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4.0
#41 of 78 hotels in Salt Lake City
Location
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Value
The Holiday Inn and Suites Salt Lake City Airport West offers some of the best accommodations in Salt Lake City. Guests enjoy the convenience of staying within 5 minutes of the new SLC International Airport, as well as our complimentary airport transportation daily from 4am - midnight. Our convenient location puts you within 10 minutes of downtown Salt lake City, within close proximity to Antelope Island State Park, City Creek Center, Great Salt Lake State Park, Hogle Zoo, Lagoon Amusement Park, Maverik Center, Red Butte Garden, Salt Palace Convention Center, Salt Lake Regional Athletic Complex, Temple Square, Tracy Aviary, Utah State Capitol, Utah State Fair Park and Vivint Smart Home Arena. Guests love our amenities which include Keurig coffee makers, mini refrigerators and recently upgraded bedding in every room. Stay connected with our free high-speed internet access and business center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The hotel was very nice and clean. They offer a shuttle service to the airport that picked us up when our flight arrived at 11pm. The guy driving the shuttle was super friendly and stopped at a local gas station so we could get food and some drinks after taking an all day flight to Salt Lake. It was really appreciated. When we returned to Salt Lake we booked another night at the hotel and took the 4am shuttle back to the airport. This hotel is definitely worth staying in if you are flying into or out of Salt Lake.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Hammond, General Manager at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Oct 12, 2021
Hello ThisisBox, Thank you for taking the time to write a review of our hotel. It is wonderful to see that you had such an enjoyable stay here with us! I will pass along your kind words to our shuttle driver. We hope to see you again, if you are ever in the area. Thank you, Alex Hammond General Manager
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I chose to stay at this property because of an early flight out of SLC and to take advantage of the park and fly rate. The hotel is not brand new but it is in excellent condition and very clean. The room and bed were comfortable and I slept well. I had no problems leaving my vehicle in the parking lot or with the shuttle to/from the airport. My only complaint was with the staff at the front desk - they seemed aloof and not interested in assisting me, and I had to remind them about leaving my vehicle for the week. They tried to add another parking charge on top of my stay when my rate included the extended stay parking. In the end it was all cleared up properly.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TravelingFamilyGal, Director of Sales at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Feb 28, 2020
Dear ajnuff, Thank you for your review, we appreciate your positive feedback. We are happy to hear that our Park N' Fly package met your needs and you enjoyed our comfortable guestrooms. We also appreciate your feedback regarding our front desk team. Please know that we value your constructive feedback and we will work closely with our team to provide additional training to ensure they are providing a higher level of service. I apologize for the confusion regarding the Park N' Fly package on our part. Thanks again and we hope to have another opportunity to serve you. Warm Regards, Nicole Walker Area Director of Sales Holiday Inn & Suites Salt Lake City Airport West 5001 Wiley Post Way, SLC UT 84116
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The worst thing about this place is that the end stairways only leave the building, they do not have a 1st floor entry. Then you cannot get back into the hotel through those doors. If you bring pets and don't want to bring them through the hubub of the bar after letting them outside, you have to prop the door and hope no one closes it.
The suites are very nice and a good price. The bathroom door is in the front room rather than the bedroom, which is better. They also don't have a free breakfast bar, so be sure to spend the extra 12-15 to buy breakfast ahead of time. The breakfast is very very good though and it's a bargain for $4-5/person paid ahead.
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Date of stay: October 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Hammond, General Manager at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Oct 12, 2021
Hello Nimyue, Thank you for taking the time to write a review of our hotel. I am sorry that our stairwell doors were an inconvenience to you with your pet. We will look into what we can do to address this. I am glad to see that you were able to take advantage of our breakfast package and enjoyed our restaurant served breakfast. We hope to see you again, if you are ever in the area! Thank you, Alex Hammond General Manager
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We stayed 1 night before our 7 am flight. There is no b-fast included. The room and bathroom were OK and clean. Unfortunately the constant fan option for the AC was disabled, which is a problem for me. I cannot sleep well when the AC keeps turning on and off. It gets too hot before it turns on and too cold before it turns off.
The hotel provides an airport shuttle. We had an excellent and a terrible experience with two shuttle drivers. Upon arrival, David, the shuttle driver at that time approached us and offered some excellent advice that saved us time and possible aggravation at 4am next day. He also offered help. It was a pleasure to get to know him. However, in the morning, we had the misfortune to have John as our shuttle driver. During the ride to the airport I realized that I forgot to return the keys for the room and asked him to drop them at teh hotel when he returns. His answer was that he is only a driver and I should do that. Due to this I decided against giving him a tip. After he took off out two carry-ons at the airport, John demanded a tip stating that what he does is a service. He didn't get a tip, not from us.
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Date of stay: October 2021
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Hammond, General Manager at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Oct 12, 2021
Hello suzannaPortland, Thank you for taking the time to write a review of our hotel. I am so sorry to see that our shuttle driver caused such an issue for you. I will speak with him about this to make sure it does not happen again. I am also sorry that the AC in your room did not have the constant fan feature. Most of our rooms do have this, but unfortunately with supply issues we have had to get some that do not have this feature on them. I am sorry that there was a misunderstanding about the Holiday Inn breakfast. All Holiday Inn's do not serve a free breakfast, instead they have a full service restaurant on-site for our guest to enjoy. If you are looking for a complimentary breakfast, the Holiday Inn Express brand does offer that, they just do not have a restaurant on-site. We hope that you will give us another chance in the future. Thank you, Alex Hammond General Manager
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Functionally, nice looking property. Staff friendly. Food ok. Little things left unattended, checked in room w/bloodied pillow. Housekeeping clearly didn't inspect that room. Moved to a room with light bulbs burned out. Took 3 messages and two days to get them replaced. Meeting coordinator dropped the ball on meeting layout, meals, etc.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TravelingFamilyGal, Director of Sales at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Feb 28, 2020
Dear Hockeymom0314, Thank you for your review, we appreciate your candid feedback. We are disappointed to hear that your stay at Holiday Inn & Suites SLC Airport West fell short of your expectations. We are embarrassed to hear that our housekeeping team and sales team dropped the ball. Please feel free to reach out to me directly with the details of your stay, including your name and the name of your event. I'd love to address these issues personally and make things right. Please contact me at dos.slc@statushospitality.com. Warm Regards, Nicole Walker Area Director of Sales Holiday Inn & Suites Salt Lake City Airport West 5001 Wiley Post Way, SLC UT 84116
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This HI had several things going for it. It is a very attractive building on its exterior and boasts a really beautiful lobby. It is VERY convenient to the interstate, and the trip to downtown is short and fairly direct. The staff is very pleasant and helpful, which is a definite plus.
The hours for the pool were extensive. When we went on a Monday morning, the spa was out of service because it was being refilled and chemicals replaced. This was disappointing, but the timing of this maintenance was understandable after a weekend of probably heavy use.
The room itself was pleasant enough, but it was dated and a bit run-down. There was definite wear on the furniture; the vinyl on the seat of the desk chair was worn right through to the fabric backing. There was a chunk missing from the carpet at the door, so it was loose and frayed in that spot. The wall around the shower was raised, most likely from being waterlogged at one time. Very oddly, the bathroom door would not stay open, which was most irritating.
Overall, the hotel was perfectly adequate but not anything special. A 3.5 score would be accurate. The price was more reasonable than others in the area, so this should be a consideration when making your hotel choice.
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Date of stay: October 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Hammond, General Manager at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Jan 25, 2022
Hello Frank-in-SF, Thank you for taking the time to write a review of our hotel. I am happy to see that the staff was friendly and helpful. I am sorry to see that you only feel that our location is worth 3.5 stars. We will take your comments and use them to improve for our future guest. We hope you will stay with us again if you are ever in the area. Thank you, Alex Hammond General Manager
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Bottom line: Their website clearly states “complementary airport shuttle is on call 24/7.” In reality, their shuttle actually runs 0400-0900…outside that time, they’ll call you an Uber (and good luck getting one in a timely manner due to the nationwide rideshare driver shortage).
We arrived at 11 pm last Thursday (27 May), and I called to arrange a shuttle pickup. The employee at the front desk simply said “our shuttle only runs from 4 am til 9 am.” No mentioning of sending an Uber our way. It took me nearly 45 minutes, but I finally got a Lyft to the hotel…a 4 minute drive. No apology from the hotel staff for the miscommunication.
Fix your website please, as it reeks of false advertising.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicole Walker, Owner at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Jun 10, 2021
Dear RodBrindAmourIsDaMAN, Thank you so much for making us aware of this issue. We do provide complimentary 24 hour transportation via our airport shuttle and/or Uber. We will work closely with our team members to provide additional training and support to ensure they are better prepared for future guests. We apologize for the inconvenience you experienced and we hope to have an opportunity to make things right with you. We hope to have another opportunity to show you that your experience was an exception and not up to the level of service that we usually provide. Take Care, Nicole Walker
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It was ok. After we checked in and went to our room (at around 7:30pm) housekeeping never cleaned the room from the last guest. We went back down and the front staff was very kind, apologized and gave us vouchers for free breakfast for the 2 days we were there and, of course, gave us a new room. Then the next day, our room keys didn’t work, so we had to go back down and get new keys. Then we took our rental car back to the airport the night before we left. We called the hotel to get the shuttle to take us back to the hotel. After 9 times of trying and the phone being disconnected, someone finally picked up the phone and said he’d send the shuttle driver. After 20 min and no shuttle, we stopped another hotel shuttle driver to see if he could take us to his hotel and we’d walk back to the HI. He said he saw the shuttle driver in the “waiting parking lot” just sitting there. We called the Holiday Inn again and after 3rd tried, the staff picked up the phone and said he’d call again. After a total of 30 min the shuttle driver finally came. The room was comfortable but aged. There was a hole in the bathroom door as if someone punched it. The desk chair was worn. The hotel needs some love. I think they are short staffed like everywhere. We reserved the airport shuttle for 9:30am and he was there waiting for us. It’s interesting that they don’t drop you off at the “departure” area but level 1 for the hotel pickup. And then we had to go up to level 3 for airline checkin. Not a biggie but just interesting. I’d probably stay at another hotel next time but I don’t see us returning to SLC.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Jun 21, 2022
Hello marieh407, Thank you for leaving your opinion about our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I apologize on behalf of the hotel. We are currently working on the issues you encountered. Our local team will ensure we improve our quality. I have also forwarded your review to our management for further action. Our establishment aims to meet the highest expectations in your business or leisure trips. It's been a pleasure to host you, and we look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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I booked this hotel as it was close by the airport and had a shuttle service.
That did not seem to be a good idea: the rooms decoration is very dark (brown!) and the carpet floor makes it look very old-fashioned. The room needs a renovation for sure: recent Holiday Inn Express hotels look far better than this one. My room even had a hole in the bath room door. The bath room has a kind of walk in shower with sliding doors. Be aware that the top rail of the sliding door is rather low, you will hit it with your head if you are a taller person. When I’m back in the area, I will look for another hotel!
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Date of stay: January 2023
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Mar 6, 2023
Hello Erbee64, We appreciate your feedback. It is great to hear from one of our most valued guests and thank you for always choosing our hotel brands for your stay. Here at Holiday Inn Hotel And Suites, we always ensure that we give the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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No food or drink service offered between breakfast & bar opening in the evening. Everyone staying at a holiday Inn gets free breakfast so I wondered why it was advertised everywhere as being $15. It was only when the waitress kept pestering for a tip that I realised why that price was set for slop that you have to serve yourself, but tip the waitress $3 for bad coffee, No way in hell they make scrambled eggs from anything that has ever seen the inside of a chicken…. Other than that - rooms were nice but simply functional
The breakfast area turns into a bar in the evening - the bar is good fun, the staff are great & generally a good vibe
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel
Responded Jun 6, 2024
Dear Nagoyaman, Thank you for selecting our Holiday Inn & Suites Salt Lake City-Airport West while visiting Salt Lake City and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our hotel not serving food as well as drinks and the quality of our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's comfort and our bar were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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Corey,
I have never responded to a review placed by someone else. I really have no idea what this is about. Please respond and let me know if this is in error, or provide the info for me to review. I am certain this is not something I did.
There are more places to choose from in the Salt Lake City area.
PRICE RANGE
₱7,420 - ₱10,006 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites salt lake city-airport west, holiday inn salt lake city, salt lake city holiday inn
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
111
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Does Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel have an airport shuttle?
Yes, Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel have airport transportation?
Yes, Holiday Inn & Suites Salt Lake City-Airport West, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
