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Tower Square Hotel Springfield

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Traveler (91)
Room & Suite (49)
Dining (10)
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Overview
2 Boland Way, Springfield, MA 01115 See on map
AMENITIES
Free Internet
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (394)
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All reviewsparking garageroom keychampions sports barfull service hotelno safe in the roomindoor mallconnecticut riversmall bathroomper daycomfortable bedsstudent princefitness centerstayed one nightthe hotel is cleancurrentsmarriottcvs
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1 - 5 of 386 reviews
Reviewed 2 weeks ago

Stayed in this hotel one night on 8/25 and a week and half later I still haven't received my refund. BEWARE OF ALL CHARGES!!!!!!!!!! Upon check in we were told we would be charged a $50 deposit because we used a debit card - no...More

Thank Lindsay P
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 2 weeks ago

Dear Valued Guest, I apologize for the trouble you are having with the refund showing up at your bank. As I indicated in our Emails, we have issued the refund and our credit card processor shows the refund being completed into your account. Therefore we...More

Reviewed 3 weeks ago via mobile

Although this hotel is no longer under the Marriott umbrella, it is still well appointed and there has been no decline in cleanliness and service. I enjoyed staying at this hotel. It was my third stay over a one year period. The beds were comfortable...More

Thank Sharese H
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 3 weeks ago

Dear Valued Guest, Thank you for your loyalty to the Tower Square Hotel. We are delighted that you continue to enjoy your stay with us and we are looking forward to welcoming you back again soon. The hotel is undergoing a multi-million dollar renovation to...More

Reviewed 11 August 2018 via mobile

We stayed for 3 nights for vacation. I spent weeks before trying to get an email confirmation for my stay. None came. They seemed confused and uninformed about their offsite reservations call center saying that it must have been a third party booking number. It’s...More

1  Thank Leslie D
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 13 August 2018

Dear Valued Guest, I am sorry that we didn’t meet your expectations and we fell short to resolve your issues on hand. The message you left me was resolved and followed up on by my Account and Assistant General Manager. I was on vacation when...More

Reviewed 7 July 2018 via mobile

You have to pay for parking, there is not an outdoor pool. The key to the parking lot was not working and the front desk had an attitude. I wouldn’t go back. The staff need to be friendly and welcome their customers with energy. They...More

1  Thank Xamitl24
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 7 July 2018

Dear Valued Guest, I apologize for the experience you had at our hotel. Friendliness is something we pride ourselves in and it seems we have fallen short in your case. Please contact me directly to discuss your experience and to make it right. 413-750-3001. In...More

Reviewed 1 July 2018

We stayed one night at the Tower Square Hotel. We had previously stayed here when the hotel was a Marriott. All the staff were great - friendly, professional, helpful. But the hotel itself is no longer of Marriott standard. The room was worn, dusty, and...More

1  Thank explorewithmore
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 2 July 2018

Dear Valued Guest, I appreciate your business and the fact that you took the time to share your experience with your fellow travelers. Please accept my apology for your experience. The rooms should be spotless, even while we are undergoing a multi million renovation to...More

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About
Description
Tower Square Hotel Springfield is a hotel in Springfield, Massachusetts that is ideal for family vacations, business trips, and leisure travel. We are located near the Basketball Hall of Fame, Six Flags ...More New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield hotel, Tower Square Hotel Springfield offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
GreenPartner
GreenPartner
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Room types
Non-Smoking Rooms
Number of rooms
262
Price range
US$152 - US$260 (Based on Average Rates for a Standard Room)
Formerly known as
Springfield Marriott
Also Known As
Marriott Springfield Hotel Springfield
,
Springfield Marriott
Location
United States > Massachusetts > Springfield
Photos
Traveler (91)
Room & Suite (49)
Dining (10)
Pool & Beach (4)
Business Center & Event Rooms (4)
Nearby
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Nearby RestaurantsSee all 376 restaurants in Springfield
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Nearby AttractionsSee all 57 attractions in Springfield
Springfield Armory National Historic Site
257 reviews
1.43 km away
Springfield Museums
419 reviews
.59 km away
Dr. Seuss National Memorial Sculpture Garden
400 reviews
.59 km away
Basketball Hall of Fame
571 reviews
1.06 km away
Questions & Answers
Ask a question
khelenmack
4 August 2018|
Answer
Response from Peter M | Property representative |
There is a shuttle in town, not from the hotel. It is called the Loop. We are looking forward to seeing you. Have a super fantastic day Peter Marks General Manager
1
Vote
Diane D
16 June 2016|
AnswerShow all 4 answers
Response from A J F | Reviewed this property |
No pets allowed.
1
Vote
Room Tips
"don't book here"
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"avoid the river view unless the freeway construction is complete"
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"Ask to face the river."
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"Higher floor rooms facing the highway are quieter and provide a better view."
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