Chris was very nice, quick, remembered everything and we enjoyed our lovely breakfast with his recommendation. I admire a man who lovingly speaks of his wife! Thanks Chris we loved the eggs Benedict & will absolutely return! :)
Perfectly located. Amazing staff. Big hotel amenities but a small hotel feel. The pool gets a little busy but if your visiting here you should just go to the beach two blocks over… it’s Waikiki! Great places to eat on the same block. Shopping at some of the best know brands around. The bus is just a block away for getting to other sites. We didn’t have a car on this trip so I am not sure about the parking but it seems good.
Great service by Chris Amazing food we loved it so much we ate breakfast and dinner here definitely will recommend to all our friends and family be sure to get reservations to get the outside seating for dinner
This hotel is adorable and island themed. It’s very unique and well kept. The service from Chris at the Hideout restaurant for breakfast was fantastic. He made our breakfast visit very memorable. He provided fun island service and was very ready to help with anything we needed. The food is so good and they even made special changes for me as a vegetarian. Highly recommend both the restaurant and the hotel!
Outstanding service. Good location.Close to everything. Walking distance to the beach.Excellent rooms. Higher floors have good views of the mountains and the ocean. Anything we ordered from extra blankets to kettle was delivered within minutes. Front desk staff provided outstanding service, special thanks to Suzanne, Raimu and Joey.
In general, I'm not a huge fan of Honolulu. But if I'm ever going to change my mind, this property will be part of the reason why. Great front desk staff who actually try to help and have great non-touristy local recommendations. The hotel itself definitely has some dated features (sure wish it had more than two elevators, but I get it) but it's been updated in a way that doesn't feel like it's trying too hard and actually makes it feel more like home. You're not afraid to actually sit on the furniture here. Our room had a terrific view of the mountains and the water, and while we knew we were just around the corner from the business of the shopping district, when we were in the hotel we felt like we were far away, which was a major positive. We have stayed in a couple places in this same general area; this is clearly the best.…
After not getting my suite at another hotel, I came to the Laylow and was more than pleased with accommodations. A king bed junior suite, two balconies, and a staff that made my entire trip well worth the mention. The guest services was top notch, and I say that comparing it to other international destinations Ive visited…. the most resent was Malta in the Mediterranean. Being to Hawaii and a few islands many times in the past few years, gave me an appreciation for the people and not the touristic values that money can purchase; but the true value of a community with the most humble and sincere caring nature, second to none. Mostly, Christie - the morning breakfast bartender and server. I had asked everyday for outings, hikes, things to do, what to eat, where to go, etc. She was the absolute best part of my trip. A true person who did not succumb to impartial opinion… she gave the absolute best insight and even the hidden gems of what Oahu has to offer. The type of gesture that would be reserved for locals or even a chosen few , she undoubtedly was the best part of any trip I have taken to this Polynesian paradise. Christie was extremely friendly, respectful, and not pretentious or a jerk. I’ve travelled enough to know that when you spend $$$, you can encounter people that are uptight and judgie…she was among the few that truly can see a person and not a facade. MADE this place feel SPECIAL!!! All my best to who she is and what she does - if it had not been for her, this Laylow Hotel would have fallen short as the Sheraton and Hilton. This was a treasure in paradise and Christie was the jeweled pearl that far out exceeds one’s notoriety and self worth, to just want to be better. A rock star and doesn’t know it… she’s unbelievable!!!…
Pulled together plans to visit Oahu again and stay at The Laylow since we had a great stay 9 months before. Booked via CostcoTravel a Corner Suite - One King Bed and One Twin Day Bed and One Queen Day Bed Waikiki Promotion, and a Deluxe Room - Two King Beds Waikiki Promotion. Had a request with the reservation for (a) high floor and (b) same floor for the two rooms. My TripAdvisor review from our first stay noted that we were not happy with the room on the 9th floor and were lucky to be able to change to a room on the 12th floor. THE SUPER - We arrived at The Laylow front desk at 12:15 pm and both rooms were available for early check-in with no charge. I had called the day before asking for early check-in. - The E Komo Mai Basket which is essentially a welcome gift basket in each room with various goodies. On this visit, the basket had flip-flops which were actually both pretty & comfy - along with bottled water, wipes & chocolate. This is a really nice touch & the person in charge gets a star! - Our reservation included resort credit so we made a point of going to The Hideout which is The Laylow's cafe, bar & restaurant. Great service. One night we were seated next to the kitchen which was noisy so we left. Another evening, we got seated on the open patio & enjoyed drinks & live music. - Housekeeping service was excellent. We recognized one of the housekeeping staff from our previous visit. It's nice when staff remembers you. - On this visit, we again had to ask for a room change because we were not happy with the assignment. We were able to move to the same 12th floor room as we had on the previous visit & it was waaaaaaaaaaaay better than what we had first went into on the 8th floor (comments on the 8th floor room later). The 12th floor room overlooking Kuhio Avenue has relaxing views & lots of daylight to brighten the room. The room was furnished essentially the same as for the first visit except for the addition of pink cushions which added to the comfort. THE GOOD - We grabbed the poolside shave ice a couple of times. It's a basic shave ice, but still welcomingly refreshing. - It was easy getting towels for our trips to the beach. THE WISH-IT-WAS-BETTER - When we checked in, I noticed quickly that we were going to get rooms on the 5th floor which to me is way too low & close to street level. We were told this is what was assigned so our two rooms could be on the same floor. I asked what was available on a higher floor...and not facing the International Marketplace parking structure. Our Corner Suite was changed to one on the 8th floor (kind of) facing Waikiki Beach and overlooking International Marketplace. The Deluxe Room was changed to the 4th floor overlooking Duke's Lane...but facing directly a parking structure. The views from both rooms were awful & depressing. - Later that day, I decided to check with the front desk & mention how we were not happy with the 8th floor Corner Suite room because the view was seriously lacking & there was noise from the air-conditioning units on the International Marketplace rooftop. I had planned to finish writing a book during this trip & felt emotionally deflated by the 8th floor room. - Fortunately, for us, Sheila at the Front Desk found me a room on a higher floor that we could move to the next day. This was another 180° turn-around just like we had during our first stay at The Laylow. Turns out we were able to get the same fabulous room on the 12th floor for both stays. - I didn't ask for a change of the 4th floor room since I figured we could spend family time in the larger Corner Suite room & functionally, the Deluxe Room was just for cleaning up & sleeping. VIVE LA DIFFÉRENCE! - There were a few differences between the 8th floor & 12th floor Corner Suites worth mentioning. - Yes, there is the view which I have already mentioned. If you care about the view, get higher than the 8th floor. - The 8th floor Corner Suite had quite a few pink cushions. There were none on our first The Laylow visit, and there were a few in the 12th floor room this visit. Not sure if there is a certain number of cushions there are supposed to be in the rooms. - The 8th floor Corner Suite did not have a ukelele while the 12th floor Corner Suite did have one. If you stay here & don't see a ukelele - and want to play with one - you might ask for one. - The shower flow in the 8th floor Corner Suite was kind of weak whereas it was nice & strong in the 12th floor bathroom. - The air-conditioning rattled quite a bit in the 12th floor room whereas it ran quietly in the 8th floor room (which is maybe why I could notice the noisy air-con units outside). - It's just a guess, but we may have had the 5th floor room assignments because we booked through CostcoTravel & it was on a "Waikiki Special" - maybe this is code for "least desirable rooms." I wonder if this also made it challenging to request a much better room during first check-in. Was the room assignments coordinator limited in what could be made available to us? Overall, we really enjoyed the stay & I may have made too much of a fuss over the room assignments. To my first TripAdvisor review from November, the General Manager left a note "We hope you will visit us again...for another five-star getaway..." We returned...and we did have another 5-star experience...but I really am apprehensive to want to come back again & possibly go through another rollercoaster ride in getting a room that presents The Laylow's best side. This was our family's 5th visit to Honolulu & the other hotels that we have stayed at delighted us at check-in with great room assignments.…
Pros: great location near International Market and restaurants, friendly staff (especially Shawn at the front desk), excellent service, clean facilities, and 2 King size beds. Cons: small swimming pool and area, room view of the parking garages, soft mattresses, and average/small size rooms for 4 people.
This was a wonderful place to eat. Food was perfectly portioned, environment was nice and Chris was extremely friendly. If you want to eat before 10am on the weekend make a reservation as it can be an hour wait time. THEIR THAT GOOD. Make sure to ask for Chris he really made it special for me and fiancé. Cheers