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Isleta Resort & Casino

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1 room 2 adults 0 children
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Isleta Resort & Casino
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570 Reviews from our TripAdvisor Community

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Showing 566: English reviews
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Houston, Texas
Reviewed yesterday NEW

Over run with kids in pool area. Rooms not modernized and appear much older than pictures online. Bedspread stained with blood. No fitted sheet used on bed. All blackjack tables shut down around 11pm. Waitresses at restaurant not friendly. Views are not great on lower levels.

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Helpful?
Thank Jacob S
Reviewed 3 days ago NEWvia mobile

I'm upset this happened on my birthday. I did not receive or expect to hear a "Happy Birthday!" However, the laughing and disrespect was not warranted. Juanita provided poor customer service regarding players club perks for birthday month. Juanita did mention about earning 25 points on the day of your birthday to earn a reward i.e. free play etc. Juanita...

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Thank William302505
Jenks, Oklahoma
Reviewed 3 days ago NEW

Very nice place. The staff were very pleasant and helpful with anything we had a question about. The rooms are neat and clean and provided a relaxing environment at the end of the day. The resort has many different places to eat as well as an ice cream bar. There is a fun center for kids with video games, skee...

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Thank tatep2017
Albuquerque, New Mexico
Reviewed 4 days ago NEWvia mobile

I recently had my wedding reception at Isleta and was extremely happy with the services we received. Cindy was our sales manager and she did a wonderful job and was very flexible with my always changing requests. I checked in the day before my wedding and Anita was extremely helpful along with the amazing housekeeping staff! They had my room...

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Thank lorenmk
Reviewed 6 days ago NEW

If you are like us and looking for free places to spend a few nights in your self-contained RV, you will like this place! The lot is set aside for RVs and truckers, so expect some trucks to run at night and come and go 24/7. BUT, it's free! They allow you to stay multiple nights. The resort is close...

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Thank Sue A
Tinley Park, Illinois
Reviewed 6 days ago NEW

very nice hotel, great location, easy to get to downtown ABQ and airport. food very good and reasonably priced. great casino, except for the smoking. very friendly staff. nice pool, both indoor and out.

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Thank pbrfan2017
Albuquerque, United States
Reviewed 1 week ago NEW

This room was so luxurious - the bathroom was crazy-huge with a jetted tub and separate shower - and dual-sink vanity! Room was clean and spacious with lots of surface area to set trinkets, jewelry, cowboy hats, etc. Staff was super-nice.

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Helpful?
Thank Linda D
New Berlin, United States
Reviewed 1 week ago

The age of toddlers should be restricted from using the hot tub makes it dirty and very unrelaxing for a couple to rest and relax after a long drive. Was looking forward to it and was disheartened to see unsupervised toddlers swimming in it.

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1Thank Nancy N
Reviewed 1 week ago via mobile

We love Isleta Resort and Casino....everything is right there...concerts, fun, great food and drinks, rooms are clean and spectacular, great room security, and a very friendly staff...can't say enough good things!!!!

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Helpful?
Thank 239path
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for your recent visit and follow-up review! We're thrilled to hear you have enjoyed your experience and we look forward to seeing you again soon!

Albuquerque, New Mexico
Reviewed 1 week ago

All the staff was very helpful and professional. The room was spacious and clean. When we had a problem with the TV, they sent someone immediately. Husband used the Spa. It too was very clean. The deep tissue and foot massages he had were wonderful! Michael Bosen did a super job. The free valet parking was great. We will return!

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Helpful?
Thank catandfrog31
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear catandfrog31, Thank you for your recent stay at Isleta Resort & Casino. We're thrilled to hear you were greeted with such exceptional guest service, and we thank you for your compliments of our spa, valet, and rooms. We look forward to seeing you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: ₱6,023 - ₱10,692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Priceline so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#3 Luxury Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travelers have asked, with answers from Isleta Resort & Casino staff and other travelers.
17 questions
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4 months ago
Hattiesburg, Mississippi
Hattiesburg, Mississippi
Brentwood, Tennessee
4 months ago
tucson

See all questions (17)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The room security was excellent - never been somewhere where you need a room key to get to the elevator to work. It took a few tries in the elevator to figure it out (even though there is a sign that says exactly what to do!)”
 of 5 bubbles X8305DTlindad, 1 week ago | Read review
“Loved the room very clean”
 of 5 bubbles 936nancyn, 1 week ago | Read review
“Don't pay to reserve the higher end rooms! You might not get one and loose your money! ”
 of 5 bubbles PatrickD846, 2 weeks ago | Read review
“We upgraded to a balcony room the was located on the west side so we were able to watch the sunset. Very romantic.”
 of 5 bubbles 987kelliu, 2 weeks ago | Read review
“Maintain your AC units properly!!”
 of 5 bubbles b_williams_82, Feb 20, 2017 | Read review
5 of 5