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Tower Square Hotel Springfield

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Traveler (89)
Room & Suite (50)
Dining (10)
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Overview
  • Excellent22%
  • Very good41%
  • Average21%
  • Poor12%
  • Terrible4%
Travelers talk about
AMENITIES
Wifi
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (386)
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82
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82
48
16
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All reviewsparking garagechampions sports barfull service hotelno safe in the roomindoor mallconnecticut riverpool and hot tubper daystudent princefitness centerbig ethe eastern states expositionhall of famebasketball tournamentbed was very comfortablethe hotel is cleanconvenient location
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1 - 5 of 380 reviews
Reviewed 4 weeks ago via mobile

My son and I stayed at the hotel for his Hall of Fame basketball tournament. We enjoyed our stay and thought the hotel was just perfect for what we needed. He enjoyed the pool and hot tub with his friends and the sports bar was...More

Thank BobSugar1977
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 4 weeks ago

Dear Valued Guest, We are delighted that you enjoyed your stay at the Tower Square Hotel in Springfield. Thank you for your business and for taking the time to write a review about your experience and our team for your fellow travelers on TripAdvisor. We...More

Reviewed 23 April 2018

This property was once held by Marriott, and has suffered by the change in management and ownership. Much anticipated room service no longer provided at all. Asking for resources for restaurants resulted in referral to a bar (nope). Stingy was the watchword. No more than...More

2  Thank letters2mary
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 23 April 2018

Dear Valued Guest, Thank you very much for staying with us. I apologize that we have fallen short of your expectations. We took the hotel over a few weeks ago and since started the process of a major renovation. During this process we are unable...More

Reviewed 22 April 2018 via mobile

While I was sure of being stuck in the downtown area of Springfield, I must say the staff at this hotel are awesome! The front desk people to the restaurant staff, they have all been wonderful and truly like to know their customers. Everyone had...More

Thank Stephanie F
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 22 April 2018

Dear Valued Guest, Thank you very much for taking the time to review your stay at the Tower Square Hotel in Springfield on TripAdvisor. I am delighted that you enjoyed your stay and I appreciate you sharing your experience with your fellow travelers. We will...More

Reviewed 7 April 2018

I've stayed here twice now and both times disappointed - there will not be a third time. BEWARE. Overview below: - Both times my card was deactivated the first day, which became especially troubling since the second stay I needed to switch rooms. - After...More

2  Thank alwaysvibes
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 9 April 2018

Dear Valued Guest, I apologize for your experience during our transition period into our new ownership. Can you please contact me directly so I can investigate and address your concerns myself? My direct line is 413-750-3001. I am looking forward to hearing from you. Have...More

Reviewed 8 March 2018

Reserved a room here instead of the hotel across the street to try something new. I have meetings yearly in Springfield and always stay there. From the moment I walked into the lobby I wished I could have cancled my reservation and booked across the...More

2  Thank caseysmithd
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 27 March 2018

Dear Valued Guest, I sincerely apologize for your experience at our hotel. There is no excuse for the lack of service and cleanliness you experienced. Please contact me directly, to discuss your experience and make it right. You can reach me at 413-750-3001. Thank you...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$136 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$136 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (89)
Room & Suite (50)
Dining (10)
Pool & Beach (4)
Business Center & Event Rooms (4)
Questions & Answers
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Diane D
16 June 2016|
AnswerShow all 4 answers
Response from A J F | Reviewed this property |
No pets allowed.
1
Vote
Debbie A C
8 January 2015|
AnswerShow all 6 answers
Response from Bill H | Property representative |
The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted... More
0
Votes
Room Tips
"don't book here"
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"avoid the river view unless the freeway construction is complete"
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"Ask to face the river."
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"Higher floor rooms facing the highway are quieter and provide a better view."
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