Hilton Hawaiian Village Waikiki Beach Resort
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Full view
View all photos (13,550)13,550
Room & Suite (3755)
Pool & Beach (1794)
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What you can expect during your stay
- Face masks required for staff in public areas
Updated 10/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Hawaiian Village Waikiki Beach Resort
Updated 10/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#69 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
Hilton Hawaiian Village is Waikiki's only true resort destination located on the widest stretch of beach in Waikiki. Do as much or as little as you like on Duke Kahanamoku Beach & Lagoon, the world-famous stretch of pristine white sands and azure waters fronting the Hilton Hawaiian Village Waikiki Beach Resort. Unwind beside five sparkling pools, which include a 10,000-square-foot Super Pool and the multi-layered Paradise Pool, featuring dramatic waterfalls and one of the only water slides in Waikiki. In this inspiring setting, we provide our guests with a destination to find reflection, renewal and indulge in new experiences unique to Hawaii and Waikiki.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Poolside bar
Waterslide
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Pool view
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Japanese, Korean
Location
Full view
97Great for walkers
Grade: 97 out of 100
54Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
Nearby restaurants
Tropical Tribe
249 reviews5 minHealthy
Lappert's Ice Cream
1,245 reviews1 min
goofy cafe & dine
1,688 reviews3 minAmerican
Aloha Kitchen
422 reviews6 minAmerican
See all nearby restaurantsNearby attractions
Honolulu Cookie Company
407 reviews2 minSpeciality & Gift Shops
Friday Night Fireworks at Hilton Hawaiian Village Waikiki Beach Resort
565 reviews2 minTheatre & Performances
Hale Koa Luau
516 reviews4 minLuaus
High & Right Comedy Night
141 reviews3 minBars & Clubs
See all nearby attractions19205Reviews824Q+A100Room tips
Reviews
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This place is Garbage. Please please stay away. People are rude, hotel is very old, they over book the hotel, zero safety measures (you will get sick for sure if you stay in this hotel). Any one walking in the street can access the hotel (pool / restrooms / rooms) so it is totally unsafe. This hotel feels like public restrooms (any one can go inside and pee)
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
We stayed one night in the rainbow tower full ocean view and 6 nights in the grand Waikikian. The rainbow tower had an amazing view and it was just breath taking. We then moved to a time share room on the 27th floor with partial ocean view. The view was more city view but the room itself was high , spacious and well kept. The appliances in the 2 bedroom suite was modern and having a kitchen was very beneficial for us having breakfast before we leave for the day. The staff at the village was very courteous and friendly and we never had a problem. The lagoon was perfect for the kids and for novice scuba divers who are afraid of sharks in the real ocean (Like me) the lagoon gets crowed during the day so we usually go early. The beach was a little rough with a lot of rocks It was pretty good though. There are 5 pools an the property with some being adults only but we basically used the one near the gran Waikikian (3 levels with slides ) and the super pool. There are many restaurants nearby and prices are higher at the resort as expected but for the convenience and service it was worth it. We went to tropics twice and tried a few of the other cheaper take away places in the village. We mainly ate at Ala Moana mall food court and bought groceries at the foodland there…
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: You can view the luau if you stand by the grand Waikikian roadway ($169/ adult if you go in )
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
13 Helpful votes
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 9 Sep 2021
Aloha Harris, It's an honor to have earned your outstanding rating of Hilton Hawaiian Village! Our team was delighted to extend courteous hospitality to you. We're also proud that our spectacular views, spacious, well-appointed accommodations, and fantastic amenities made your stay enjoyable. Many thanks for your kind compliments and we hope to see you again soon! Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just reserved a room in the Rainbow Tower for next July. Brent helped me with the reservation and was outstanding. Looking forward to the trip, this will be my 3rd stay at this hotel and am really looking forward to it and it will be my 65th birthday celebration.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded today
Aloha Nancy, Thank you for the wonderful review! We're so pleased our friendly staff was able to assist in making your reservation, and we look forward to celebrating your birthday with you at Hilton Hawaiian Village. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The website really sells it to you, but overall I'd say I was quite disappointed with this "resort".
Let's start with the rooms: terrible, no microwave, "ocean view" was definitely NOT ocean view, needs renovation, and house keeping has not been by apparently they don't come for 5 days?? Also they nickel and dime you on the towels for some reason. When you enter your hotel tower, you get the feeling it is old and desperate need of renovations. Amenities: TOO many people in the pool, no pool service, we ordered a drink once but they never were seen again, there were no lounge chairs. GOOD LUCK getting a chair, you need to get there super early and try to reserve a spot as the masses all flood through the open gate to throw a piece of clothing or a towel on a chair. The pools are tiny. It's like they built the resort for X number of buildings and then built a few extra buildings but never added or expanded any of the pools. Or maybe the locals tend to slip in and use the pools along with us, I don't know it was hard to tell. Also, no life guards and only 1 of the 3 water slides was being used at one time so your kids have to wait like 15 minutes for each time they go down the slide. Price: WAY over priced for what you get. It's a zoo here. You get the feeling that this is a big joke and I am the punch-line. Everything nearby is super over priced, and everything in the hotel is terribly overpriced and mediocre at best (food). You'd think when you pay 20 bucks for a hamburger it's gonna be at least as good as McDonalds... but no, it was not. If you are gonna spend $4,000 on a vacation, save your money, spend a little bit more and go somewhere else!…
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Don't stay in TAPA tower, be very clear about which tower you want and view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded yesterday
Aloha Jonathan, In reading your review, it is clear that we failed to meet your needs and our standards, and for that, we are deeply sorry. Your feedback is valuable to our continued growth and development, and we will use it in our efforts to address your concerns and improve guest satisfaction. The next time you're in Hawaii, please consider giving us another try. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will cut right to the chase. Nothing about this place is relaxing. It's been years since I've been to the property and a lot has changed. To think that people save a small fortune to come here with their families, only to be nicked and dimed and have to endure overcrowded facilities and long lines. This was a business trip for me, extended a few days after. -Long check in lines are real - Read the reviews, get the HH App, check in to your room, activate the digital card. -Long queues and lines for elevators are real. Not to mention, some have no concept of how many people can actually fit into a lift, and their pool floaties. CRAZY. Don't try and use the elevators directly after the firework show on Fridays. You will be waiting a long time! -Rooms are dated, but pleasantly surprised by the size in the Rainbow Tower. -Housekeeping, non-issue. Just request daily when you arrive. -Starbucks - No mobile order. Be prepared for long lines. At 7:30 am, I was in line for almost 30 mins. Be prepared for long lines until early afternoon. -Towels - What towels! A green card gives you the privilege of obtaining one, I repeat one beach towel. The good if you're a HH Diamond Member staying on Points: -No resort fees -Daily food and beverage credit of $18 pp to use as you desire daily In summary, I would rate this property 2.5 stars. My advice, do your homework, be prepared, bring cash/credit cards, and manage your expectations.…
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Date of stay: August 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded yesterday
As a repeat guest, your feedback means a great deal to us, and we are deeply sorry for any way in which we failed to meet your expectations this time around. Our team is committed to guest satisfaction, so rest assured that we will reflect and determine the next best step to take in addressing your concerns and improving the experience we offer. It would be a pleasure to welcome you back in the future for the five-star experience we know we're capable of. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveled here on a solo retreat. Long line to check in but was upgraded upon check-in to a gorgeous suite overlooking the water and volcano. I had the time of my life. The service from beginning to end was impeccable. would definitely stay again :)
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded yesterday
Aloha, At Hilton Hawaiian Village, we work hard to provide experiences worth returning for! It thrills us that you had such an unforgettable time, and we're so glad you want to come back for more. Until next time, we wish you well! Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We arrived on the afternoon of Tuesday 2 August. I had read the negative reviews so I came prepared. The queue for check in was fairly short so I presumed we’d been lucky and wouldn’t have to wait long. Wrong. I really don’t know why it took so long. I’ve checked in to a lot of hotels and this was the slowest ever! When we arrived in our room (corner suite in the tapa tower) we were impressed at the size and space in the room (2 adults, 2 children, 14&10) however there were stains on the furniture and marks on the walls. After a quick once over with my flash wipes, I felt better and quickly forgot about it. One good piece of advice is bring some bin bags with you because the bins in the room are extremely small and fill up quickly. We had maid service everyday (although I did bring extra toilet rolls after reading one review). Thankfully, we didn’t need them. The view from our room was fantastic and we had front row seats for the spectacular fireworks display on the Friday evening. A particular issue we had was regarding breakfast. We booked through trailfinders and on our hotel confirmation, it said breakfast was included. When we arrived at the hotel, they said it was only for 3 people. We contacted trailfinders and they said it was indeed for 4 people. Each morning, we got told something different by the restaurant staff. On day 5 of 6, we were told that our 10 year old ate for free and the rest of us had $30 each. Luckily, trailfinders are refunding us the $60 extra the hotel charged us for our breakfast. This confusion and frustration was clearly caused by poor communication amongst the hotel staff. The restaurant staff should know what’s going on. The hotel was busy and the pools were crowded but it wasn’t really a problem for us because we made use of the beach each day. We didn’t get sunloungers and an umbrella because it was really expensive and the queue was very big. I had also read a lot of negative reviews about the lifts. In our experience , they were busy but we always got one quickly apart from one morning when we waited 15 minutes to get out of our tower. We would have gladly used the stairs but they were only for use in an emergency and the door to outside at the bottom was alarmed. There were plenty of shops and restaurants to choose from and the grounds are beautiful. Overall, we enjoyed our stay and probably would go back. - I added some breakfast pics and a couple of pics of the view from the balcony.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 2 days ago
Aloha, It was a privilege to welcome you and your family to Hilton Hawaiian Village. We take pride in offering everything needed for an incredible vacation, from 18 restaurants to dozens of shops and services. Providing flawless service is important to us, so we are very sorry for the confusion with breakfast and we'll work to improve our communications with our culinary team. We understand your frustration with the delay you encountered at check-in, and our team does what they can to expedite this process by circulating through the line to lend assistance. Despite this, we're thrilled you loved the incredible view from your room and it's wonderful you enjoyed our spectacular fireworks. Thank you for being our valued guests, and we hope to create more memories with you in the future! Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a stay at the resort starting on July 30, months in advance. Check-in time was 4:00 PM; we didn't arrive until after 6:00 and our room was still not ready. The staff didn't seem very concerned, even though we had a child with us. They finally offered a room with a king bed for 3 people. Our room was not ready until after 10:00 PM. This was over 6 hours after scheduled check-in. Instead of offering another night, they covered dinner. We were all exhausted and very disappointed.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 2 days ago
Aloha, We are grateful to have had the opportunity to host your vacation in Oahu. Our team understands how exhausting traveling can be, and we sincerely apologize for the unpleasant delay upon arrival. Please know that this is not a typical experience at our resort. Despite this, we hope you were able to enjoy our incredible location on the most expansive stretch of Waikiki Beach. If your adventures bring you back, we hope you will return for the exceptional stay we're known for. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dirty Rooms, 6 + Hour wait, Over sold Hotel Rooms, Poor Room House Keeping. DIRTY SHEETS in both our rooms when checking in. Miss applied credits. Stressful and made it unenjoyable experience. Management did not respond initially but after emails and several complaints and finally until I showed video proof. They realized they have issues. To boot... Alarm was set at 6 am twice by House Keeping. They tried to make it right by providing 3 free diner coupons, free parking and a Hula Show. Still super disappointed at this experience and this was not a like pervious stays
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 6 days ago
Aloha, We appreciate you taking the time to leave us your feedback, and we apologize for any cleanliness issues or lack of service during your visit. We'll be sure to discuss all your comments internally as we continue to make changes. Thank you, and we hope you'll consider giving us another chance at some point in the future. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the bad reviews this resort has received are spot on. After reading all the negative reviews, we still decided to give the resort a try since everyone's experience is different. The resort was overcrowded, there was a shortage of poolside chairs, long line for towels every morning, crowded elevators, hefty prices for food and drink at the resort, and a chaotic check-in system. Not to mention, we have never stayed at a resort where you had to rent an umbrella & chairs on the resort's beach. I understand it is a public beach, but most resorts at minimum have a section blocked off with chairs & umbrellas provided for its guests. It is true that anyone from the public can come right on to the resort and use the pools. I witnessed this first hand. For the prices the guests are paying to use the ammenities on the property, this practice is entirely unacceptable. However, I'm giving it a 2 star rating for the impressive view from our balcony in the Rainbow Tower and the helpful service.…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 6 days ago
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our beautiful views and friendly staff added to your experience. However, we apologize for any concerns about the pools and elevators. Please note that the pools are only for use by people staying at the property. In addition, the beach rentals are run by a third party that is a separate company from the hotel. If you're in the area again, we hope you'll consider coming back to see us. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$326 - US$442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hawaiian village waikiki beach hotel honolulu, hilton hotel honolulu, hilton honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
2900
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Claim Your Listing Frequently Asked Questions about Hilton Hawaiian Village Waikiki Beach Resort
Which popular attractions are close to Hilton Hawaiian Village Waikiki Beach Resort?
Nearby attractions include Honolulu Cookie Company (0.1 km), Friday Night Fireworks at Hilton Hawaiian Village Waikiki Beach Resort (0.1 km), and Hale Koa Luau (0.3 km).
What are some of the property amenities at Hilton Hawaiian Village Waikiki Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Hawaiian Village Waikiki Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Hawaiian Village Waikiki Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Hawaiian Village Waikiki Beach Resort?
Conveniently located restaurants include Tropical Tribe, Lappert's Ice Cream, and goofy cafe & dine.
Are there opportunities to exercise at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Hawaiian Village Waikiki Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Hawaiian Village Waikiki Beach Resort?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Hilton Hawaiian Village Waikiki Beach Resort?
Many travellers enjoy visiting Experience Nutridge (4.1 km), Iolani Palace (3.5 km), and Shangri La (5.2 km).