also there was someone else’s sock out on the patio there was someone else’s hair all over the bathroom floor the bathroom shower the sink and the drawer that had the blow dryer in addition there were roaches in the laundry room that they give you access to on top of that I called housekeeping twice to try to get them to clean the room the way that it should be for what I paid per night an nothing as a solo traveler that is disappointing and I won’t be going here again
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 5 days ago
Aloha jrR1330BT, Mahalo for staying with us and for sharing your comments. Exceptional service for every guest is our highest priority, and we want to apologize that this was not your experience. We have shared your feedback with our housekeeping associates and made the appropriate adjustments. We value you as a guest and hope that we have the opportunity to provide you with the hospitality you deserve on your next visit to Waikiki. Mahalo, Mari K. Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lighthousepam wrote a review 19 Sep
Orange, California84 contributions18 helpful votes
Really enjoyed our trip to Oahu. New things to see and old things to renew and remember. Pacific Aviation Museum had new things. Toured the tower which was very impressive. New air planes also under restoration . Thoroughly enjoyed the beach fireworks on Friday from the Hilton. Sheridan Waikiki was our home base. Beautiful location. Infinity pool great touch. Separate pool for kids. Numerous shops and eateries both on site and within easy walking distance. Our housekeeper, Nerita, was the most pleasant and caring individual. Such a beautiful person. She was Johnny-on-the-spot for anything we needed. Wishing there were more like her in the world.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 1 week ago
Aloha lighthousepam, Mahalo for being our guest at the Sheraton Waikiki. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, excellent customer service, and the many amenities we offer. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enceladus9 wrote a review 12 Sep
Shanghai Region, China17 contributions26 helpful votes
Most folks pick this place for the location. I was silly enough to do so. The hotel itself was a barely contained mess. Trying to get to the front desk was a joke. Lines were long all day. The rooms are also small and basic. I requested basic things for my reservation but they were obviously not done. We go on vacation to relax, not the be stressed by a poorly managed hotel.
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Date of stay: September 2022
Rooms
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Sleep Quality
Room Tip: Don't bother staying here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 2 weeks ago
Aloha Enceladus9, Mahalo for taking the time to provide comments on your recent stay with us. We regret hearing of your overall disappointment in your time with us and that we did not provide you with the wonderful experience that we strive to give every one of our guests. Should your travel plans bring you back to Waikiki again in the future, we do hope you will reconsider another visit so that we can show you our commitment to exceptional hospitality. Mahalo, Mari K. Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$490 - US$556 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton waikiki hotel honolulu, sheraton hotel waikiki, sheraton hotel honolulu, sheraton honolulu, honolulu sheraton, sheraton waikiki honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1772
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Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Waikiki Sunset Cruise with Live DJ (0.4 km), Breakout Waikiki Escape Rooms (0.2 km), and US Army Museum of Hawaii (0.4 km).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include STRIPSTEAK Waikiki, Honolulu Cookie Company, and Poke Bar.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Waikiki have an airport shuttle?
Yes, Sheraton Waikiki offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Waikiki have airport transportation?
Yes, Sheraton Waikiki offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.