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Ala Moana Honolulu by Mantra

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410 Atkinson Drive, Honolulu, Oahu, HI 96814-4730
12 people are viewing this hotel
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Free cancellation until 08/21/22
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Traveler (1164)
Room & Suite (541)
Pool & Beach (61)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
GreenLeaders Silver level

Honolulu’s landmark hotel is beside the world’s largest open-air shopping mall, and a short stroll to the inviting waters of the Pacific. Choose from over 1000 rooms, each with free WiFi and either mountain, city or ocean views. Some larger suites also include kitchen facilities. A host of dining options exist within the hotel, including a restaurant on the 36th floor. Ala Moana Hotel also offers nearly 15,000 square feet of flexible meeting space, up to nine meeting rooms and WiFi and satellite conference facilities.

Refurbishment Notice:

Ala Moana Hotel by Mantra will commence a refurbishment of our ground floor lobby, pool deck and landscaping starting February 25th, 2020. The project will be completed over three phases, with the main reception lobby due to be finished by the second week of April and the Starbucks lounge following in the first week of June. Unfortunately the swimming pool will be closed from the beginning of March 2020 until the beginning of June, as we transform this space. We thank you very much for your patience and understanding during this exciting project.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Video game console
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbor View
Languages Spoken
English
4926Reviews85Q+A100Room tips
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WaSunlover wrote a review 3 Aug
Kailua Kona285 contributions179 helpful votes
This was a last minute getaway and our first time at this hotel. Had always wanted to stay here. It was a very convenient location for buses, convenient location next to the mall and walking to Waikiki and the local neighborhoods for good eating places. The hotel staff member at check in could have been better at informing us about what was at their hotel instead of chuckling and saying there is no map of things or an info sheet, and just that they’re 2 towers. Well I knew that, I would have preferred having him share things about the hotel as a first timer. Usually hotels would have information about their restaurant, cafe, pool/spa information, etc, so we felt a bit lost. Their bar was not even in operation yet, and their pool area which we saw the last day still looked like in renovation. They have a side door into the hotel which does not work but you can exit, making it a nuisance to walk all the way to the main lobby entrance. Not sure if this is normal, but the room’s carpet was still wet from shampooing I would think; I took off my shoes and wondering why my socks were wet. The partial ocean view room did not allow for me to open the sliding door which was disappointing and had to stand to enjoy the view or slouch down in a chair to look out having a “balcony fence bar” in the viewing way. Sure wish I knew this before I spent extra for partial ocean view room 1254, nice view of Ala Moana Center parking lot. Our second day here, our room keys did not work as we tried to get into our hotel room, but it did work in the elevator just prior. The next day the toilet which was having trouble flushing when we first arrived at the hotel, decided not to work; we luckily got in touch with a lady in housekeeping at 4pm to try to contact maintenance to fix it. We did not want to wait all evening so we left the room hoping that they would fix while we went for dinner. Came back at 10;30pm and still was not fixed, so called maintenance to come fix it which they came in 10 minutes or so just to use a plunger. Even housekeeping could not lend me one them self for me to originally try to fix myself at 4pm. The walls are thin and very annoying especially at 6am in the morning with people talking on their cell phone, yelling, talking loudly in the hallway, or at someone’s door, having conversations. The experience staying at this hotel was not going well, we were ready to leave on our 4th day. Pretty sad customer service, no warmth or Aloha, just feel like a “number,” or a business traveler, unfortunately our bad experiences reminds us of a stay at a Hyatt years ago, paying very high prices and never to return again.
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Date of stay: July 2022
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John A wrote a review 1 Aug
Ohio2 contributions4 helpful votes
I travel frequently to the islands for business, I typically do not leave a review unless it was a terrible experience or a fantastic one. In this case it was a fantastic one. This is the first stay I’ve had in a long time where it felt like a home away from home. The manager Jamie approached me while in line to check in and she spoke as if she knew me my whole life, it was incredible. The young lady made my experience at this hotel finally feel like I had a piece of home with me, that is priceless when you spend majority of your time traveling. I also enjoyed the cafe for breakfast, more variety than a lot of other places I’ve been. I look forward to my next visit
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tony wrote a review Jul 2022
1 contribution
The only positive I have about this hotel is the service of the staff. Aside from that, too many problems, some fixable, some not. $35 per day for parking and frequently not enough parking in their parking garage, which they also sell to the general public. It wasn't uncommon to have to park a quarter mile away. Not acceptable practice for this rate. The elevators are problematic. Frequent queues in the lobby due to misoperation of the elevators. I often had elevators close in my face as people had exited and had to press the call button again and wait again. This is a problem management could look into fixing. The worst part is the noise. The walls seemed paper thin and I heard too much pounding, drawers opening, bass from music, and other nonsense frequently when trying to sleep at night, and on a work trip with odd shift hours. Even a Motel 6 isn't this noisy. Not an easy fix for management, but still a significant problem for the traveler. I cannot in good conscience recommend this hotel.
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Date of stay: July 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha TonyBCali, Thank you for taking the time to provide your feedback on your experience at the Ala Moana Hotel by Mantra. I sincerely apologize for the inconvenience experienced with our elevator malfunction as well as any noise that may have impacted your stay. To address the parking challenges, we are working with area lots to partner with ensuring we can offer the same great parking fees we offer at the near by lots. I understand the frustration and will continue to seek solutions for this challenge. I appreciate the time you took to provide this review and we sincerely hope to welcome you back on your next trip to Honolulu
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J J wrote a review Jul 2022
1 contribution
I chose to stay at the Ala Moana Hotel because of its proximity to local and reasonably priced food, good shopping, and the beautiful ocean. Those factors did not disappoint! And the hotel’s staff made my stay even more pleasant! Everyone I talked to was pleasant, client focused, and professional - from the front desk person who apologized several times for what I didn’t consider a long wait for a room and made a point to give me a room I requested away from hallway traffic, to the bellman who gave me detailed directions to the store, and the housekeeper who cheerfully greeted me in the hall and supplied me with extra towels. The room was great - comfortable and quiet, and with a microwave oven and balcony which are two amenities that are hard to find in other hotels in the same class.
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Date of stay: July 2022
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha JJ0722, Thank you so much for the 5 Star review of your Ala Moana Hotel by Mantra experience. Our location is indeed outstanding and compliments our service so well. We appreciate the time and effort in providing this review and look forward to welcoming you back.
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Gloria V wrote a review Jul 2022
San Antonio, Texas4 contributions
Beds were very comfy customer service was very friendly will recommend to friends and family and anyone visiting Hawaii. Thank you for your hospitality during our stay. Very appreciate! We didn't use the pool we were enjoying the beautiful beaches in Hawaii. Loved how the largest mall was just walking distance from the hotel.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: quite / comfy beds
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha gloriav662, Mahalo for the 5 Star review of your Ala Moana Hotel by Mantra experience. I'm so pleased to hear you enjoyed your stay, especially the wonderful associates and location of our glorious landmark. We look forward to hosting you for another amazing get away.
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Frankie S wrote a review Jul 2022
1 contribution
It was nice but need to improve the parking lot. It's not right for the guest to be charged "self-parking" and end up parking on the street. We had to park on the street because the parking lot was full. The Valet told us where to park but it was taken. It put a stress on us especially coming from the neighbor island.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha 591frankies, Mahalo for the feedback on your experience at the Ala Moana Hotel by Mantra. I apologize for the complications in finding alternate parking outside of the our garage. We will be working with the area parking lots to ensure the rate you pay for parking here with us can be honored at sites around the hotel. Mahalo nui for your review and we hope to welcome you back soon.
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Terii H wrote a review Jul 2022
5 contributions
The Alamoana Hotel has a great location and provided us with a very nice ocean view room for at a reasonable price. The staff super friendly and helpful during checkin and valet process. They also have an amazing breakfast buffet at a reasonable price.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha teriih2002, Mahalo for your review and feedback. We are honored you choose to stay at the Ala Moana Hotel by Mantra for such a special occasion. I'm so happy to hear you enjoyed your stay, especially the peaceful ocean views. Additionally, I sincerely appreciate the recognition of our wonderful staff. We look forward to welcoming you back soon.
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Jerry wrote a review Jul 2022
San Francisco, California3 contributions3 helpful votes
Blasting M80s,Loud Laughing and blaring horns 2am shaking my 5 year old and Wife out of our sleep after a 14 hour flight. Politely ring the front desk to ask if there is anything that you can do to mitigate the problem...1st response...what room are you in? My responses..." you know what, we have a 6am tour. I will come down and film it myself. Her reply "Okay!" No, it's no Okay. You're interested in inquisiting your guests? No problem. No apologies needed. This response was rude and exceptable. Nothing was reassuring about this situation. Refrain from this fraternity Animal House atmosphere. Not worth the 395++110 in taxes per night. Aloha = A Loud Obnoxious Hopeless Attitude
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha Go64673561778, Thank you for the time and effort you took to provide this review of your Ala Moana Hotel by Mantra experience. I sincerely apologize for the noise and disruption during your stay. What you describe in the interaction with our employee is by no means acceptable nor will it be tolerated. I appreciate the time you took to provide a review and we hope to welcome you back on your next trip to Honolulu.
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jmallardi wrote a review Jul 2022
4 contributions3 helpful votes
Ala Moana was as expected. Great location for kids to mall. Check in was exhausting. We waited 1.5 hours in line. This could have been handled better especially with knowing how many are checking in. Perhaps pacing the check in times or txting the guests or adding staff.. i.5 hours is a bit much. There could have been a perk added to those who waited… late check out, or discounted rate? Nothing. The staff worked hard to process all of us. I have never had to wait that long to check in to a hotel. Managers did not step in to help or relieve staff for a break. It was terrible. Our guy was the fastest most knowledgeable and deserves recognition, although i forgot his name. He helped twice as many as the rest
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: We chose the jr suite, you get an extra sitting room so you don’t have to sit on the bed all the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha jmallardi, Mahalo for taking the time to provide your feedback on your experience at the Ala Moana Hotel by Mantra. I sincerely apologize for the inconvenience experienced with our check in queue. I completely understand how such an ordeal can impact the the overall stay. In recognition of the long lines encountered on the weekends in July, we have begun providing ambient entertainment around the arrival time to help mitigate the lengthy lines. We certainly recognize the cost of time for our guests and will continue to look for creative ways to deliver more than just a long line. Thankyou again for your feedback and we look forward to your return.
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ossama h wrote a review Jul 2022
Beirut, Lebanon1 contribution
The experience was good but it could have been better if few things were different. The renovation was incomplete which prevented us from using the balcony, and full utilization of the swimming pool deck (the water was cold so swimming was not comfortable). The beds could have been more comfortable. The cafe could have had better food for breakfast. The bathroom amenities are very basic and minimal. There is issue with privacy between rooms when other guests are having issues with too much drinking and you could hear them while you are trying to sleep at night. The check out time could improve by making it at 12 pm instead of 11 am. The exercise room is well equipped. The location was very good near the mall with easy access and near the park and beaches. It was nice to have laundry rooms but the number of machines was not adequate for a hotel with a high number of guests.
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Date of stay: July 2022
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matthew McGuigan, Other at Ala Moana Honolulu by Mantra
Responded 1 week ago
Aloha 896ossamah, Thank you kindly for the time and effort to provide this feedback on your recent stay. I appreciate your comments on the impact of the external projects occurring. We will continue to ensure rooms affected by this project are priced accordingly and clearly state the limitations based on this project. We appreciate your patience as we make these improvements bringing this glorious landmark in to the modern era. The changes to our property will only compliment the amazing service our teams provide.
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PRICE RANGE
US$205 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ala moana hotel, hotel ala moana, ala moana honolulu
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
1115
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Frequently Asked Questions about Ala Moana Honolulu by Mantra
Which popular attractions are close to Ala Moana Honolulu by Mantra?
Nearby attractions include Ala Moana Center (0.4 km), Don Quijote (0.3 km), and Fabric Mart (0.5 km).
What are some of the property amenities at Ala Moana Honolulu by Mantra?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ala Moana Honolulu by Mantra?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ala Moana Honolulu by Mantra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ala Moana Honolulu by Mantra?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Ala Moana Honolulu by Mantra?
Conveniently located restaurants include The Signature Prime Steak & Seafood, Tanaka of Tokyo West, and California Pizza Kitchen.
Are there opportunities to exercise at Ala Moana Honolulu by Mantra?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ala Moana Honolulu by Mantra?
Yes, dry cleaning and laundry service are offered to guests.
Does Ala Moana Honolulu by Mantra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ala Moana Honolulu by Mantra?
Many travellers enjoy visiting Experience Nutridge (3.5 km), Iolani Palace (2.7 km), and Shangri La (5.9 km).
Does Ala Moana Honolulu by Mantra have any great views?
Yes, guests often enjoy the harbour view available here.