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All reviewsswim up barsea worldindoor outdoor poolrudy's bbqfree shuttle servicegreat pooltwo nightsroom servicevery nice hotelparking feehot tubrooms were greatking suitefiesta texasstayed one nightwe've stayedbeds were very comfortable
Let me start by thanking Corey at the front desk. I was in a hurry to book my reservation online after a family emergency and booked the wrong date. I get there and he was totally understanding. I called Expedia and got it sorted out....More
We arrived at 3:00. Our room was spacious but immediately we noticed a large sticky spot on one of the coffee tables. No big deal. At 9:00 I called to ask for an extra sheet for the cot, as one had not been provided. Ashley...More
Thank Lizette G
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 4 days ago
Dear Lizette G,
Thank you so much for bringing this issue to our attention. We definiatly appreciate the opportunity to work with our team to give feedback and improve our communication and processes. We are always looking for ways we can improve and thanks to...More
The entire facility has been Top Notch and all of the staff is extremely polite and professional would stay here again in a heartbeat. Clean rooms beautiful decor easy access to Highway and all types of restaurants. 10 out of 10 rating. Thank you to...More
Thank Brian T
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 5 weeks ago
Dear Brian T,
Thank you for staying with us and posting your review. We very much appreciate you taking the time.
We really pride ourselves on our staff and cleanliness and we're glad you noticed.
Hope to see you on your next visit to San...More
I’m done with Courtyard. Besides no complementary breakfast, $8 to park in an empty parking lot is ridiculous. I would understand if this was a downtown hotel or on or adjacent to an airport but it’s not. The first two nights we stayed we were...More
1 Thank Todd B
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded November 27, 2017
Dear Todd B,
Thank you for your review and feedback. I'm sorry that you felt it necessary to rate us a 2 out of 5 stars in order to get more people to read the review about how dissatisfied you were about the parking fee....More
For starters, when we checked in, the rep at the counter did not seem interested that we were there.
When we got to the room I noticed the air conditioner was making a whining, vibrating sound every three seconds. It was difficult to sleep. In...More
Thank Steve B
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded October 17, 2017
Dear Steve B,
I am terribly sorry for the unsatisfactory experience at our property. I can see how the lack of communication on our part hindered your stay. We will certainly take your feedback and work with our staff to correct these incidents in the...More