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The setting in the Rocky Mountains and the hotel grounds are beautiful. (Very quaint, picturesque, well kept.) However, inside the main hotel building there could be some updating and maintenance. There is also poor communication between staff. For example, when we checked in, there was...More
Our room was dirty- really dirty. There’s no ac & we knew that but there were no screens in the windows. Although we had 4 adults & they knew that we only got 2 towels & 2 washcloths. When we asked for more we got...More
We stayed in the lodge, and our room was lovely and clean. Rory, the person who checked us in, was great and made us feel very welcome. We especially enjoyed the cocktail hour in the beautiful dining room and the fact that we could stay...More
we stayed 2 nights in room 401. It is one of the most haunted rooms in this hotel. We experienced a couple of paranormal activities. Nothing scary. This is a beautiful hotel. No air conditioning in this hotel, but they did have a fan in...More
I came to the hotel for a weekend getaway with my fiancé, and this was 100% the perfect place to do this! I loved the way the hotel looked, and it really took a lot of our stress away. My only complaint is that we...More
Response from Heather T | Property representative |
Hi Amy! If touring by yourself, you can explore the lower level in full, where you'll find artifacts and timelines documenting some of the Stanley Hotel's history. On the main floor, you can wander around the lobby and... More
Hi Amy! If touring by yourself, you can explore the lower level in full, where you'll find artifacts and timelines documenting some of the Stanley Hotel's history. On the main floor, you can wander around the lobby and cast your eyes into the side rooms, though they are roped off. Purchasing the tour ticket gets admission into those rooms and of course the guided explanation of what you're seeing. The guest room floors are also reserved for the guided tours and guests with rooms. I hope that helps to clarify and we look forward to seeing you in Cascades! If you change your mind and want to book a tour, a ticket can be purchased online or at the desk on the lower level.