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4.5
#9 of 78 hotels in Salt Lake City
Location
Cleanliness
Service
Value
The Hilton Garden Inn Salt Lake City Airport, the newest hotel at the international airport, is located within minutes of the Salt Lake City International Airport and less than 7 miles from downtown Salt Lake City with direct access to Interstate 80.
The Hilton Garden Inn Salt Lake Airport, which opened in 2012, has complimentary, 24-hour personally owned and operated shuttle service to and from SLC International Airport. We also provide free WiFi throughout the hotel, a 24-hour fitness center, 24-hour business center and an indoor pool.
The Garden Grille restaurant features a full breakfast menu, dinner, bar and room service for all guests. The hotel offers free parking for guests, 24-hour guest laundry and 24-hour Garden Pantry [Pavilion Pantry?] for food and snacks.
Our Salt Lake City Airport guest rooms feature one king-sized bed or two queen beds. Upgrade to a suite featuring a working desk, modern lighting and microwave, mini-refrigerator and Keurig coffee system.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This was an unintended hotel stay. After a long day of traveling and having a number of aircraft challenges, including delays, being kicked off an aircraft, broken aircraft, aborting a takeoff at JFK, standing in the middle of nowhere on the JFK ramp, I finally got to SLC, which wasn’t my destination. The airline did look after the passengers and before I had gotten off the boarding ramp, I had an overnight hotel reservation, Lyft ride, and an airport food voucher for $30. However, the most important thing I needed was boarding passes to Vancouver. After working that out, I left for the hotel. When I arrived at the designated hotel, I found about 150 of my fellow passengers waiting for a room. I had seen the Hilton Garden Inn just two doors down. I gave Hilton a call to find out if there was room at the Garden Inn. YES. I was on my way. I only stayed a few hours, but I had a great room and I hadn’t spent hours at the other hotel waiting. They get my FIVE STARS for taking me in at one AM and getting me to the airport the next morning. Thanks.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Hilton Garden Inn Salt Lake City Airport
Responded Jul 1, 2023
Dear 766ronaldb, I'm so glad we could provide you with a five-star experience after a horrific day of travel. It was our pleasure hosting you, and we hope to do so again under better circumstances. Thank you for choosing us and for taking the time to share your kind review. Safe Travels, Anna Bonnell General Manager
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Business Trip Salt Lake City Airport Hilton Garden Inn - Rooms, Restaurant, Customer Service and general atmosphere is consistently very high quality and excellent value. I love the lobby fireplace in the winter time. Makes me feel at home.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hilton Garden Inn Salt Lake City Airport
Responded Jan 21, 2020
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.
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As Hilton gold club members, we were provided with a tiny bottle of water each at checkin. We weren’t explained about breakfast which is normally included until I queried. We asked to be moved as the first room AC was very noisy. However, the second room was also noisy but we gave up at this point. The good thing was the laundry was 2 doors away on the 2nd floor so that was really convenient and cheap. The breakfast was good after previous visits at Hampton Inns elsewhere. The room was comfortable.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Aug 18, 2022
Dear jim2006, I’m sorry to hear that noise pollution from your AC interrupted the comfort of your stay. I'm glad you enjoyed our breakfast and laundry facilities. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Anna Bonnell General Manager
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Stayed here due to an early morning departure out of SLC and was not impressed. Upon check in I was thanked for being a HH Diamond member and given 1 bottle of water and was told that no breakfast is available in the morning. Not even a grab and go option. I was advised that the hotel was serving dinner. I questioned the Manager at the desk and said if your kitchen is open to serve dinner, why don't you do the same for dinner? She looked at me with a puzzeld look and said that she would bring that up to the GM. To me, it's simply a crude way of cost cutting. Speaking of cost cutting, they only provide 1 bar of soap for both hand use and the shower. Also, no body lotion, just shampoo and conditioner. All the walls in the hallways and lobby need to be repaired and repainted due to scuffs and scratches. The room doors and the door frame all have previous "Hilton Clean Stay" left over stickers and back peeling still on them. This property needs a lot of attention and Management needs to look at their overall business practices. There are plenty of other hotels in this area to choose from. Be advised that if you want to use the fitness center, you have to make a reservation as only 2 people in at a time.
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Date of stay: March 2021
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Fernandez, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Mar 16, 2021
Dear 1Business_Travel1, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you. Sincerely, Anna Bonnell General Manager
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I am a Hilton Diamond member and stay at their properties around 120 days out of the year. This hotel is easily in the top three worst Hilton properties I have ever stayed at. Straight out filthy from the carpets, hallway and gym. The hotel parking lot was full the days I stayed here and still they offer no breakfast in the morning which is ridiculous (though they offer dinner at night). Right now, the cleaning staff in the next room is blasting music with the door open while they clean. I cannot believe Hilton associates their name with this hotel. Avoid at all costs.
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Date of stay: June 2021
Value
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Jun 13, 2021
Dear piddyman, I'm so sorry for your poor experience at our hotel. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Anna Bonnell General Manager
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I had a one night stay at this property. There are a number of positive aspects of the hotel. It appears to be fairly new and modern, I thought that the room was in excellent condition and very attractive. The staff was courteous in the brief interaction I had with them. It's a fairly standard Hilton Garden Inn and was relatively quiet overnight. A number of small things were concerning. There appeared to be no attempt whatsoever to check me in and provide a digital key, as I got there about 8pm at night (most other properties tend to get me a key by check in time or earlier) causing a delay and an unwanted interaction during COVID. The room had only one bath bar of soap, making it difficult to wash hands as well as take a bath or shower. Currently they are not operating breakfast or their airport shuttle due to COVID, however they are serving dinner. These steps felt to me more like cost cutting than any desire to maintain a safe property.
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Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Fernandez, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Mar 14, 2021
Dear AKDan, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know you found our hotel modern and our staff courteous. We will continue to adjust our amenities in accordance with current safety recommendations as we move through the pandemic. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We hope to provide a flawless experience on a return visit. Sincerely, Anna Bonnell General Manager
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While the hotel was clean and comfortable, it proved nearly impossible to make a simple room service order. There was no answer on the phone when we called room service and when my 14 year old son went to the restaurant to place the order he was rudely told to go away because they were too busy. When an adult after him went to place an order he was attended to immediately.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Traci-HiltonHelp, on behalf of management at Hilton Garden Inn Salt Lake City Airport
Responded Jan 29, 2020
Dear jwynn2020, Thank you for sharing your review. We're happy to hear you enjoyed our property, however we would be amiss if we didn't express our disappointment this was not the stellar stay we had intended to deliver. Your experience with our staff was not in line with the vision or expectations that we set for ourselves regarding hospitality and guest interaction. We have shared your experience with our team as a learning opportunity to take our guest experience to the next level. Thank you again for your candor, and we hope the next time you visit the area, you'll consider staying with us again.
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Stayed only 2 days with my son for soccer tournament. I was advised that in order to get housekeeping service I need to let Front Desk know if I need service. I spoke with General Manager one evening to let her know that we would like Housekeeping service and our bathtub is clogged so please send someone to fix it next morning. When we came back after soccer tournament nothing was done. Very bad service and no one cares. So dissatisfied. Thank:
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Date of stay: September 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Sep 14, 2021
Dear 666agaj, I apologize for our lack of follow-through and assure you that was not our intent. We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and hope to better serve you on a future visit. Sincerely, Anna Bonnell General Manager
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I was issued a room with A/C that did not work, so they gave me a different room with good A/C controls. When we asked what time breakfast was available we were told they are unable to find adequate help/employees to provide breakfast. The elevator was very slow and shabby ~ in needs to be updated or repaired.
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn Salt Lake City Airport
Responded Jun 13, 2021
Dear Gary S, We aim to impress, so I'm sorry that your visit was just okay. We will continue to adjust our food & beverage as we move through the pandemic. I regret that you experienced issues with temperature control. Your comfort is our highest priority and I'm sorry that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Anna Bonnell General Manager
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Arrived early evening and called the hotel for their on demand shuttle and received quick service. Checkin was easy and when I arrived it was obvious by the crowd at the bar that people were enjoying dinner and a drink. The room was clean and bright. Temperature controls worked well (I had just spent two nights at different hotels in Canada where the rooms were hot)so this was a big deal. The bed was comfortable and room quiet. Breakfast was good and again the shuttle to the airport was very convenient. The cost was a little on the high side for a Garden Inn but especially for business it was reasonable.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hilton Garden Inn Salt Lake City Airport
Responded Feb 1, 2020
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
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Stayed here twice in one week on a road trip to and from Calif. and found the beds to be very comfortable. I feel the beds were plush like a pillow top that hugged your buddy but you didn’t sink into it like a soft or broken down mattress. Did not take the Airport Shuttle but HGI Web Site says it’s not available. I will agree with the person above, A/C is noisy. One added feature is that the restaurant was open for take out up to your room or for limited dine inn seating. All Coronavirus Protocol was followed by hotel and restaurant.
There are more places to choose from in the Salt Lake City area.
PRICE RANGE
₱7,499 - ₱10,362 (Based on Average Rates for a Standard Room)
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
172
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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