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All reviewsparking garagechampions sports barindoor mallfull service hotelstayed at the marriottno safe in the roomconnecticut riverper dayfitness centerstudent princebig ethe eastern states expositionbed was very comfortablethe hotel is cleanstayed one nightconvenient locationcurrents
Reserved a room here instead of the hotel across the street to try something new. I have meetings yearly in Springfield and always stay there. From the moment I walked into the lobby I wished I could have cancled my reservation and booked across the...More
Comfortable room, nice lobby and restaurant. The staff are very helpful. A couple of blocks from the Connecticut River. There is self-parking in the attached garage with a nominal fee. Very convenient to lots of restaurants, museums, and the Symphony Orchestra.
Thank Fauzia T
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded October 16, 2017
Thank you for staying with us and for sharing your feedback. I appreciate your time and I’m sure future travelers will find your review helpful.
There seems to be no Marriott brand ownership at this property. There is a lack of staff and continued decline. I have stayed at this property when it was a Marriott and 3 times in the last 5 months as the Tower Square Hotel and...More
1 Thank Joygiver
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 4 weeks ago
Thank you for providing your feedback regarding your recent stay. I was disappointed to read about the lack of cleanliness of the Jacuzzi area, property overall and the response from members of our team. Please know that we will share your feedback with...More
We have stayed here on three occasions in the past year. Yes, this is an outdated hotel; yes, this is a hotel in limbo until it is determined what will happen with the building; and yes, the bathrooms are small. With that said, this establishment...More
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded January 30, 2018
Thank you for your repeat visit and for sharing your comments. We appreciate your time and acknowledgement of the service provided by the associates you came in contact with. We have a great team of associates and our goal has been to provide...More
The Tower Square is in transition on many levels. A hotel in limbo. The decor is Marriott circa 2000, the guest rooms are small - especially the bathrooms (remind me a bit of Europe), and while they fly the Marriott flag it is certainly not...More
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded January 21, 2018
Thank you for staying with us and for the positive comments regarding the service provided and your overall food and beverage experience. We are happy we could be of service and look forward to your next visit to Western MA.
The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted... More
The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted compared to the $30.00 fee the garage would typically charge for a 24 hour time period.