The Outrigger Reef Resort was amazing! The entire staff was truly one of the greatest and friendliest groups I've ever encountered. Literally every staff member we encountered was extremely helpful and kind. Karson from the valet team was THE BEST! He's awesome! In addition to the amazing staff, the on-site restaurant has delicious food as well live music every night. I would absolutely stay here again and would highly recommend it to anyone!
TLDR Resort overall - 5 stars Service - 5 stars Location - PERFECT. Right on the beach, yet walking distance to an array of eateries, shops Sleep Quality - Incredible. Listening to the sound of the ocean, it doesn't get better than that! The bed and linens were so comfy and luxurious. Room - Beautiful. Bright. Airy. Clean. New! They recently did a renovation so the room was really new with all new furnishings and such! Cleanliness - So fresh and so clean. Thanks to Sonia D. who took care of our rooms. This is why we return year over year. But this year, something felt even more magical with the hospitality. Long Version: We were so excited to return to the Outrigger Reef after taking a pause on traveling due to the pandemic. We traveled as a family of 6 with 3 rooms in total booked. We have been visiting The Outrigger Reef for the past 20+ years because it has always been an excellent hotel located on the beach of Waikiki yet within walking distance to so many eateries, stores, and more. The excellent hospitality was felt from when we first arrived at the valet area. John (who we remembered from previous years) was there to greet us which was so nice to see a familiar face. I'm not sure exactly how many years he has been working at Outrigger Reef but he is a staple figure every-time we arrive in the more recent years. He always has the best recommendations. Then there was Deemer who was at valet and also helped with the bell desk and was so cheerful and offered suggestions. All the valet crew are always so cheerful and helpful, asking if we need directions, etc. always welcoming us back with such warmth and kindness. I wish I could have remembered all their names, especially the one who recommended Yogur Story as a breakfast spot, which did not disappoint. All I remember is that his fave were the Red Velvet Pancakes! After valet, we headed over to the lobby/reception area where we were warmly welcomed by Rick who truly embodied the aloha spirit and extended hospitality like no other....Aira was able to help us with arranging special gifting in the rooms prior to arrival. The resort manager, Ceci H. was instrumental in helping me plan surprise and delight moments for our family traveling and our vow renewals as well. Her level of attention to detail, thoughtfulness, and thoroughness is unreal, and I am so grateful for her support and hospitality from even before we arrived on the island. ! The property is extremely clean, airy, and comfortable. The renovations were so beautiful. Our rooms were always left clean thanks to Sonia D. who was very attentive and had a special skill of knowing when to clean our rooms. She was super sweet, genuine, and seems to truly enjoy her job. It was a joy to see her daily. Our room types were ocean view and partial ocean view which was worth the additional cost. There is nothing like listening to the sounds of the ocean when going to sleep, waking up, or just chillin’ in the room. And the view, just priceless. We could just sit on the lanai for hours. We brought many meals back to our room just to enjoy the sights and sounds. The restaurant on the ground floor was so convenient, with tasty food, and they had something for everyone in our traveling party (accommodating for some in the group w/food sensitivities). Our favorite drink…the “Lava Flow.” We learned of the Voyage 47 Club, which gives you a bit of premium access and are looking to explore what that looks like for our next visit! To all of the above whose names I mentioned, mahalo. To all of those whose names I couldn't catch (vacay brain), but worked from August 7 - August 14, mahalo. To the General Manager of this property, mahalo. And one more time, to Ceci H., mahalo. We don't do great things in life, alone...the vision, leadership and strategy to inspire your team to deliver exceptional service was seen and felt by our family. While the property, rooms, location are all 5 star...it's really the staff that made it special and stand out. This was a very memorable trip for us because of all of you. It's a trip that our hearts and souls needed after dealing with several tragedies and losses in our family and circle of friends during the pandemic. Thanks again for welcoming and greeting us and providing an amazing experience. With appreciation...RM…
We celebrated our 25th Anniversary with a Vow Renewal at the Outrigger Reef Hotel. We loved everything about our stay. There were 12 of us and we all had the best time! The Valet workers were so helpful and informative. The front desk was very accommodating. The food was excellent. We highly recommend this hotel and can’t wait to go back!
We had a 2 wk family vacation, with family members ranging in age from 5 to 70. I cannot say enough good things about this hotel or the staff. I have never been on a vacation where I felt so catered to. The staff is incredibly kind and extremely friendly and helpful. Feel free to ask for help getting around. Everyone from the front desk, to the lounge/meal staff, to the bell men and valets were able to answer questions and give us advice on places to go and see. I also was impressed by the housekeeping personnel. Every part of the hotel was clean and well-kept. Also, the housekeeping staff was so extremely kind, taking an interest in our family and our comimgs and goings. I honestly was sad to leave, not just because of the gorgeous location, but because the staff had begun to feel like friends. They took an interest in their guests, and the hospitality we felt is unmatched. I would come back here again in a heartbeat!…
This hotel is very nice, however the room we were given left much to be desired as far as the view. Ask for a room on a higher floor toward the beach side of the hotel. The hotel is right on the beach, but the beach itself in front of the hotel is miniscule. Luckily, there is a nice public beach right next door where you can swim in the calm waters or sit and sip an umbrella drink from a great little Tiki Bar called KoaOasis a short stroll away. Sunsets are awesome with Diamond Head in the distance.
We spent 10 days back in patadise & what a treat it was! The hotel’s renovation aren’t quite complete in retail shop area but the rooms are beautiful! The staff were all very gracious & helpful. It was a return trip & we will go back again & definitely stay at this beachfront hotel again! We highly recommend it! Photos were taken from our lanai. 👍🏻
The location is perfect - it's right on the beach, close to shopping, biki bike share, and transit. Totally worth it! Amenities - it's all there. Pool, restaurant, entertainment, some free activities, and places to chill. The team working - Stanley at the front desk, Leanne and Violet at the restaurant, Charlie at the pool, Leo at the bell desk - made this larger hotel feel smaller and more comfortable. Great folks. They were super friendly, especially because I was alone for a few days.
Loved everything about this place. Friendly staff, clean rooms, I would definitely come back. I really enjoyed the beach and the vowel renewel ceremonie offered at the resort, it was a beautiful experience.
Located in a great spot so it was easy to walk to shopping or restaurants if we didn’t eat in-house. Our room was very comfortable and quiet. The staff was always helpful and so very friendly. We enjoyed the pool and also the live music each night.
Recently stayed for a girls trip … week of Nov 4 ….. there were 3 of us and we booked a room with 3 beds … a little disappointed the room didn’t have a balcony and the view was of the hotel next door and their rooms ….. but other then that ( weren’t in our room much ) ….the staff was awesome …. The food and drinks were perfect……Roy and Denise in the bar / restaurant were so friendly….. all the staff we encountered were awesome ….. the hotel location was also great …. We could walk everywhere …. Walked about 8 miles a day …. Shopping and multi trips to the ABC store …. We rented beach chairs and umbrellas,…. Reserved a cabana one day ….. every thing was perfect …… Would definitely stay here again …..