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In spite of their computer system being down for hours - they were working to find of paper check in lists. (Old school) Kind and Friendly faces greeted me and then followed up to see if I liked my room. I had the most modern...More
I have been staying at this hotel almost weekly since February. Every time that I check in the staff is very friendly, welcoming me back. The room is always ready when promised, clean and well maintained. They are very flexible when my plans have changed...More
We booked this hotel as part of a package through SeaWorld. Room was a lot smaller than we anticipated, especially for a family of 4. We all slept in the king bed since the hideabed was extremely uncomfortable. Main reason we picked this hotel was...More
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Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 3 weeks ago
Thank you for bringing these matters to our attention. Definitely something we will address so that the communication is more clear. I apologize that the situation hindered your experience, but I am glad the rest of the stay went well.
We appreciate your...More
This hotel is overall a nice property but the beds are awful! Pillows are just as bad! Oh need to be replaced. Pool area and bistro were good. Property is clean with plenty of parking but the bed felt like a couple of 10 yr...More
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 18 April 2018
Thank you for the comments and we appreciate you letting us know about the bed and pillows in your room. We will work on getting those items replaced ASAP.
We apologize it impacted your stay and thanks to your feedback we will have...More
I stayed at Courtyard Mar 30-Apr 1, 2018. Not far from SeaWorld, close to major highways. Pool area was very impressive. My room was 145, pleasant with a fridge, bath with a shower. Couch was VERY comfortable. No issues with staff. Enjoyed a beverage in...More
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 9 April 2018
We thank you for posting your review and appreciate your kind comments. So glad you got to meet Emily and enjoyed your experience with us. We do hope to see you on your next visit to San Antonio.