We stayed at the hotel for a total of 6 nights and never received any housekeeping. Our garbage piled up, dirty towels were in a pile, and never got fresh sheets. We called 5 times and each time they said they were going to check on it or send someone up but nothing was ever done. Every time we needed towels, we had to find someone in the hallway or ask the front desk. The hotel is pretty rundown for the price that you pay to stay here. The complimentary breakfast was not good. Pre-made bagged meals because of Covid--which I understand but the sandwiches were pretty nasty. Only thing good about this hotel is the location.
Unfortunately, Waikiki isn't fully open at this time due to as Coronavirus and I wanted for us to stay at the Vive like we did last time but they were closed. So we had to do some more TA research and some reviews mentioned how clean Hyatt Place was and that was important along with a fair price and amenities. Hyatt Place checked all these boxes for us. Before leaving, I called to get a lay of the land and the person who picked up spent a good amount of time on the phone with me to give me the current situation and to tell me what was open or not open. I really appreciated this and this helped me make up our minds on this property. Arrival at night and checking in was smooth. We booked a partial oceanview king room and while it was a touch smaller than our room at the Paramount in Seattle that we had just left, we got used to it. The room had a large tv, coffee machine, safe, iron and board, fridge, small (SMALL) couch and ok bed (a touch mushy for my liking but no biggie). The bathroom had a large shower stall. We liked our room. The room was pretty clean - the controllers were even wrapped up for us. Only found a small piece of garbage on the floor by the trash can - also no biggie, I've totally forgotten what it even was by now. The hotel's fitness room is open for 4 people at a time. We used it about 4 times on our stay as it has a good amount of cardio machines - treadmills, ellipticals, 2 bikes - and a flat bench with dumbbells up to 50 lbs. Wish there was more weight stuff but no probs. There's also on site laundry machines - about 3 bucks to wash and 3 bucks to dry. We bought our detergent at Target in Kailua when we went there for food one day. The hotel also includes a generous breakfast - your choice among an egg sandwich (the Jimmy Dean ones you find at BP gas station stores), apples, hard boiled eggs, granola bars, juice, milk, and prepackaged muffins. It was a lot and I could never finish the whole thing so there were days when I asked only for an apple, eggs and granola bar. The 2 ladies who distribute the food were also very nice with smiles and greetings every morning. Coffee is by the side of the front desk and gloves are provided for you to handle the stuff. Again, cleanliness. There's a water filtration machine where we filled our water bottle daily. They have parking but it was full on our first day so PRO TIP - park it at the Banyan diagonal from the Park Hyatt because they have a weekly rate of 80 bucks which saves you a little bit of money because the daily rate at the Park Hyatt and the Banyan is 20 bucks a day. The Park Hyatt has a small pool, as well. It's on the 3rd floor next to the gym but we didn't use it. I mean Kuhio Beach is 3 blocks away. There's also a Dominos on site but didn't go. We did see that they did stay relatively busy though. We extended our stay by a few days but couldn't keep our room so we moved to a larger 2 queen room but facing the mountainside. This room was larger with a roomier living area than the king with the partial ocean view. Probably better if you've got kids and dont care for the view. We saw a glorious sunset from our ocean view one night but the mountain view had a glorious sunrise one day, as well. We would definitely stay here again. Picture of the sunset from the ocean king, picture of double rainbow from the lobby and picture of sunrise from the mountain double queen.…
We just came back from Honolulu where we stayed at Hayatt Place. We we very pleased with location and customer service. Checking in was a bit slow but we got hotel fee written off our bill in return. That extra couch in the room always helps when you travel with kids. Breakfast was provided every day , some get tired of it. I would add a microwave to the room amenities. I would rate it 9 out of 10 only because of 2 slow elevators and long lines . It hurts when you are on 16 floor ))
Excellent location, friendly service, quick check inn. Huge rooms with partial view of the beach. Comfortable beds, they have free breakfast but we didn’t liked it. The elevators is a bit of a problem. Too many people and because of covid only 4 at a time.
This was a nice hotel to stay at with a quality staff. It is within a couple blocks of Waikiki Beach for easy walking to swimming, shopping, or eating. A little loud at times due to loud traffic outside, but that’s expected with the location being so close to the busy nightlife.