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4.0
#33 of 78 hotels in Salt Lake City
Location
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Only two miles from Salt Lake City International Airport, the DoubleTree by Hilton Hotel Salt Lake City Airport offers superb event and leisure facilities, stunning mountain and lake views, and a prime location just ten minutes from downtown Salt Lake City. This lakeside hotel also offers easy access to many Salt Lake City businesses and attractions, including the Delta Center, Home of the Utah Jazz, Historic Temple Square, Miller Motor Sports Park, and The Great Salt Lake. Thirteen impressive ski resorts are less than an hour away from the hotel, including Snowbird and Park City Mountain Resort. Our friendly staff looks forward to welcoming you at check-in with a warm, DoubleTree chocolate chip walnut cookie.
The DoubleTree by Hilton Hotel Salt Lake City Airport offers a 24-hour business center and 13,000 sq. ft. of flexible event space, including meeting rooms with lake and mountain views.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
We missed our flight to Los Angeles on July 26 because of a delay at JFK. Our flight landed at 12:30AM. Delta Airlines booked us a room at Double Tree. We took a chance and called the hotel to see if they could pick us up. Expecting a no, we were delighted that they sent Chad to pick us up. He arrived within minutes and took us to the hotel. The two women that worked the front desk were wonderful. We were quickly checked in and given a room. The room was clean, spacious and the bed super comfortable. Thank you for making our unexpected stay very pleasant!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Aug 28, 2022
Thank you for the excellent rating, 477louiseh! We're so glad that you've enjoyed your stay at DoubleTree Salt Lake City Airport so much and appreciated our clean and comfortable accommodations. It's wonderful to know that your interactions with our staff have been so positive and they were able to assist with your every need during an emergency. We strive to provide each guest with exceptional service and we're so glad Chad and our front-desk team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We look forward to seeing you again soon for another unforgettable experience!
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I stayed there three weeks on a business trip. The hotel has very nice decor and an indoor swimming pool with a large area to lounge. The room was clean and stylish. There was plenty of USB ports and outlets all over the room. The climate control was responsive and did a good job of maintaining the desired temperature. The only drawback was that it was really loud when it turned on…but so was my neighbor which I could easily hear from a door that connected both our rooms. Not a big issue, still had a pleasant stay. The staff there is not only nice but responsive and took care of solving any problems we had. The few issues that arose had to do with billing. Some of my team had been billed an incorrect rate for their stay, but that got fixed promptly. The hotel offers a $15 credit that can be used for food from their restaurants, an on site starbucks, or the mini store. Unfortunately the breakfast is $18…so $15 doesnt cover it all; which in my opinion is odd for a hotel to do that….why not cover it all? At first my team was going to go just stay one week because of this and go another hotel that did cover the full breakfast, credit or not. But then we discovered the starbucks around the corner and it also offered breakfast burritos…so we stayed the full time there. The credit doesnt cover alcohol…and SLC has limits on the amount liquor in a drink…so theres that. But the bar had a great choice of craft brews; with some being local. The gym was nice and clean; I always appreciate a gym that has all it machines functional. There was no water cooler in there, so bring your own water. The patio fire wasnt working but we all still enjoyed the cool night by the beautiful lake in the back of the hotel. The ducks were nice to watch. Overall a its a great stay and the staff were A++.
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Date of stay: May 2022Trip type: Traveled on business
Room Tip:Get a room away from elevators and that isnt part of another joint room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport
Responded May 20, 2022
Thank you for the lovely review! We are very proud to hear about the wonderful stay you had at DoubleTree Salt Lake City Airport. It is great to hear that you found our decorations, amenities, cleanliness, features, and service to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you. Thanks again!
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This is a great place to stay. I’ve stayed here several times for a night at a time, when flying out the next day. They have an amazing Mongolian Beef rice bowl, great beds+pillows.. It’s clean, friendly, and best of all great service. Today I flew in in a snowstorm. The shuttle driver took me right to my car, so I wouldn’t have to drag my suitcase through the slush in the parking lot, then he put my suitcase in my trunk, AND brushed the snow off my car. Seriously? All my stays here have been great, but this one was above and beyond. It’s a gem, a well kept secret. Part of me didn’t want to write this because I don’t want it to be difficult to book in the future. My only suggestion is perhaps the desk attendant could give customers a map with their room marked. Sometimes finding the room is difficult due to the way it’s laid out. For me this is a minimal complaint and the rest of this establishment makes up for it!
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Jan 2, 2023
Thank you for taking the time to leave this wonderful review, T8913PRmichellet, and for your continued patronage! We're thrilled to know you enjoyed your stay at DoubleTree Salt Lake City Airport so much! We strive for excellence so we're pleased to hear you appreciated not only our delicious dining options and comfortable bedding, but also our friendly staff and clean accommodations! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!
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First let me say I did not report the issues I just dealt with them.
I was in room 270 and the bathroom fan squealed and sounded like it would catch fire if it ran for any length of time. The heat would hum and make a noise when it turned off making it difficult to sleep. Solution was to not turn the bathroom fan on and turn the heat off while I slept. Temp was not bad in the morning it was 65 deg.
Only 1 person working in the restaurant and he was the host, waiter and server. Several people came in to the restaurant and left because there was no one at the desk to seat them. I placed my food and drink order together and the food came out before my drink was delivered from the bar which is next door. Every time the server came into the restaurant from the back hands would go up for the check or a drink or whatever they needed. You would only see this person about every 10 min. The food was fine I had a hamburger and fries but nothing special.
After dinner I when over to the bar it was small and the service was quick as it should have been because they had 3 people working. One of these people should have been helping in the restaurant.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Traci-HiltonHelp, on behalf of management at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Feb 15, 2020
Dear jonesbs1, Thank you for your honesty and the time taken to share your review. While we appreciate you "dealt" with these issues, we wish we were made aware your stay was falling short of expectations. We only want the best for you as our valued guest, and we will do everything in our power to make your stay as comfortable and effortless as possible. We will follow up with our maintenance team regarding the noisy fan and HVAC unit, and we've also shared your insight with our service staff in the restaurant. It's our intention to use this as a teachable moment and tweak our service levels to meet our typically outstanding hospitality levels. We welcome the opportunity to show you this was a one time fluke and hope you will consider staying again should your travels bring you back to our area.
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The hotel it self is nice, but staff was not good at all. Got to the hotel at 1pm to be told no rooms available yet and I can check in at 3pm. The hotel offers a shuttle to the airport only. I've stayed at other locations that will take you a 3 mile radius. I ate at their restaurant which food was great, waiter had to many tables to help. I had to ask him multiple times for the cheese & peppers for my pizza. He also forgot our dessert order and had to remind him again. My mom ordered a soda and water. She asked for the soda to go and he brings her a cup that had some type of food on it. I payed for the food and the tried to check in. Chantelle check me in. She seemed overwhelmed with the people in line waiting to check in. We had check-in our bags while we ate and instead of getting them for us she said can you come here to find them, you'll find them faster. She proceeded to tell me I had to put a credit card on file, when our company pays for the room and my incidentals. This should have been in their notes and on the contract as I'm one of the only names that our company pays for the incidentals. I asked that our restaurant charge be changed to the master of file. Chantelle said she would have the manger work on it and I have yet to see a credit. I also had someone (I think Boise?) call my room twice asking for a credit card to put on file. Besides the bad service, room was nice & comfortable. We did have to ask for house cleaning to bring a bathroom trash can because there was not one. The housekeeper was surprised that there wasn't one and sent a young man to deliver it that came to the room like we were bothering him for asking for one. It's unfortunate with a great hotel, good food, hotel shuttle that I won't be staying their again or recommending it to our company again.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John-HiltonHelp, on behalf of management at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Mar 8, 2020
Dear independent1_noa, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the area you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
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I stayed here a few nights ago. We came in after a long day and were looking to get some food. We were informed that the hotel was not providing room service “due to Covid” Since many other hotels are doing the same I figured that they were very safety cautious. We were told we could order food in the restaurant for take out which I did. I went into their bar/restaurant which was completely full with people sitting side by side at the bar watching the football game and cheering. Nobody was wearing a mask. I seems to me they are just like many other businesses using Covid as an excuse to reduce services while increasing prices. The rooms were Ok and I had no issues with them. They were clean and up to date.
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Date of stay: December 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Gettings, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Dec 30, 2021
Dear Pilot_Tony, I apologize for the confusion regarding room service. Our issue currently is that position is not filled as we have struggled to hire since covid. We hope to have that opening filled soon as we are anxious to be able to provide that service. We appreciate you staying with us and hope that we have the opportunity to serve you again when room service is up and running. Please contact me directly if I can be of any future assistance.
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Room was spacious, very clean and comfortable. Not a far drive from the city. Breakfast was really good and they surprisingly offered several different hot sauces for the eggs. It's not everyday you see that. Drinks at the bar were good. One of the beers offered was called "Polygamy Porter" HA! I wish some of the other hotels we stayed at on our trip were this nice!
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Date of stay: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Solidly average, very large hotel. We stayed as a stopover on a longer road trip and had requested adjoining rooms with our friends. Unfortunately the crowdstrike meltdown happened that same weekend so they were fully booked and we didn’t get adjoining rooms (our friends actually ended up pretty far away from us). But considering the circumstances that was understandable, if still disappointing. That was probably the reason we didn’t get those famous Doubletree cookies ant check in either.
The rooms were pretty standard, but it was clear they used to be in the smoking section of the hotel. They’ve tried to mitigate as best they can, but the smell still lingers. It’s probably not the end of the world if you can bring yourself to be nostalgic about that kind of thing.con the other hand, the first floor balcony rooms are AMAZING for dog owners. Being able to just take our dog right out to a grassy area for a walk around the lake without having to go through the lobby was super convenient. The first floor balcony rooms are probably the only reason I would stay at this specific location though. There are other Hilton branded properties in the area that are newer and don’t have that lingering smoke-abatement smell.
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Date of stay: July 2024
Value
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Trip type: Traveled with friends
Room Tip:Ask for a first floor balcony room if you’re traveling with your dog!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Owner at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Aug 26, 2024
Thanks for taking the time to share your thoughts, Allie. Really sorry we couldn't get you those adjoining rooms. We promise to do better next time. Glad your pup enjoyed the space too! Hope to see you again soon.
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I booked 6 rooms for my employees after a business meeting. Doubletree is usually a great spot to stay for these purposes. However, this property’s restaurant remains closed while the other hotels in the area with restaurants are open. One being another Hilton Property. Had I known this prior, I would’ve booked at the Hilton Garden Inn. Also, the design is horrible. You literally have to walk a ridiculous distance to get to any rooms on the 4th and 5th floors. Employees where great, but property itself is less than ideal and will be off of my list for my next trip to Salt Lake City.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel did not honor my reservation for 2 connecting rooms for a family of 6. On the day of check-in the rooms were clearly not what I requested and I called ahead before I even departed from home across the country. I was assured that if rooms could not connect, then enough beds would be rolled into the two level room to accommodate my family. When I arrived at 11:30 pm, I was told that they had only 2 beds for the 6 of us and if we wanted two rooms that the second room would have to be on another floor across the hotel. Even then, there would not be enough beds for everyone. I had to call around at midnight to find another hotel with enough beds for us. Then this hotel refused to cancel the reservation and still charged me for it! Every time I call to have it fixed, I’m told the manager is not available and will call me back, and they never do! Beware! This hotel will not honor your reservation and will not do anything to correct their error.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport
Responded Jun 23, 2022
We are very sorry for the inconvenience of your late night arrival into the wrong room types, and for the delay in our response to make it right. We will discuss this situation with our new front office team and make sure they know how to plan accordingly in the future. We are very sorry that this did not happen prior to your arrival. Your feedback is appreciated and we hope the refund offered helps make it right. Please contact the hotel directly and ask for the General Manager if you need further assistance.
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There are more places to choose from in the Salt Lake City area.
PRICE RANGE
₱7,045 - ₱10,201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton salt lake city airport hotel salt lake city, salt lake city hilton
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
288
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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